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Spirit Automotive Chrysler Dodge Jeep
Lubbock, TX
345 Reviews
If its cars or trucks you’re after in Lubbock, Spirit Auto is the company that can offer you an inventory of new and used cars and trucks that are out of this world both in value and price. When you need a Dodge in Texas, Spirit Auto will make sure that you drive straight off of the showroom floor in a car that sparkles as brightly as your satisfied grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 345 reviews
October 04, 2017
Great Very detailed and patient car salesman. They go above to find you what you want at the budget you are looking for! Would definitely recommend to famil Very detailed and patient car salesman. They go above to find you what you want at the budget you are looking for! Would definitely recommend to family and friends! More
by Customer
Employees Worked With
October 04, 2017
Great patience and ethics They were patient in working with us. It took them several days to find our vehicle at the right price and they didn't hesitate to work through the pr They were patient in working with us. It took them several days to find our vehicle at the right price and they didn't hesitate to work through the process to get us what we could afford. More
by Tperryman215
July 18, 2017
No call backs, no service work The navigation on my 2015 RAM 2500 hasn't worked since May. Truck in the shop several times, no resolution. The next to last service visit, the techn The navigation on my 2015 RAM 2500 hasn't worked since May. Truck in the shop several times, no resolution. The next to last service visit, the technician tried loading software, no resolution again. And, after i got the truck home, an message pops up on startup that says "Service Electronic Braking System" and then goes away. In addition, the antislip light is on constantly and the cruise control won't work. Service department opened a Star case. I scheduled an appointment a week ahead of time, took the truck to the dealership. They promised a call back to give me a status report. I called after lunch, they told me they would check on it and call me back in about 10 minutes. I received no call back. I went back to the dealership to get my truck and talk to the service manager. He told me they were understaffed and had too much work to do and that this was a bad time of year since they were so busy. He also said there were vehicles there for as long as two months. I do NOT recommend this dealership for any kind of service work unless you have an extra vehicle and are willing to leave your vehicle there for them to eventually get to. More
by kdk
Employees Worked With
3 different service writers and the service manager
July 13, 2017
Poor Service and Rude Employees Bought a 2017 Jeep Wrangler there about 2 weeks ago, the sales rep made promises that were in no way kept and the sales manager is a very rude and dis Bought a 2017 Jeep Wrangler there about 2 weeks ago, the sales rep made promises that were in no way kept and the sales manager is a very rude and disrespectful person. Sales manager didn't care about working with the customer and was very matter of fact saying "take it or leave it". Completely unprofessional and I really disliked his demeanor. In hindsight I should have walked away, I drove three hours and should have not wasted time or money. I later took my Jeep all the way back over there to have the windows tinted, come to find out they couldn't get it done and denied to compensate me by reimbursement when I got back home to have it done. I understand the tint is a contractor and he didn't make it to work but at least work with me so I don't have to come back. We are talking about $60-$80 dollars to get the two front doors tinted. They offered to pay my gas, after I took off work and drove there. The service department was one excuse after another, the person they had look at my jeep didn't submit it to warranty and I just got told I can drive all the way back to have it done again. The sales rep sent me text messages that I have saved saying their service department is slow and basically blamed them, all they do is blame other departments. It is the sales managers fault, its the service departments fault, etc. I really have buyers remorse now and have been telling everyone I know to never buy at Spirit in Lubbock. I have so much more to add, please please do not buy here, lots of other dealers out there that are better than this. More
by DruFru
Employees Worked With
Andrew Gutierrez, sales rep and the sales manager.
June 09, 2017
Great Experience!! The staff was more than helpful and easy to work with and went above and beyond to help locate the vehicle we were looking for. The staff was more than helpful and easy to work with and went above and beyond to help locate the vehicle we were looking for. More
by Stacyr
Employees Worked With
Catherine Wilson
April 25, 2017
I have had a good experience with that dealership I have had good salesman in the past that why I have bought my last 5 vehicles from this dealership an good cars also a good thing I like about the do I have had good salesman in the past that why I have bought my last 5 vehicles from this dealership an good cars also a good thing I like about the dodge vehicles there More
by DeLeon1959
Employees Worked With
Kyle porras
April 03, 2017
Recall work I always think I will be treated differently with just warranty work even though I didn't purchase my vehicle at Spirit. The staff couldn't be better I always think I will be treated differently with just warranty work even though I didn't purchase my vehicle at Spirit. The staff couldn't be better!! Heather was great and very knowledgeable and Delores was very sweet and professional when setting up my appointment. Overall fantastic experience!! I work in customer service and give it my all 100% and they met my expectations. Thank you!!! More
by Lighthouselover7
Employees Worked With
Heather n Delores
February 21, 2017
2013 ram 1500 abry hogan was friendly and fast, it was truly a no hassle purchase would recommend spirit to anyone looking for a new vehicle. great folks to work wi abry hogan was friendly and fast, it was truly a no hassle purchase would recommend spirit to anyone looking for a new vehicle. great folks to work with. More
by JERRY NOLES
Employees Worked With
Abry Hogan
February 20, 2017
Great service I got a used car from Spirit in Lubbock and I'm pleased. Our salesman Irvin Washington is the best. He's the type of sales person I like. He's not pus I got a used car from Spirit in Lubbock and I'm pleased. Our salesman Irvin Washington is the best. He's the type of sales person I like. He's not pushy, all he wanted to do was help. He is just a really nice & laid back man. I recommend going to Irvin for your next new or used vehicle. I promise you won't regret it. More
by Vanessa13
Employees Worked With
Irvin Washington
February 15, 2017
Safe Haven Being a first time buyer, I was terrified of being used and suckered into paying more than I would have to. THIS WAS NOT MY EXPERIENCE. THE MEN AT SPI Being a first time buyer, I was terrified of being used and suckered into paying more than I would have to. THIS WAS NOT MY EXPERIENCE. THE MEN AT SPIRIT WERE AMAZING. FROM THE TIME I DROVE UP ON THE LOT UNTIL THE TIME I DROVE OFF IN MY NEW VEHICLE I FELT COMFORTABLE AND VALUED. ANY QUESTIONS I HAD, THEY ANSWERED IN DEPTH. REALLY MADE ME FEEL LIKE I KNEW EXACTLY WHAT I WAS GETTING INTO. I WILL BE A VALUED CUSTOMER OF SPIRIT FOR LIFE! More
by nayheck
Employees Worked With
Kyle Porras, Javier Minjarez, Elijah Farley
