Spikes Ford

Service is horrible! I have a Ford company car. In 2017, there was a recall on the door latch possibly coming open in an accident. I took it in for that and some other m I have a Ford company car. In 2017, there was a recall on the door latch possibly coming open in an accident. I took it in for that and some other minor things. When I picked the car up, the door latch would open and stay open. I had to pop it closed in order to shut the door. I ended up with pinched fingers all the time. I took it back 2 more times and reported the issue. It was not taken car of. On the 4th visit, I was at the Quick Lane as I needed an oil change, new rear windshield wiper, and fix that door once and for all. After sitting for 3 days waiting for approval from the leasing company, I asked why they hadn't fixed the door. Their response was "There is no recall info in our system." They then proceed to charge the leasing company over $600 to fix what was essentially a paid recall (when I left with the vehicle, the door latch did exactly what it did before I took it in the 4th time.) Nothing was fixed. I found the original receipt and the most recent one. 3 years apart. The lady in service, instead of keying in my vin number to see when I brought it in, she just starts accusing of "waiting 3 years to bring it back." I haven't taken it back. That whole service department is a clusterfrack. Over 3 hour wait times for an oil change at "Quick Lane." Their too busy trying to charge my leasing company for things I really don't need, so that is what takes up most of the time. I'm in the process of getting a new Chevy Malibu, so I hope I have better luck with a Chevy dealer. More

Excellent, I trust my vehicle needs to Spike Ford. Service is always Quik and professional. Sales representatives always courteous and respectful. Not Pushy and always work at getting you the best dea Service is always Quik and professional. Sales representatives always courteous and respectful. Not Pushy and always work at getting you the best deal possible . More

We are from Arkansas and were very impressed with the facility and people involved in the purchase of our new truck. They were very professional and helpful in giving us a great deal. facility and people involved in the purchase of our new truck. They were very professional and helpful in giving us a great deal. More

quick lane service Exellent. treated with respect. The service tech was efficient and quick. Waiting area had a very friendly surroundings. I would recommend to all my f Exellent. treated with respect. The service tech was efficient and quick. Waiting area had a very friendly surroundings. I would recommend to all my friends. More

Fast service During my last visit for maintenance, they were unable to rotate my tires because they couldn't get the lug nuts off. I bought new lug nuts at a stor During my last visit for maintenance, they were unable to rotate my tires because they couldn't get the lug nuts off. I bought new lug nuts at a store Amanda recommended. A few days later, I went back to have the lug nuts replaced and the tires rotated. I was in and out in about an hour. That was a pleasant surprise. More

Came in at the end of a Saturday. It was a very fast and pleasant experience. I was very happy with the service department. I would recommend Spikes for service needs pleasant experience. I was very happy with the service department. I would recommend Spikes for service needs More

Service I'm extremely satisfied with the service at Spike' Ford. The vehicles, the polite and professional sales person and the great prices. I'm definitely c I'm extremely satisfied with the service at Spike' Ford. The vehicles, the polite and professional sales person and the great prices. I'm definitely coming back. More

Greate customer service. Really good service. Always set me up with a loaner vehicle. Miss Liz was very attentive and professional. This is my 3rd vehicle I have purchased fro Really good service. Always set me up with a loaner vehicle. Miss Liz was very attentive and professional. This is my 3rd vehicle I have purchased from Spike Ford and wouldn't hesitate to purchase another from them. More

Quick Lube Service Walked in to the customer service area and was greeted by Daniel Giles immediately. It"s employees like this that keep me coming back to your service Walked in to the customer service area and was greeted by Daniel Giles immediately. It"s employees like this that keep me coming back to your service dept.I needed my F 150 service and Daniel followed up and explained services recommended on my veh very professional and courteous and knowledgeable in the service area.I will be back to your dealership because of employees like this.Please thank Daniel for his GREAT service. See you all soon with my other Ford vehicle. More

Daniel Giles was very courteous and helpful. He thoroughly explained what would be included in the service of my vehicle. All questions I asked were answered to my satisfaction thoroughly explained what would be included in the service of my vehicle. All questions I asked were answered to my satisfaction More