Spikes Ford

the entire process was perfect. especially the salesperson. I told him exactly who I wanted my finance to go through because I didn't want my credit ran through several lenders, and ge complied. P salesperson. I told him exactly who I wanted my finance to go through because I didn't want my credit ran through several lenders, and ge complied. Price was in my range and he was patient.... I changed my mind on vehicles 4 different times. Finally drove off with the perfect car. More

Received a recall notice from Ford in August, 2020---but the parts to correct the issue are still not available----and it took awhile for Ford to give permission for the dealership to replace my brake line- the parts to correct the issue are still not available----and it took awhile for Ford to give permission for the dealership to replace my brake line---BUT, Michelle Brown and everyone else in the Service department were friend, professional and hardwarding enough to get it done!!!!!!!! I'm SOOOOOOOOO grateful! More

The best crew for your vehicles maintenance and friendly staff. Mr Giles help me out and gave me the best advise and help with my vehicle staff. Mr Giles help me out and gave me the best advise and help with my vehicle More

It was a really good experience. I want to thank Eric Carrizales and the Finance manager Mr De Leon for a smooth process. It was great getting my first vehicle Carrizales and the Finance manager Mr De Leon for a smooth process. It was great getting my first vehicle More

Service was good this time around. After a bad experience a few months ago I was very pleased this time around. GREAT JOB will be back . a few months ago I was very pleased this time around. GREAT JOB will be back . More

Great customer service! I always enjoy working with the Spikes Ford team. We will continue to purchase from Spikes Ford for their great deals and customer service. Spikes Ford team. We will continue to purchase from Spikes Ford for their great deals and customer service. More

I've done Business with Spikes Ford for many year and will continue to purchase other vehicles there at this deanship because of the service and the attention i give at this dealership. Congratulation on will continue to purchase other vehicles there at this deanship because of the service and the attention i give at this dealership. Congratulation on being so involved with Clients. Again Thank you More

My wife and I bought our 5th vehicle yesterday from Spike's Ford. We have been trading with Spike's Ford since 1995. In addition to purchasing vehicles, Spike's is the only place we go to get our vehic Spike's Ford. We have been trading with Spike's Ford since 1995. In addition to purchasing vehicles, Spike's is the only place we go to get our vehicles serviced. We love how every other oil change is free with our new car purchases and lifetime free car washes too! The experience yesterday was very smooth. We went in knowing which vehicles we were interested in. Spike's Ford website has their inventory online so we could browse our options from the comfort of our home. I printed out the window stickers from the vehicles I was interested in and brought them in and they pulled the vehicles up and had them ready for my inspection. We were initially greeted by Jorge Duran, the Sales Manager and he assigned us to Eric Carrizales for our purchase. You can save yourself some time by asking them to give you the value on your trade-in upfront before doing anything else; looking at the cars, doing a test drive, etc,, They can be evaluating your trade-in while you are making your selection, test driving and getting your deal done. Eric, our Sales Rep, was very helpful; he was friendly, courteous and professional. He was very knowledgeable about how all the vehicle systems worked. He helped us get our technology on the car programmed and got us on the road very fast. The Finance Manager was Noe De Leon. In addition to filing all the closing paperwork, the finance manager is commissioned just like the car salesmen. They make money on backend products like extended warranties, gap insurance and such. Noe did a great job in suggesting some helpful backend products to suit our needs, but we could not afford the extra plans just yet, so we declined. He was respectful of our decision not to purchase these products and we really appreciated that. Noe was very transparent about the paperwork; explaining each document that we signed and answering any questions we had along the way. The Make Ready department did a great job in getting the car ready, topping off the tank and getting it spotless for when we drove it off. Our total time there from start to finish was approximately 3 hours and 30 minutes. Buying a car was a fun experience with Spike's Ford! More

it was a great experience , Eric Carisales Mission Texas Spikes was so nice and had all the answers to my questions and concerns. Even after i left, he was still contacting me to see if i was doing okay wi Spikes was so nice and had all the answers to my questions and concerns. Even after i left, he was still contacting me to see if i was doing okay with my vehicle, told him i loved my vehicle, has all the things i needed and wanted, my vehicle is beautiful, all my family liked what i had chosen More

We were kept informed of the status of the service being completed on the vehicle. The service was completed in the time that was specified. completed on the vehicle. The service was completed in the time that was specified. More