Spikes Ford

Excellent service. Amanda was very nice and efficient. Your mechanic was also very helpful. Just don't remember his name. Sorry. Thank you. Your mechanic was also very helpful. Just don't remember his name. Sorry. Thank you. More

Ivan was very friendly, patient, not in a rush to do a test drive, talk about monthly payments, or any of that. He simply went over all of the features of the vehicle we were looking to buy and showed us test drive, talk about monthly payments, or any of that. He simply went over all of the features of the vehicle we were looking to buy and showed us the different trims of the same vehicles so we could decide on what was the best fit for us. That is whay should be done at every car interaction. It was one of the most pleasant car buying experiences I've ever had. More

Spikes Ford and Michael Ramirez made ordering my new King Ranch edition Expedition a great experience! It was very informative learning about all the options, and I was able to choose exactly what I wanted Ranch edition Expedition a great experience! It was very informative learning about all the options, and I was able to choose exactly what I wanted on it. When it came in, he made getting all the details taken care of easy, breezy, and I was on my way! This is the second Exped I buy from Spikes, and I'm very pleased with the service received and all the great guarantee options. More

I am truly disappointed and disgusted by the lack of honesty and professionalism from this dealership. They do not take responsibility for the mistakes they made and the lies that were told in order to honesty and professionalism from this dealership. They do not take responsibility for the mistakes they made and the lies that were told in order to sell this truck. We bought a 2020 Ford Ranger Lariat; it was sold under the pretense to have a decent fuel efficiency of 20-22 miles/gallon. Immediately we noticed that it did not give more than 14-15 miles/gallon. We explained to the dealership what was going on, and they said that it was due to the leveling kit to the front. They removed the leveling kit, which still did not give us the advertised fuel efficiency, and told us to wait until the engine "loosened up with some miles." I use this truck daily and drive at highway speeds. When my husband drove it this weekend, he noticed that the truck was pulling to the side, and he checked the tire, and they were worn out. He immediately knew the car was out of alignment and brought it to the dealership. They informed us that they had aligned the truck after taking the leveling kit out and that the warranty did not cover the damage. We bought this new truck, and it only has 11000 miles on it. I could not notice anything wrong with the car, which is supposed to be new, and if it weren't for my husband driving the car, I would have ended up having an accident. They tried to blame us, that we hit the tires, but when my husband told the people at spikes to show us that there were no marks on the tires or the rims to back that claim up. My husband bought a new set of tires and immediately took it to a reputable alignment center, were they said that the truck was out of alignment and the alignment that it had was for a different height of the vehicle. They did not align the truck after taking the leveling kit off. What they did was dangerous, and to save themselves some money, they could have placed my life and others on the road at risk. We are going to get rid of this car. The worse part was that we did not see how terrible the reviews were of this place. Do yourself a favor and do not go there! More

Joana was incredibly helpful. I am incredibly pleased with the quick help I got in getting my new tires. She did go above and beyond to make sure everything was done promptly. with the quick help I got in getting my new tires. She did go above and beyond to make sure everything was done promptly. More

Joana was wonderful help! I felt that she was knowledgeable in all areas that I had questions about. She was friendly and was consistent in keeping me updated on the progress of the work on my knowledgeable in all areas that I had questions about. She was friendly and was consistent in keeping me updated on the progress of the work on my truck. She called me when ordered parts came so I could take my truck in to get fixed!! SPIKES is soooo blessed to have a wonderful employee like Joana!!! More

Excellent salesman his name is Rick thank u was on top of things getting done thank u very satisfied and great communication thank u again things getting done thank u very satisfied and great communication thank u again More

Hello Mr. Tijerina, hope all is well! The service department is extremely professional! Their mannerism and patience with ALL customers is Awesome!!! I am ecstatic that the car wash is working!! I l department is extremely professional! Their mannerism and patience with ALL customers is Awesome!!! I am ecstatic that the car wash is working!! I love it!! May You enjoy your Labor Day Weekend! Mrs. A. Montalvo More

Excellent customer service . Very pleased with front end work conducted by mechanic Mario Rodriguiez, I would recommend to anyone and prices for service very competitive. work conducted by mechanic Mario Rodriguiez, I would recommend to anyone and prices for service very competitive. More

Amanda and your serve department is the best. Will always have oil changed there. All employees were friendly always have oil changed there. All employees were friendly More