Spikes Ford

Excelente servicio, todos muy amables, me ayudaron mucho para poder sali manejando una SUV, que estaba buscando. para poder sali manejando una SUV, que estaba buscando. More

I'm very pleased with the great deal I got on my Ford Bronco at Spikes Ford. My experience with salesman Michael Ramirez was excellent. Michael Ramirez provides excellent customer services. Bronco at Spikes Ford. My experience with salesman Michael Ramirez was excellent. Michael Ramirez provides excellent customer services. More

Las personas que ahi atienden siempre sin muy Amables te explican que ocupa tu camioneta y te tratan muy profesional te hacen sentir que les importas como cliente.muchas gracias por su Exelente servicio explican que ocupa tu camioneta y te tratan muy profesional te hacen sentir que les importas como cliente.muchas gracias por su Exelente servicio More

No stars from me for Spikes Ford, had the worst experience buying a 2023 Platinum Expedition Max. I first contacted salesman Carlos De León on Thursday February 2, 2023 at approximately 1:12 pm and experience buying a 2023 Platinum Expedition Max. I first contacted salesman Carlos De León on Thursday February 2, 2023 at approximately 1:12 pm and advised him that we were interested in a 2023 Platinum Expedition that their website showed they had, he called me back and advised that in fact the vehicle in question was available. After negotiating a final price for the vehicle, I advised Mr. De León that I would finance the purchase through my bank and would get him a check for the amount agreed, and made it clear to him and his “boss” that it would NOT be a cashiers check but a blank check from my bank not to exceed the amount that we had agreed on. On Saturday February 4, 2023 my wife and I met Mr. De León at approximately 10:00 am at Spikes Ford, and we test drove the vehicle and agreed to purchase the vehicle as soon as the check (Not a cashier’s check) would arrive in the mail. The check arrived on Sunday February 5, 2023 via FED EX, I texted Mr. De León and advised him that the check had arrived, he asked me to send him a picture of my wife’s and my driver’s license, and to also send him a picture of the NON CASHIER’s CHECK so that he could have everything ready for us for our scheduled purchase and pickup of the vehicle on Monday February 6, 2023 at approximately 11:00 am. We arrived at Spikes Ford at approximately 11:00 am on Monday February 6, 2023 and when Cesar Benavides in finance, called us in to his office to purchase the vehicle, the first words out of his mouth were “ I understand you have a CASHIERS CHECK!” I responded “No, that’s incorrect, I made it clear to Mr. Carlos De León and he made it clear to his boss that it was NOT a cashier’s check” he then said, “ Well, we don’t accept these types of checks. I then said “ so you are not accepting this check, after I was advised by Mr. De León that this type of check, a non cashier’s check, would be acceptable and perfectly fine to make the purchase?” Mr. Benavides responded “ That’s correct, we are NOT accepting this check!” At that point my wife and I could not believe this was happening, Carlos De León, Cesar Benavides and another person in finance who’s name I can’t remember desperately, unprofessionally and disgustingly attempted to coerce my wife and I to apply for credit through them and then possibly refinance! My wife and I were in awe and appalled at what was happening. When I finally told them that we were taking our check somewhere else, the man who’s name I can’t remember suddenly appeared humanlike again and said “ Okay Okay, let me see what I can do, I’ll go talk to my boss!” When he returned from talking to his “boss” he said “Okay, we’ll accept the check but your vehicle will not get registered until we get paid!” If it wasn’t for the fact that we were already there, we would have walked away and would have never looked back. I asked him what he meant by that and he said that because of previous bad experiences with that type of transaction, that our vehicle wouldn’t get registered until they got paid! Their unprofessional and repulsive behavior was unwelcome and intimidating. My wife and I have purchased a total of five new vehicles from Spikes Ford throughout the years, with this one being the only one where we got our own financing. We will never, ever again do business with Spikes Ford, this intimidating, awful and predatory like behavior by these individuals is sure an eye opener, and goes to show you how they could care less about their customers. Let this be a WARNING and a HEADS UP to all you looking to purchase a vehicle where you happen to have your own financing, I hope that no one has to go through what my wife and I went through. Still in disbelief, More

Spikes Ford has some great service technicians! They are very thorough and usually very timely. I wish the service advisors would schedule intake at a time closer to when the vehicle will actua They are very thorough and usually very timely. I wish the service advisors would schedule intake at a time closer to when the vehicle will actually be serviced. More

My recent service experience was excellent. Diana provides excellent customer service. Turn around time to complete work was good, dropped car off on Tuesday morning at it was ready Thursday la Diana provides excellent customer service. Turn around time to complete work was good, dropped car off on Tuesday morning at it was ready Thursday late afternoon. More

Spikes had exactly what I was shopping for and made the effort to get me into a vehicle with a payment plan that worked for me. effort to get me into a vehicle with a payment plan that worked for me. More

Excellent service, courteous, friendly and very professional would recommend to others ..no more words to write now professional would recommend to others ..no more words to write now More

I was very pleased with the service provided by Spike's Service Center. I would like to thank Amanda for her exceptional customer service and promont attention to our needs. Service Center. I would like to thank Amanda for her exceptional customer service and promont attention to our needs. More

Excellent customer service at Quik Lube. Prompt service and cordial front desk attendants were observed. Prompt service and cordial front desk attendants were observed. More