Speedway Subaru Volkswagen - Service

The worst experience I've ever had in car repair. Man where do I start? My experience with this company all started 2 years ago when I started to have a very strange grinding noise from my manual 20 Man where do I start? My experience with this company all started 2 years ago when I started to have a very strange grinding noise from my manual 2008 Subaru Impreza whenever I would turn. Since I work really close I called into Falcone and had my car in for service the very next day. After drop off I received a phone call the next day with the explanation that my cars transmission had gone out and even though it only had 88,*** miles it needed to be replaced. The quote was astronomical but would be lower if I was willing to put a used transmission in my car. As it was explained to me this part came from a "very low mileage car" but they would not offer me any kind of warranty (looking back this should had been red flag #1). They also wanted to save me money by re-using my clutch & flywheel. I said great I love saving money but does the car need it? They said they would check and get back to me. So next day they call as promised and inform me that indeed everything looked okay and just the transmission needed to be replaced, great! Or so I thought. After I got the car back something felt wrong I still to this day don't know how to explain it. It felt as if it was slipping between gears #1 and gear #2 but it never affected the driving. So I called them and explained exactly what I felt and why it was different. They told me to bring it in, I did. Dropped it off in the morning not even two hours later I get a phone call saying everything was fine. I trusted what they had to say I just assumed it was in my head and that maybe it should feel a little different. So fast forward 1.8 years car is getting around 100,000 miles on it now. Fall is quickly approaching the weather is starting to drop. I hop in my car put the keys in the ignition and nothing. Oh Crap. Try again it fires right up. I live like this for a week or so until finally it fails me. I tow it into Falcone explain in detail exactly whats going on. Unlike the first time communication is horrible. I have no idea what's going with my car for what seems like weeks. In the meantime have been using an uBer to get back and forth to work. They then present me with a loaner car after I explain how much I'm spending on uBers. So Thanksgiving happens no calls then Christmas no calls I finally get fed up. I call with the same response I've gotten before. They have no idea. Two days later they call me and explain to me that my battery is bad. That can't be I just bought a new battery less than a month ago from auto zone. Well blah blah blah its not a Subaru battery okay well how much is a Subaru battery? It was literally twice the cost. So I said okay. Take the battery back to Auto Zone get my money back. If you're stuck with me this far you'll probably think well this fixed the cars issue.... Nope.......Can I return the Subaru battery? No. So I am now stuck with a battery that doesn't work at twice the cost. Great. So back to square one. I'm still in a loaner car so luckily I have the ability to get around. More weeks pass with little to no communication when I finally get a call letting me know they have found the issue. It needs a new coil pack. Interesting as I had just replaced both the plug,wires, and coil pack replaced a few months ago with no issues. I tell them this they responded with it wasn't a Subaru coil. To fix everything would be around $600 knowing what it takes to replace this part I start to question there pricing. Once Brady reassure again that this will fix my problem. They take my money and I drive off back to work. End of work day comes. I go to get into my car. Nothing. Try again. Nothing. *Expletive*. Well its now past 6 they are closed I am now stuck at work. I call my wife. We jump start my car. It works. Car Starts. Great. Maybe the battery just died? Get in the car hop on I-70 half way home car start to shudder as if its not getting enough gas. It then stops. I have just enough juice to get it to the shoulder. Luckily I am a AAA member this is now tow number two. Get it home put the battery on a trickle charge and let it sit overnight. Get in the car next day it starts right up. Let it sit outside for 15+ mins at an idle. Drive it to work. No issues. Drive it home no issues. Next day get in the car it acts like its not going to start again. I call this time I talk to Brady's boss. She tells me to bring it in, I do. They magically can't find anything wrong with it again. I am told that the "carb" needs to be cleaned and am charge $30.00. As of today the issue isn't fixed some days I still have issues starting the car. At this point I have written Falcone off and never want to speak to them again. HOWEVER.... May 25, 2017. So due to my wife's car breaking down ( I know terrible luck) we are down to one car. Great car by the way 2004 Mailbu 140,000 miles. Zero issues. Until one day the Fuel Pumped died. Not the end of the world its expensive to fix not to mention it has no value so we decide to just buy her something new. One week after her car breaks my car all of a sudden won't shift gears in the middle of morning traffic. While dealing with a car that is stuck in 3rd gear I call Brady I ask him if I bring the car in if there was anyway someone could give my wife and I a ride to work. While they look at it and fix it. . His response. There is a Enterprise rent a car down the street. He didn't have any loaner cars. At this point I'm appalled I have given these guys $2699.63 bucks on a car that has never truly been fixed. I hang up limp my car to work and call and ask to speak to Mr. Falcone. Surly he'll understand the situation and maybe at least try to help me out. I ask him if there could be anyway possible they could look at the car or help me out in anyway with the transmission. I explain everything his response was on a used transmission we're not crazy. No. I tell him goodbye. I take my car to another Subaru Dealer and they let me know the truth. It was bad. They can only guess but that transmission wasn't a low mileage one. Luckily it wasn't the transmission it was the clutch I was told didn't need to be replaced. I was informed that a transmission should never be replaced without replacing the clutch. Another ~1900 bucks due to poor workmanship. Never again Falcone. Never. Again. Two stars instead of one due to the fact they gave me a loaner car for a month and a half. Update: Response from the Owner. JUST FOR ACCURACY JORDAN When you called me you said you have been here multiple multiple multiple times and spent over $5,000 with us. Keep in mind we actually look up this info while on the phone with you. in addition our calls are recorded so we truly have what was said. Your statements are completely false and I will consider them as digital slander. Correct all bad information immediately. I understand frustration comes with cars but a brand new transmission only comes with a 1 year warranty. I am not asking you to take anything down, however do not embellish. One additional point just for you. No one will read something this lengthy online, condensing it will benefit consumers more. YOUR COMPLETE DOLLAR HISTORY BELOW and total history. I will put all this on for the response!!! And these are facts. Edit: I have entered the true dollar amount in the review above. I find it funny now that they didn't record my car being back at their shop any of the two times. Also I was told my car wouldn't have any warranty. Also that people don't actually read long reviews. Take from that what you will. More

Super easy to schedule online and free snacks and wifi It was super easy to schedule online and the free snacks and wifi kept me and my kids busy while the work gets done. I also like that they give the ca It was super easy to schedule online and the free snacks and wifi kept me and my kids busy while the work gets done. I also like that they give the car a quick wash for free. More

Great service I brought my 2014 Forester in because the battery had died earlier in the day and I wanted it checked out because 1) it is used for my business--depen I brought my 2014 Forester in because the battery had died earlier in the day and I wanted it checked out because 1) it is used for my business--dependable transportation is a MUST for me, and 2) it was still under warranty. It was due for oil change and rotation of tires and I also asked them to check the lower AC/heat vents. The staff was very helpful. I got an appointment that very afternoon. Ryan spotted the battery problem the moment he checked the back "secret" light. It had inadvertently been turned on--I didn't even know there was a light! I felt like an idiot but was assured that this happens a lot to Forester owners. The entire service was done in a little over an hour and included vacuuming interior and car wash. It's the little things that make a big difference. I still love my Forester and am thrilled with Falcone for the care and respect they gave me as one of their customers. There might be other Subaru dealerships located closer to my home, but Falcone is worth the drive. More

Service Steve Halloran is absolutely outstanding!...he is friendly, listens well and goes out of his way to provide superlative customer service. Highly recom Steve Halloran is absolutely outstanding!...he is friendly, listens well and goes out of his way to provide superlative customer service. Highly recommend Steve and his entire team at Falcone. More

The owner is pompus and disrespectful They did not stand by their inspection, they lied, the onwer was rude and disrespectful. I would never recommend this place to anyone. We have lost al They did not stand by their inspection, they lied, the onwer was rude and disrespectful. I would never recommend this place to anyone. We have lost all faith in Subaru as a company because of them. More

service dept falcone subaru I have a 2015 Subaru Crosstrek - I use the Falcone service dept on a regular basis for the following reasons: 1. They are super nice and helpful 2. Th I have a 2015 Subaru Crosstrek - I use the Falcone service dept on a regular basis for the following reasons: 1. They are super nice and helpful 2. They explain things and do not try to sell me on things I do not need. 3. Their fees are comparable to same service elsewhere 4. The waiting room is clean. 5. I love my car and need it to last for a good long while and the team at Falcone help ensure that my car stays in excellent shape! Thanks! More

A Great Experience with Great People I really appreciated how you worked me into your schedule. And the speed at which you did the work was great. I intend to have your body shop fix some I really appreciated how you worked me into your schedule. And the speed at which you did the work was great. I intend to have your body shop fix some parking lot damage when I return from Florida. I purchased three SAAB's from Falcone SAAB years ago and you serviced all of them. I had forgotten how good your operation was. I will be back! CSB More

ID10T error on the driver My main issue was "driver error". Matt got me in and taken care of, though, and was understanding and helpful. Much appreciated. Your service dept. is My main issue was "driver error". Matt got me in and taken care of, though, and was understanding and helpful. Much appreciated. Your service dept. is very solid. Thanks, Mark James More