Speedway Subaru Volkswagen - Service
Indianapolis, IN
227 Reviews of Speedway Subaru Volkswagen - Service
Unsatisfied with Service Department My Subaru Outback had a recall (airbag issue). After receiving a letter in the mail, I found a date that we could manage w/o the car for a day and mad My Subaru Outback had a recall (airbag issue). After receiving a letter in the mail, I found a date that we could manage w/o the car for a day and made the appointment a week ahead. Dropped the vehicle off the night before for scheduled service the next day. Subaru called on the day service was to be performed stating they did not have any airbags in stock and could not do anything. Considering I made the appointment in advance and they were aware of the recall issue they should have notified me NOT to bring the car in and rescheduled. The letter stated we could be provided a loaner if needed, although I tried to avoid originally, however when I found they needed to keep the vehicle another day I asked about getting a loaner since I had to be at work the next day and the service rep stated they had nothing available. Poor customer service. More
Love this Place! I drove up from Bloomington and brought in my Passat for its 60,000 mile check up and an oil change. I also had a few other random questions/concerns I drove up from Bloomington and brought in my Passat for its 60,000 mile check up and an oil change. I also had a few other random questions/concerns regarding my car. The check in staff member was very friendly and informative and helpful. I can't say it enough about how pleased I have been with the excellent support and service that we have always received at Falcone. Thank you so much! More
Great Experience I had a problem with My water Pump. I called in- got an appointment fast The staff are always friendly & helpful..especially Steve My car runs great s I had a problem with My water Pump. I called in- got an appointment fast The staff are always friendly & helpful..especially Steve My car runs great so far!! :) I look forward to purchasing a New Beetle 2017 in the future More
Fantastic service and great people Or 2010 out back received its 120,000 mile service and we also had it detailed the vehicle now looks like it is just off the showroom floor. Or 2010 out back received its 120,000 mile service and we also had it detailed the vehicle now looks like it is just off the showroom floor. More
Best Subaru Dealership in Indianapolis I routinely bring in my 2016 Subaru Forester for all maintenance and addition of options/parts. Never have I ever had a poor or below exemplary experi I routinely bring in my 2016 Subaru Forester for all maintenance and addition of options/parts. Never have I ever had a poor or below exemplary experience with the parts/service team at Falcone. I will always recommend Falcone for all Subaru needs. More
Great Service experience Steve and the team quickly diagnosed the issue and fixed the problem. They thoroughly explained the issues and provided a concise list of things to wa Steve and the team quickly diagnosed the issue and fixed the problem. They thoroughly explained the issues and provided a concise list of things to watch for in the future. I will definitely bring my vehicle back for future service needs More
Primo Service I took our new GTI in for the 5 yr. wax coat service and "protective coat" on the interior seats. All staff were friendly and helpful. Plus the car wa I took our new GTI in for the 5 yr. wax coat service and "protective coat" on the interior seats. All staff were friendly and helpful. Plus the car was knock out beautiful when I picked it up! Thank you for a job well done. PS: I had ordered a boot mat for the back trunk area, it had been placed inside as well. More
Amazing service! I was in a minor accident a couple weeks ago, and I called Falcone Collision the next morning. I purchased my vehicle from Falcone a little over a yea I was in a minor accident a couple weeks ago, and I called Falcone Collision the next morning. I purchased my vehicle from Falcone a little over a year ago and had a wonderful purchase experience as well. Falcone Collision was amazing and so helpful throughout the whole process. They prepared my quote quickly, worked with my insurance company, and were able to repair the damage and get my car back to me in no time!! It looks like new! The customer service there is always the best. I highly recommend Falcone to anyone and everyone!! Thank you!!! More
Makes me feel like I'm their favorite customer Brought my wife's car in for routine maintenance and to investigate a strange noise coming from the engine compartment at idle. The car needed to be k Brought my wife's car in for routine maintenance and to investigate a strange noise coming from the engine compartment at idle. The car needed to be kept overnight to complete the diagnosis and repair. They provided me with a free loaner vehicle. The following day the source of the strange noise was determined. A small leak in a hose that connects to the power steering fluid pump caused the problem. The power steering pump needed replacement, along with the leaky hose. The car is out of warranty, but due to the mileage not being that great on the car, I wasn't charged for the power steering fluid pump. What a great surprise!! This is a great dealership. Every employee I encounter makes me feel like I'm their favorite customer. More
Regular Maintenance I own a Subaru Forester that I purchased in Sept 2016. I love this car! Just brought it in for maintenance. I have had zero problems with it. I wa I own a Subaru Forester that I purchased in Sept 2016. I love this car! Just brought it in for maintenance. I have had zero problems with it. I waited for it to be done and was there only 1 hour. The staff at Falcone are very nice and courteous. Brady helped me today. Highly recommend them. More