Spartanburg Toyota

Scott is the best sales person in the whole world. However the dealership is awful. However the dealership is awful. More

Bought a brand new 2025 totota camry. All regular maintenance was performed by the dealership oil changes , tire rotations. Then at the 20000 mile service they said the car needed a rear All regular maintenance was performed by the dealership oil changes , tire rotations. Then at the 20000 mile service they said the car needed a rear end alignment so they did it and charge me around 150 bucks . Since the day they did the alignment the car as been shaking like the tires are out of balance . So we called the dealership and asked if they balanced the tires when they rotated them when they they did the alignment . They said they dont balance tires when rotating them that's its a service you pay extra for so I thought ok fine . We took the vehicle to 2 different tire shops to have the tires balanced and both shops said they wouldnt recommend it as all 4 tires had scalloping / cupping of the tread and that it was usually caused by worn out suspension issues and that they couldn't sell us new tires and warranty them until the dealership fixed the problem causing the issue . So we took it back to the dealership to be looked at they said the tires are worn out although the tread is fine said the core of the tires is whats worn out and that most new cars only get around 25,000 miles before the tires need replaced. Had them document that they checked the suspension and everything was good and within specs so we can go get new tires for the car, yet still zero explanation as to how 4 tires all went bad beginning the day of a rear end alignment with no prior issues what so ever . They did how ever tell us we could purchase a new set if tires and the manufacture would warranty them but the manufacture doesnt warranty the tires that come on the car . Something isn't right here for sure . Will be choosing a different dealership to deal with for future service and if the problem persists with the car ill be choosing a different brand to spend my money with . More

had my vehicle serviced today at Spartanburg Toyota and couldn't be happier. From the initial purchase of my Grand Highlander to today’s maintenance, the entire team has been top-notch. A special shoutout couldn't be happier. From the initial purchase of my Grand Highlander to today’s maintenance, the entire team has been top-notch. A special shoutout to Julia—she is a true professional and the gold standard for customer service. The service department was super efficient from drop-off to completion. Highly recommend! More

The way this business is treating customers is a major issue and they need to be held accountable for their behavior. Spartanburg Toyota is scamming vulnerable (young, old, and women) customers out of mon issue and they need to be held accountable for their behavior. Spartanburg Toyota is scamming vulnerable (young, old, and women) customers out of money. We personally experienced this on 10/10/2025. On 10/10/2025, my son took his perfectly functioning, well maintained, low mileage, 2019 Toyota to Spartanburg Toyota for JUST an oil change. Next thing I know, I’m getting a call from him saying he needs help. I went to Spartanburg Toyota to find that they have talked him into running his credit to purchase a NEW car that he can’t even get approved for because the payment will be too high for his income which they could have figured out before ruining his credit by making multiple hard inquiries. The ONLY reason he was in the sales department is because the service center turned his oil change into a bill totaling $1018.44. They told him he wouldn’t need to pay for it if he bought a new car. That’s the whole reason they unnecessarily ran the bill up in the first place. They have been calling and emailing us for months trying to get our used car from us. How they ran his bill up: He had an appointment at 9 am on 10/10/2025 for an oil change. When he arrived, the attendant, Dante, checked him in and showed him to the waiting area. They then took his car back for the oil change. While they had it back there, Dante came to tell him all the things they found that he “needed”. The list was for: Engine Air Filter; $10, Rotate Tires $29.99, Perform Complete Fuel System Cleaning $369.99, Replace Front Wiper Blades $45, Replace Cabin Air Filter $44.99. Out of this list, he ONLY agreed to the Engine Air filter and tire rotation. He said no to everything else INCLUDING the fuel system cleaning because it was too expensive there. Also, they should never have tried to get him to buy wiper blades because my husband had just replaced them not even 2 weeks prior to that appointment. Dante then went to tell the mechanics no on the extras. Dante then comes back to my son to inform him that the mechanics say his car suddenly won’t start and that he needs to buy a new battery because the battery is bad and they could jump it, but it will probably die on his way somewhere else. This is a flat out lie but my son trusted them to tell the truth. The battery was not bad. It had not been experiencing any starting issues and drove there just fine. They battery was only “bad” AFTER he declined the other expensive extras. He then agreed to buy a new battery because he believed them and agreed to the lifetime battery that was $40 more. Meanwhile a salesperson has gotten a hold of him and saying how he won’t need to pay for repairs if he sells his car to them. He called me to ask for help after they had talked him into running his credit and he felt like something was wrong. I came there and asked to talk to a manager. The Service Lane manager Ben Albright took me to his office where I proceeded to ask how my son ended up having to buy a battery when all he needed was an oil change and why they offered him services he clearly didn’t need such as replacing already new windshield wipers. Ben was extremely unprofessional telling me that the issues I had with their service “wasn’t his problem” and that he “could show me the video of the service” (this is something they are supposed to provide at every service anyway but this time my son never received it) I said okay, and then he told me Id have to wait 24 hours to see it. I said fine, let’s pay the bill and get my son out of here for now. I paid the $1018.44 bill thinking we could sort it out once the video came in. I left and ran some other errands but realized that Ben never asked where he could send the video, so I went back at around 4:00pm that day. I walked in and asked Dante if I could give him my email for them to send the video and he said that he could get Ben to come take it. There is more but there is a word limit. Hopefully I can post a part 2. More

Purchase new RAV 4 in August. The Finance guy raked us over the coals for extended warranties. It was degrading. We were adamant that we DID NOT WANT ANY EXTENDED WARRANTY. Yet, s The Finance guy raked us over the coals for extended warranties. It was degrading. We were adamant that we DID NOT WANT ANY EXTENDED WARRANTY. Yet, somehow he slipped it in using the old “electronic signature” on a document we never signed. Do not trust these people. Their main goal is to rip you off. It was a horrible experience. More