Spartanburg Chrysler Dodge Jeep

Untrained Service Tech 2014 Ram 1500 was taken to the dealer to have backup camera installed. After waiting for 6 and 1/2 hours, they came out to tell me my radio was not c 2014 Ram 1500 was taken to the dealer to have backup camera installed. After waiting for 6 and 1/2 hours, they came out to tell me my radio was not camera ready. After another visit with a handful of factual documents showing that it was, I finally went to Benson in Greer. Had them starting testing the wiring. They never got past the radio and quit for all the fault codes. After another visit to Spartanburg, they finally admitted the radio was camera ready, but that it must be a bad camera. Wiring was fine. (according to them). They don't have the knowledge to install this type of equipment. Screwed up the wiring. Blamed it on a camera they can't prove is bad, after continually fabricating stories about calling Chrysler and being told it wasn't a camera ready radio. More

Breath of fresh air I went to the dealership with my grandmother she was looking for a van. Antonio Golden was our salesman and he went ABOVE and beyond helping us find t I went to the dealership with my grandmother she was looking for a van. Antonio Golden was our salesman and he went ABOVE and beyond helping us find the perfect van for my grandmother!! After explaining everything she needed to him he found the perfect van on the lot for my grandmother! He was very professional and met all of my grandmothers needs. He made this experience hassle free! I couldn't have asked for a better salesman! More

Finally a chance I came to the dealership this past weekend, and for once I didn't feel rejected. My salesperson took the time to help me understand what I need to do I came to the dealership this past weekend, and for once I didn't feel rejected. My salesperson took the time to help me understand what I need to do to be able to buy a car. I've never bought one and I've had some credit issues but he treated me like I could buy anything on the lot. Antonio is a stand up guy and thankful that he didn't just fast talk me like most do. I will send everyone I know to see him. More

Antonio golden-salesman I have gotten 3 cars from Spartanburg dodge and Antonio has helped me with all 3! He's a great salesman .... He values his customers and their car nee I have gotten 3 cars from Spartanburg dodge and Antonio has helped me with all 3! He's a great salesman .... He values his customers and their car needs. More

Great experience Antonio Golden did an excellent job! He got me in a car that I ABSOLUTELY love! He help me narrow my choices down and ultimately put me in the perfect Antonio Golden did an excellent job! He got me in a car that I ABSOLUTELY love! He help me narrow my choices down and ultimately put me in the perfect car. He and Lamont Johnson took care of me quickly in an extremely professional manner. This is my second car from here and I will be back. I already have friends coming to see Antonio for cars. Thanks for a wonderful experience More

Great Experience My wife and I have been in the market for a new jeep so we visited the local dealership to see what they had in inventory. Our salesman was Antonio I My wife and I have been in the market for a new jeep so we visited the local dealership to see what they had in inventory. Our salesman was Antonio I explained to him what we were looking for and they really didn't have anything on the lot that had everything my wife and I wanted. Antonio started searching for one which I appreciated instead of just trying to sell me one from their inventory which I'm sure his managers wanted him to do. Turns out we will have to build the jeep we want but Antonio listened and was very helpful. Great experience definitely would recommend Antonio to anyone in the market for a new vehicle. More

Aggregation To Say The Least Took my 07 Jeep Grand Cherokee Overland in for recalls P41 & P73. I was informed that the P73, which is a software upgrade, I would have to pay. Also, Took my 07 Jeep Grand Cherokee Overland in for recalls P41 & P73. I was informed that the P73, which is a software upgrade, I would have to pay. Also, since I was paying for that I should get all the software upgrades which I did. I also had my back drivers side tire pressure sensor flaking out and wanted them to check it. They called me later that day and said all (4) tire pressure sensors were bad and not reading. So, I told them to go ahead and replace all (4) sensors while they had it. The next day I picked up my Jeep and found out the day after that the P73 recall was never done. When I pulled my VIN up the P41 was showing complete but not P73 (the one I had to pay for along with all other software upgrades). On the way home the front driver side tire pressure sensor blinked out. So, I called up there and they said bring it back they would fix it. Took Jeep back up there and after 4 hours they claim they replaced sensor. I asked about the P73 recall and way it was showing incomplete and they told me it was probably just slow on the computer or it hasn't been put in the computer yet. On my way home, this time, the back driver side blinked out. So, I turned around and went back up there. I was told that the tech that worked on Jeep was gone to lunch, after another hour passed, they come back to tell me the tech isn't coming back today. I need to bring my Jeep back to them in the morning. I guess I may get it fixed tomorrow. Even if it is fixed tomorrow, with paying $757.99 the first day is when it should have been right. UPDATE: After the third day and the fourth time being up there, I was only there for one hour and 15 minutes. Tech replaced the back drivers side tire pressure sensor, and I actually made it all the way home this time. I haven't drove the Jeep since, but I'm hopeful the problem is resolved now. On the other hand though, it's been 17 days since the first visit of the two recalls and P73 still shows incomplete on FCA website. More

Best service advisor (Sidney) in the state. I recently had to bring my 2002 Chrysler Sebring touring in to be serviced and I was pleasantly surprised. There is the stigma of dealerships being im I recently had to bring my 2002 Chrysler Sebring touring in to be serviced and I was pleasantly surprised. There is the stigma of dealerships being impersonal places to get service work done, or that they are out to cheat customers, this simply was not the case here. When I pulled into the Service Lane I was met by a smiling, friendly face and taken very good care of. Sidney, my service advisor, was constantly warm and welcoming and very informative. She told me the results of the maintenance inspection as well as guided me as to what needed to be replaced now and what could wait. I feel like she tailored the service experience to my needs as a customer, both by providing a pleasant face for the dealership but also by being attentive to my expressed financial concerns and not being pushy and offering repairs that I did not need. Sidney went above and beyond other service advisors that I have had dealings with and is a shining example of what it means to be the best in customer service. The workmanship and care put into repairing my vehicle was noted and greatly appreciated as well as affordable. I would recommend this dealership to anyone of my friends but more importantly I would make sure they went to Sidney so that they were well taken care of. More

Avoid this dealership like the plague!!!! I had to purchase a key fob for my 2008 Town and Country. Called the parts department and spoke to Rick. He quoted me a price of $371 for 2 keyfobs wi I had to purchase a key fob for my 2008 Town and Country. Called the parts department and spoke to Rick. He quoted me a price of $371 for 2 keyfobs with inserts. I then asked why so much and he said they had to order them from corporate, They were on National backorder. He said programmimg was an additional $50 but that he would waive the "Programming fee". I asked him about the inserts being cut and he told me they can cut them "when you come in to pick up". He said by waiving the programming fee he could knock down the price to 321. I said yes and paid for the keys on the phone.(First big mistake). When I finally called them(because they said they woulld call me when the keys were in but it's hard when you are lying and cheating people to make a phone call)they couldn't find the order. Then they found the order and yes they were ready and I could come in and pick them up. When I got there, of course, they had to bve programmed and you can only do that when the vehicle is on the lot, it took them 35 minutes to get it done. Then it was $50 dollars extra for the programming. I asked to hear the recorded phone conversation between myself and the sales associate and they said "they didn't know how to retrieve that phone conversation". BUT since they couldn't verify that it didn't happen, they would only charge me $25. Whatever, let me outta here...but wait, there's more: I get the 2 keyfobs and neither has the key insert with them. WHAT????? Yeah they also said it would be another $60 bucks for the inserts and they didn't order them with the fobiks because "most people don't want them". Please I beg you...Do Yourself a favor and RUN AWAY from this business. If you don't you may have the same horrible experience that I and others have had. You have had fair warning from a fool who didn't listen to others and paid the price. More

Horrible Customer Service I've have tried on multiple occasions to reach the customer service department in order to get specific information on a part that I need. On multiple I've have tried on multiple occasions to reach the customer service department in order to get specific information on a part that I need. On multiple occasions, they have taken my contact info down, but have never called me back - even though they said they would. The employees also seem to be rude and there is a palpable feeling that they don't really care about the customers. I would recommend Benson Dodge up in Spartanburg for future purchases. I would give this dealership negative stars if I could. More