Sparks Toyota - Service Center

Sparks has the worst service department on the beach and they will tell you you need work done that does not need done. They told us our brakes needed replaced urgently but we took our van to another mechan they will tell you you need work done that does not need done. They told us our brakes needed replaced urgently but we took our van to another mechanic for a second opinion and the brakes actually had almost 2 years left on them. Our 2006 Sienna has had airbag problems since we first bought it. Sparks started off replacing the passenger seat which was the diagnosis. They replaced it with the wrong year model seat (different color and print..duh!) Then we had to fight for a loaner car for a day until the new seat was ordered since they would not let us drive it with the wrong seat. The air bag light still came on intermittently and the new diagnosis was to replace sensors in the dash...light still on. Then Chris accused us of sitting in our seat improperly and causing the wires to disconnect...light still on intermittently then constantly. Chris continued with the blaming of us for a problem they couldn't fix. Then fast forward and we're out of warranty...airbag light still on. Chris said even with the airbag light on the bags would still work we're just not sitting in the seat properly, must be kicking the seat still and loosening wires. Guess what? Not true. After being blamed for sitting improperly in the seat numerous times we've been driving with the light on for years thinking the airbag would work because that's what Sparks told us. Very frustrated. We very recently learned the airbag will not work with the light on. Now our family is grown and we want to sell/trade the Toyota but with the airbag light on the value is lower. I asked Chris to diagnose the problem for free so we could sell the van in good conscience...he refused since we haven't had the van serviced in years at Sparks (can't imagine why we found a new place to service our Toyota?). Chris wants $75 plus labor to diagnose and what ever it costs to fix...for an ongoing problem from date of purchase. I finally called Toyota and have reached an agreement...no thanks to Chris. I don't blame Toyota but I do blame Sparks Toyota service department and Chris personally. There is no excuse for Sparks not taking charge of this problem from the beginning and following through until it was fixed. Sparks has the worst most condescending service on the beach. If you want a Toyota drive to Wilmington or Florence. More

Mr. Sparks, Your staff have serviced my vehicle on 2 Mr. Sparks, Your staff have serviced my vehicle on 2 occasions in the last two weeks. When they have returned my Scion XA to me, the problems Mr. Sparks, Your staff have serviced my vehicle on 2 occasions in the last two weeks. When they have returned my Scion XA to me, the problems were worse than when the car went in for service. More