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Sparks Toyota - Service Center

Myrtle Beach, SC

4.7
968 Reviews

968 Reviews of Sparks Toyota - Service Center

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May 06, 2014

My fourth Toyota at Sparks I was extremely pleased with the professional service and courtesy I received. My salesman was very respectful of my time and concise in his explanati More

by kennyh55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
April 22, 2014

I will never buy another car here. I have bought two Prius from Sparks. The purchasing process was efficient and easy, the sales rep that I've dealt with has always been courteous and e More

by TristanM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
June 02, 2013

Broke my telescopic steering wheel on my LX470... Had a starter problem and was charged $467 and when I picked it up the steering column was stuck and motor was making an awful noise. I got lip service and More

by chad.france.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Dill
May 31, 2013

AC is not cooling. Was told they would have to run a dye leak test. Took two hours and was told i had freon pressure. So, was charged for a $130.00 test that should not have happened if they checked the f More

by Sujofox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donna
April 24, 2013

I took my Toyota corolla for an appointent. I had called the day before and gave my VIN number to verify that my warranty issues were covered. It is a thirty five minute drive for me to the dealership. Donn More

by Donavan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donna
April 23, 2013

Car driver window had to be replaced since it had been shattered. Disappointed that glass shards were left in seat. Had to ask that it be cleaned up. More

by Wjlusc
Price
Recommend Dealer
Yes
Employees Worked With
Cory
November 11, 2011

Sparks has the worst service department on the beach and they will tell you you need work done that does not need done. They told us our brakes needed replaced urgently but we took our van to another mechan More

by Little River Resident
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Lang
Nov 14, 2011 -

Sparks Toyota responded

Unfortunately, the contents of your review leaves out some important details and includes some details that are exaggerated to the point of being incorrect. We have been in contact with you and will help you as much as possible.

Dec 13, 2011 -

Little River Resident responded

Wow, Sparks Toyota Scion's response dated 11/14/11 is politely attempting to call me a liar regarding my review of their service department. Apparently I have 'left out important details and included some details that are exaggerated to the point of being incorrect'. They also state 'they have been in contact with me and will help as much as possible'. That is laughable, they have 'never' been in contact with me and banned me from their dealership. Toyota, the company, worked with me and I was asked to go to Wilmington Toyota because Sparks 'did not want me in there dealership'. Let's be honest Sparks. Sparks has also not responded to a BBB complaint I filed. My review is accurate and I have many, many receipts and documentation.

July 07, 2011

Mr. Sparks, Your staff have serviced my vehicle on 2 Mr. Sparks, Your staff have serviced my vehicle on 2 occasions in the last two weeks. When they have returned my Scion XA to me, the problems More

by jruis131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
6
Jul 07, 2011 -

Sparks Toyota responded

Sparks Toyota Scion participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at Sparks Toyota Scion. Our Customer Service Manager, Sharon Werner, will be calling you shortly to try and determine the exact nature of your complaint and what we can do to make your Xa perform as you require. You can also contact Sharon at your convenience at 843-236-2161 ext 167 or at sharonw@sparkstoyota.com.

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