Sparks Toyota - Service Center

Customer Since 2004 The Sparks Service Department is Outstanding. I had a 1995 Four Runner that they serviced for years and it was as tight and responsive as a new car w The Sparks Service Department is Outstanding. I had a 1995 Four Runner that they serviced for years and it was as tight and responsive as a new car when I gifted it to a family member. The other Toyotas we currently own are serviced there as well and Sparks has our full confidence. Having lived in other (mid Atlantic) states with aggressive service departments that seek to maximize costs with unnecessary issues, it's refreshing to see this kind of frankness and honesty. This customer oriented attitude is also found in sales. Can't wait until they add Lexus to their line up but until then we will always be buying Toyotas. More

Great service department! Friendly and very helpful staff that fit me into the already full schedule and got me taken care of! Couldn't be happier with the service! Five star r Friendly and very helpful staff that fit me into the already full schedule and got me taken care of! Couldn't be happier with the service! Five star rating! More

4 Service Visits Service Visit #1 – Take my Toyota Tundra XSP for an oil change and was recommended to change the front brake pads. I did so only to have the truck ret Service Visit #1 – Take my Toyota Tundra XSP for an oil change and was recommended to change the front brake pads. I did so only to have the truck returned with an awful squeal. Rice Toyota repaired the horrible installation Service Visit #2-3 - The Tundra was taken to Sparks for repair after an accident to the rear drive train. I visited the service department 7 days later and requested the location of the truck to be told it is in the front service area. I walked to the truck to find it sitting outside any parking area and in line with traffic. I also found the truck “UNLOCKED”. No excuses can justify this behavior. Visit #3 after the 45 days for repair of the drive train I had to return the truck to the service department because they forgot to attach the parking brake after repairing the drive train. No excuses can justify this behavior. Service Visit #4 – Brought the truck in for a recall notice that I received by mail. Sparks Service indicated that they would order the part and call me. A month or so later returned with the vehicle only to find they ordered the wrong part and would need to reschedule service. Two months later I have not received a follow-up. After some research on my part on the Toyota/Recall website - Toyota currently does not have a resolution for the airbag recall at this time. Customer Service at Sparks Toyota ????? More

A pleasant experience buying my new 2014.5 Camry Stopped in to buy a battery and bought a new 2014.5 LCamry. The sales price was very enticing and the salesman Don Townsend and Chris Lang in finance Stopped in to buy a battery and bought a new 2014.5 LCamry. The sales price was very enticing and the salesman Don Townsend and Chris Lang in finance made the experience very comfortable with no hassle. I traded in my 2002 Camry which ran great and would have outlasted me till death. However, because the deal was outstanding, I figured why not die in style riding my new Camry. Sounds morbid, but overall a great experience buying this car. More

My fourth Toyota at Sparks I was extremely pleased with the professional service and courtesy I received. My salesman was very respectful of my time and concise in his explanati I was extremely pleased with the professional service and courtesy I received. My salesman was very respectful of my time and concise in his explanations. I highly recommend Sparks Toyota. More

I will never buy another car here. I have bought two Prius from Sparks. The purchasing process was efficient and easy, the sales rep that I've dealt with has always been courteous and e I have bought two Prius from Sparks. The purchasing process was efficient and easy, the sales rep that I've dealt with has always been courteous and efficient. My problem is with the service department. They are terrible! I have two recalls that I need doing on my car, when I called I was told that each one takes 3-4 hours, when I said so that will take 6 to 8 hours total? And was told that is correct if they can even finish it in one day. So I requested a loaner car, on them. This is service that is required because Toyota sold me a defective car, and want to fix it. Unbelievably I was told no, but they would drop me off at a local mall. Like I want to spend 8 hours at a mall? When pushed the service department changed their tune to these repairs would take only 4 hours. I still want a loaner car, 4 hours is a long time to wait at a mall or in a dealership. When I called another dealership, in Wilmington I was told 6-8 hours and that they would lend me a car. So Sparks is lying to me to try to get out of loaning me a car. I will NEVER buy another car from such a disreputable place. Great sales people, lying disrespectful service people. I would recommend a trip to a different dealership, unfortunately cars do have recalls, and Sparks is not the place to get service done. I don't want a liar working on something that my life depends on. More

Broke my telescopic steering wheel on my LX470... Had a starter problem and was charged $467 and when I picked it up the steering column was stuck and motor was making an awful noise. I got lip service and starter problem and was charged $467 and when I picked it up the steering column was stuck and motor was making an awful noise. I got lip service and the run around the next day. Poor service More

AC is not cooling. Was told they would have to run a dye leak test. Took two hours and was told i had freon pressure. So, was charged for a $130.00 test that should not have happened if they checked the f leak test. Took two hours and was told i had freon pressure. So, was charged for a $130.00 test that should not have happened if they checked the freon pressure to begin with as they should have. I asked Donna two questions while waiting for this unneeded test and she was rude and kept on doing what paperwork versus looking at me. I asked about recall checks, answered rudely too and about loaner cars, and was again not looked at but told they have none and that none of their one hour rental cars were available. I was told that they could drive me to the "mall" so i could "shop" while waiting for this unneeded test to happen. After two hours, it then took them 30 minutes to determine it was a seized compressor, then they had no parts to fix it brand or aftermarket. Then, it took another 30 minutes to get the keys to the car. Called our former Texas dealership and was told the pressure test should have been first not the two hour unnecessary dye leak test. No out $198 for nothing. Do not even trust their diagnosis. Will go to a service center that can be trusted to not do testing and overcharge when not needed. More

I took my Toyota corolla for an appointent. I had called the day before and gave my VIN number to verify that my warranty issues were covered. It is a thirty five minute drive for me to the dealership. Donn the day before and gave my VIN number to verify that my warranty issues were covered. It is a thirty five minute drive for me to the dealership. Donna never returned my call to verify. When I dropped the car off (at 34,600 miles of a 36,000/ 3 year warranty) they said they would call me in an hour. When they called they told me that nothing would be warranty covered and wanted to charge me $329 for minor issues that shouldn't have been more than $150. They said that though I hadn't exceeded the mileage, it was past the time limit of the warranty. I feel wasted both our time and theirs by not doing their homework with the VIN the day prior and returning my request message. There is a part of me that is wondering if they hoped to get me in there and hope I would simply cave and pay the outrageous price. Either way I learned a little about them. First, I don't feel they are trustworthy. I also do not feel they are affordable or fair priced. There appears to be a few too many of these bad Sparks service department stories out there. It was my first and last taste of Sparks Toyota. More

Car driver window had to be replaced since it had been shattered. Disappointed that glass shards were left in seat. Had to ask that it be cleaned up. shattered. Disappointed that glass shards were left in seat. Had to ask that it be cleaned up. More