Sparks Toyota

It was a very pleasant experience. The salesperson was wonderful to work with, she found me the car I wanted, at the price I needed it to be and a very low interest rate. She explained everything regardi wonderful to work with, she found me the car I wanted, at the price I needed it to be and a very low interest rate. She explained everything regarding how things worked and where they were located on car. She even took the time to connect my cell phone to bluetooth. Dealing with the finance department, his name was Zachary, he was very pleasant and explained everything to me very carefully. I would definitely purchase another vehicle from Sparks Toyota. More

Broke my telescopic steering wheel on my LX470... Had a starter problem and was charged $467 and when I picked it up the steering column was stuck and motor was making an awful noise. I got lip service and starter problem and was charged $467 and when I picked it up the steering column was stuck and motor was making an awful noise. I got lip service and the run around the next day. Poor service More

AC is not cooling. Was told they would have to run a dye leak test. Took two hours and was told i had freon pressure. So, was charged for a $130.00 test that should not have happened if they checked the f leak test. Took two hours and was told i had freon pressure. So, was charged for a $130.00 test that should not have happened if they checked the freon pressure to begin with as they should have. I asked Donna two questions while waiting for this unneeded test and she was rude and kept on doing what paperwork versus looking at me. I asked about recall checks, answered rudely too and about loaner cars, and was again not looked at but told they have none and that none of their one hour rental cars were available. I was told that they could drive me to the "mall" so i could "shop" while waiting for this unneeded test to happen. After two hours, it then took them 30 minutes to determine it was a seized compressor, then they had no parts to fix it brand or aftermarket. Then, it took another 30 minutes to get the keys to the car. Called our former Texas dealership and was told the pressure test should have been first not the two hour unnecessary dye leak test. No out $198 for nothing. Do not even trust their diagnosis. Will go to a service center that can be trusted to not do testing and overcharge when not needed. More

I took my Toyota corolla for an appointent. I had called the day before and gave my VIN number to verify that my warranty issues were covered. It is a thirty five minute drive for me to the dealership. Donn the day before and gave my VIN number to verify that my warranty issues were covered. It is a thirty five minute drive for me to the dealership. Donna never returned my call to verify. When I dropped the car off (at 34,600 miles of a 36,000/ 3 year warranty) they said they would call me in an hour. When they called they told me that nothing would be warranty covered and wanted to charge me $329 for minor issues that shouldn't have been more than $150. They said that though I hadn't exceeded the mileage, it was past the time limit of the warranty. I feel wasted both our time and theirs by not doing their homework with the VIN the day prior and returning my request message. There is a part of me that is wondering if they hoped to get me in there and hope I would simply cave and pay the outrageous price. Either way I learned a little about them. First, I don't feel they are trustworthy. I also do not feel they are affordable or fair priced. There appears to be a few too many of these bad Sparks service department stories out there. It was my first and last taste of Sparks Toyota. More

Car driver window had to be replaced since it had been shattered. Disappointed that glass shards were left in seat. Had to ask that it be cleaned up. shattered. Disappointed that glass shards were left in seat. Had to ask that it be cleaned up. More

Worked online to get my approvals. I wanted a new Corolla and Todd helped me get what I wanted. I used a college grad program to lower my payment - did not even know that I qualified because I do not graduat and Todd helped me get what I wanted. I used a college grad program to lower my payment - did not even know that I qualified because I do not graduate until December. He got it done in advance. Made my payment exactly what I needed. Love my Corolla! More

Found everything to be a good change from the norm. Everyone was straightup. when I asked a question I was given an answer -- no have to check, or tell me four bad things before answering. It was refre Everyone was straightup. when I asked a question I was given an answer -- no have to check, or tell me four bad things before answering. It was refreshing to feel like they valued me as a professional not antoher mark. More

Everything went pretty smoothly. I met with John online and got some basic ideas on the difference between the hybrids. He knew a lot about the systems. When I was at the dealership went on three test driv and got some basic ideas on the difference between the hybrids. He knew a lot about the systems. When I was at the dealership went on three test drives with him, tried to see how my pricing would be on the one we liked. The only real toruble was John kept trying to price all three cars we drove when I really only wanted the one we picked out. William came in and met with us and got streamlined on the pricing. He didn't know the car details as well as John, but he knew how to get us to a price that would work. William just asked us what type of price did we have in mind and said he could find a way make that work. I guess they work as a team. John did what I thought was all the paperwork, signing this and that. Then about 10 minutes later we had to go see another one named Zachary. He said we then had to the paperwork - thought we just did that. oh well. This was the "real paperwork" according to John. When we finished everything the car was almost done and John went over all the details of the car. There was a lot and it was almost too much, sometimes its OK to just figure it out on our own. All in all a good experience. Dealership was very conscientious and helpful. Would go there again without reservations - just make so we only sign one set of paperwork! More