Spanos Motors

They lied to me showed me car sitting in garage with high end cars, sent deposit to hold, when i got there, the car was outside thrashed out!! Arthur Slayton swore they detailed and ceramic all cars that com end cars, sent deposit to hold, when i got there, the car was outside thrashed out!! Arthur Slayton swore they detailed and ceramic all cars that come into dealership. Refused to accept and asked for.my check back, they gave me a hard time, gm Lisa called and said she would fix but never did. Took advantage of me since I live in MD!!! Navy veteran!!!! More

Purchased a beautiful BMW 650i for my husband’s upcoming birthday from Spanos. Stored the vehicle for two weeks while out of town but then after a few days of driving it, it began shaking badly. I took t birthday from Spanos. Stored the vehicle for two weeks while out of town but then after a few days of driving it, it began shaking badly. I took the car to the BMW dealership where I was told the car had severally damaged rims and a bubble in the tire. I immediately called Spanos motors where they assured me they would get it taken care of for me and the dealership was known to exaggerate the repair. I paid BMW for the diagnosis and the service manager from Spanos picked up the car from the dealership and took it to Spanos. Spanos motors had the car for about a month prior to me getting it back. They charged me $746.39 for repairing the bent rims and one new tire. Within a week of having the car home, we noticed air leaking from the tire that was replaced and after filling it a few times, ended up taking it to Discount Tire. Discount Tire told me the tire that was just replaced and was an old tire and dated 2021. Also that tire was no longer good due to the crack in rim and the tire bending in and splitting. I ended up spending a ton and replacing all the rims and tires at Discount Tire that day but was totally done with having issues with our new vehicle! Discount Tire also provided me with pictures of the old tire as well as all the cracks that were in the rims. The next day I called Spanos motors again and informed them of what had happened. I was told to send the pictures via email and the service manager, Austin was going to get with the general manager, Lisa and get this resolved. Sadly, after several voicemails over the last month and a half, I can’t get anyone to respond. Beware. More

Got a car from Spanos SUV Cayenne had it for nine months within one day rearview mirror mirror fell off that week problems with noise with the suspension then find out the police aren’t tighten down the wob within one day rearview mirror mirror fell off that week problems with noise with the suspension then find out the police aren’t tighten down the wobbling problems with the exhaust three times in the shop to weld the catalytic converter back in place come to find out they sold me a Cayenne that did not have a holding bracket for the Cadillac converter on the passenger side there was one on the left side somehow something must’ve happened. They took it off. They didn’t inspect this vehicle at all. When it came in told me they’d reimburse me for car rental after three months of trying to get reimbursed they finally told me they would not the final repairs. I had to take care of myself on the exhaust for the catalytic converter , and they 99% of the time will not return calls oh, I almost forgot this is the third service manager they have had since I’ve had my vehicle for nine months management has no or the owners has no idea what the xxxx is going on with the service of their vehicles and the condition their end More

WOW what a good deal and a great car. This 2012 Mustang gets attention everywhere I go. There detail crew did a fantastic job ,making my car have the appearance of a show car. The Ceramic This 2012 Mustang gets attention everywhere I go. There detail crew did a fantastic job ,making my car have the appearance of a show car. The Ceramic coating that is applied will help the car keep its good looks. Enough of about the car.. Now As for sales. Ask for Justin to put you into the drivers seat. He is a top notch sales person with no pressure. He will go out of his way to find you the car that is affordable in your price range to make the deal done. Ask him any question and if he can’t answer it. He will find a way to answer your question. From Sales to Finance to putting you in the seat. He gets the job done. And says a customer is always right with no matter. Buy your car @ spanos motors and enjoy your new ride with confidence. I love My Mustang and thanks to all involved. More

This was a Great company with Great cars and Great people to work with. This made purchasing a car go smoothly. to work with. This made purchasing a car go smoothly. More

Just want to make sure that you are armed with information before you go to Spanos. The prices listed on their web show a discount and a sale price. This is the prices the Cargurus and Carfax use information before you go to Spanos. The prices listed on their web show a discount and a sale price. This is the prices the Cargurus and Carfax use to rate the price - “great, good or fair deal”. This is marketing to attract customers who go to see a car that is a great or good deal. When you get your buyers order, there will be two charges in addition to the dealer fee, tax and title. They are $899 for Appearance Package, and $249 for refurbishment. So the price for the car has now been raised $1148 from the internet price. The $1148 is how they will negotiate. Not off the price of the vehicle. I tried to buy a car but they would not sell it to me because I would only pay the price on the web, tax, dealer fee and title processing. I would not pay the $899 or $249. So just be aware when you go. Be ready for these fees and not the price on the web. More

Unhappy with my purchase. I thought the sales rep was excellent - Matt. Just wish more straight forward remarks from the Manager. Said my car was not one they would market coz I thought the sales rep was excellent - Matt. Just wish more straight forward remarks from the Manager. Said my car was not one they would market coz wasn’t high end - only luxury (even though they have Minis, Fiat and another Honda for sale) and came in with a low trade in price. Told her I would go home and go over the numbers. Then said she would call some wholesalers to see what they say and came back with the right trade in price. Now the car is listed on their website for sale. Why not just negotiate rather than play games! Do not trust Autocheck which they use. Mine said accident but salesman said minor and Autocheck doesn’t grade severity. Just accident. Low and behold I got home and paid for Carfax and the accident was “severe” not minor, and the retail value of the car was way below what I paid due to the severe accident. Also they charge you $899 for something like appearance package. Was told it is applied to every car as it comes in. Sales Rep said it is a ceramic coating added to the car and has a 3 year guarantee. Well - nothing in the closing papers that mentions the process or anything about a protective coating guarantee - and don’t know what is even guaranteed ! Washed the car and there is no ceramic coating. Any car that has a ceramic coating at this cost beads differently than just a wax. This is just a spray on wax - so refuse to pay the $899. Day after I bought the car had to have the valve stem in the right front tire replaced as the TPMS continued to send an alarm. The valve stem was broken (couldn’t even add air to the tire) which is what triggered the constant TPMS warning every time I started the car. They have great cars, and my sales Rep was great. Just be aware and cautious. UPDATE: This car was way overdue for an oil change when sold to me - and lo and behold! the drain plug was stripped. Another $100 to fix. Air filter was pitch black when replaced. This dealership only does cosmetics to sell a car - nothing of any substance. Just check all the BBB complaints that are unresolved More

Just had the worst possible experience with this company. Would never recommend them to nobody. They sold a car I had a deposit on without even letting me know in first place and kept my running my wife's Would never recommend them to nobody. They sold a car I had a deposit on without even letting me know in first place and kept my running my wife's credit even with the car sold to somebody else. More

Too many add-ons that made the price higher than internet price. Price on internet should be the actual price. price. Price on internet should be the actual price. More