Southwest Kia of Rockwall - Service Center

Service Department Inept Purchased a used 2011 Kia Sportage from this dealership. No issues there, went very smoothly and I was pleased. As part of the purchase I was promised Purchased a used 2011 Kia Sportage from this dealership. No issues there, went very smoothly and I was pleased. As part of the purchase I was promised new floor mats and an additional key fob since they only had one with the car. That's when the problem started. Got the floor mats quickly with no problem. However, the first time I took the car in for the key FOB I was told there was a problem with the new key FOB and they could not get it to program to the vehicle. They had to order a new one. Second time in they still could not get the new key FOB to program to the vehicle so then decided the problem was the BCM computer and they would order a replacement. Took car in last week for the third time and guess what? After five days they still have not been able to figure out what the problem is and still have not been able to program the second FOB. They keep telling me the problem has been elevated to Kia Corporate and that Kia engineers are looking into it. Doesn't say much for Kia Corporate or the engineers at Kia if no one can figure out how to program a simple key FOB. They have kept the vehicle for 6 days now and If not resolved today I'll simply have to pick up the vehicle and take it somewhere else where they know what they are doing and can get me the key FOB that Southwest Kia of Rockwall promised me. More

Worst service department ever I have been here several times with 2011 Sorrento which now has 88000 miles . Always get a runaround never get anything fixed . But they always are tr I have been here several times with 2011 Sorrento which now has 88000 miles . Always get a runaround never get anything fixed . But they always are trying to sell their over priced service. Been to other Kia dealers Cowboy Kia in Houston is great . Will never go to Rockwall Kia again. More

Worst Service EVER I scheduled maintenance online for 9:30 for factory recall and car making noise. LEESHA greets me and tells me it is idler pulley that needs service. I scheduled maintenance online for 9:30 for factory recall and car making noise. LEESHA greets me and tells me it is idler pulley that needs service. I tell her I can not wait a long time today. She tells me she will get technician right on it. I never heard from her again. John comes and introduces his self at 10:41 and tells me my car is next and will take 1.5hours and codes will be ran at same time. 12:31 John tells me they have just ran code and will be another 1 hr. I tell them I can not wait from the get go, and I have other appointments. I was told not there fault since they didn't schedule service. All of your employees need some customer service communication skills training. I called Kia Central Plano they had part replaced in less than 1.5 hours. Plus when I left Kia Rockwall my car was making a new noise that Plano had to fix as well. I will never step foot in your dealership again. I have referred at least 2 buyers to your dealership. We will all use Kia Central Plano from now on. More

I was so pleased with the customer service we recieved with Teresa Toombs last week when she was able to trade my 2013 kia soul for a 2013 optima and meet my financial needs.Teresa is an AWESOME SALES PER with Teresa Toombs last week when she was able to trade my 2013 kia soul for a 2013 optima and meet my financial needs.Teresa is an AWESOME SALES PERSON I will let all my friends who are looking tp purchase a car to go see Teresa before they make a final decision.Teresa is for sure an asset to Southwest Kia of Rockwall.Keep up the GREAT WORK you do . Your#1 in our book!!!! THANKS AGAIN THERESA+RAYMOND More