Southwest Kia of Rockwall - Service Center

Fantastic service from start to finish. Ashley the service rep was fantastic! Great communication, my car was finished ahead of schedule. Ashley the service rep was fantastic! Great communication, my car was finished ahead of schedule. More

Love going here, they’re always so nice! No pressure either! Customer service is great and the customer lounge is always clean. I feel very comfortable here. And to me that says a lot. No pressure either! Customer service is great and the customer lounge is always clean. I feel very comfortable here. And to me that says a lot. More

They are clean, prompt, and thorough! I’ve been coming here for years and I’m always pleased. I’ve been coming here for years and I’m always pleased. More

The service person was pleasant and professional. The waiting area was clean and comfortable. I would recommend this dealership to others. The waiting area was clean and comfortable. I would recommend this dealership to others. More

It was quick and easy to schedule. When we got there at 7:23 they were right on it. No pressure, they sent concerns that we were able to download and save. They were friendly. Will rec When we got there at 7:23 they were right on it. No pressure, they sent concerns that we were able to download and save. They were friendly. Will recommend and maybe even do business with them in the future. More

Consistently Excellent Service, all around, from the Service to the Sales Team. And the cost to service my car at the dealer is very price competitive. Highly Recommended! Service to the Sales Team. And the cost to service my car at the dealer is very price competitive. Highly Recommended! More

Outstanding Service department! Ashley was extremely helpful. She listened to what we wanted and needed. Ashley was extremely helpful. She listened to what we wanted and needed. More

The dealership and service department were both very busy yet the staff was organized, professional, friendly, and completed the work in a timely manner. The level of communication and attention to detail w yet the staff was organized, professional, friendly, and completed the work in a timely manner. The level of communication and attention to detail were very much appreciated. It was a pleasant and positive experience. More

Very friendly. Brock was helpful and made me aware of how long he estimated that they would be finished. I appreciate him very much for this. Brock was helpful and made me aware of how long he estimated that they would be finished. I appreciate him very much for this. More

If you’re looking for a dealer that’s incompetent and has no regard for you or your time, and will lie to you, then Southwest Kia of Rockwall is the dealer for you. I made an appointment about two weeks in a no regard for you or your time, and will lie to you, then Southwest Kia of Rockwall is the dealer for you. I made an appointment about two weeks in advance to have some factory recall modifications made to my Kia. On the day of my appointment, I drove about an hour and fifteen minutes to the dealer, spent over three hours in the waiting room, and then I was told that they didn’t have the parts to complete the recall modifications. Rather than just admit that they messed up, I was told that they couldn’t have had the necessary parts on hand because they first had to inspect my Kia to determine what parts were needed. This was a factory recall! They knew all along exactly what was needed. Okay, mistakes happen, but the lying really shows how they treat their customers. More