Southwest Kia Mesquite - Service Center

Faster Than Expected Time for my annual inspection. Showed up late on a Saturday morning, expecting a long line. Wasn't disappointed. After sitting down, I was pleasant Time for my annual inspection. Showed up late on a Saturday morning, expecting a long line. Wasn't disappointed. After sitting down, I was pleasantly surprised just a while later when the nice lady said they were finishing up. Took care of the paperwork and was back on the road home. Just wish my memory would let me remember the young lady's name! More

Oil change GI experienced Great service...i left my car and said id be back 5 hours later...they were fast and called me 30 minutes later to say it was done...it GI experienced Great service...i left my car and said id be back 5 hours later...they were fast and called me 30 minutes later to say it was done...it was cleaned on the outside and inside of car. I was very glad i didnt have to wait long. thank you. More

Felt like home! Each time I need to bring my Kia Soul in for service it's like the red carpet effect as if I am their best customer. And Heather Stallangs is the best Each time I need to bring my Kia Soul in for service it's like the red carpet effect as if I am their best customer. And Heather Stallangs is the best service writer out of all the others I've had and I hope she NEVER has a reason to leave. The reason I say it feels like home, cause growing up my dad owned his own full-service Gas stations and I was always playing around watching him work on cars and go out when a car pulled up and needed gas, raised their hoods to check the oil and then clean front/back windows. You guys in your own way still do that personal touch, from Heather to your concierge and till we get our cars back. My service writer, Heather Stallings More

Great service, Gary Wells is the best person to see for information and all of my service needs, he is always friendly and knowledgeable on all of my questions. Gary Wells is the best person to see for information and all of my service needs, he is always friendly and knowledgeable on all of my questions. More

Great service center !!!! Would not take my car anywhere else.I am always impressed as to how clean the shop and waiting room are and the friendly atmosphere. Would not take my car anywhere else.I am always impressed as to how clean the shop and waiting room are and the friendly atmosphere. More

The BEST Customer Service in the industry!!! I have been in the business of taking care of people for over 20 years and from the moment I called to see about having my car repaired (which was und I have been in the business of taking care of people for over 20 years and from the moment I called to see about having my car repaired (which was under factory warranty still after 71,000 miles and did not cost me a dime) to the day I picked it up, I could not have asked for any better customer service. Heather Stallings was my service advisor and she kept me updated about the work being performed through multiple phone calls and emails throughout the entire process. She was very professional, efficient and courteous from the very start and made the whole process of having my car repaired so simple. She made us feel like part of her family. The overall customer service from everyone I encountered throughout the repair process was outstanding!!. Everyone was so friendly and really seemed to enjoy taking care of people. Heather even arranged for me to have a complimentary car to drive at no cost while mine was being repaired. If I ever need anything else from Southwest KIA, I am calling Heather first because I know she will go above and beyond to make sure we are taken care of with whatever we need. KIA should be involved in customer service training seminars across the country to show other companies how it is done....RIGHT!! Thank you for keeping my family and I on the road!!! More

Car Service I was able to bring my car in and received service the same day which solved a problem that could have been a disaster if my tires had blow out while I was able to bring my car in and received service the same day which solved a problem that could have been a disaster if my tires had blow out while driving on the express way, Thank you KIA your employees was very nice gave good service More

Service Review My experience was great. I was told what was going to happen every step of the way. Carter Macey was helpful in all areas. Carter called me every day My experience was great. I was told what was going to happen every step of the way. Carter Macey was helpful in all areas. Carter called me every day to give me a update on my car, and for this I felt at ease. Debbie Dixson More

Solid, Consistent, Top Notch Service Gary Wells is the man! He emulates all the desired qualities in a service manager--prompt, efficient, competent and transparent. Greeted me and awar Gary Wells is the man! He emulates all the desired qualities in a service manager--prompt, efficient, competent and transparent. Greeted me and aware of my needs as soon as I arrived. Provided me updates of the progress as we relaxed in the clean, stocked (snack & beverage) waiting area. My wife and parents were very impressed with the overall experience, it was their first time to accompany me. Gary is the reason I continue to return for service and SW KIA extends the same courtesy, which is why I keep coming back and recommend them. More

Great customer service Gary greeted me as soon as I pulled into the bay. He already had my info and what needed to be done. He said If I waited, there was coffee and maybe Gary greeted me as soon as I pulled into the bay. He already had my info and what needed to be done. He said If I waited, there was coffee and maybe even a donut. lol I had already made arrangements for a coworker to pick me up. When I came back and picked up car, he gave me a list of things that were done, and went over each one with me. Told me what needed to be done next time, so, I would be prepared for the next visit. I would and have told everyone I know to go there to get a car, that the service dept is very good. thank you so much More