Southwest Kia Mesquite - Service Center

Great job.. Craig... completed well within time estimate ... everyone courteous.. waiting area comfortable and clean ... everyone courteous.. waiting area comfortable and clean More

This dealership once would have received 5* but on my last visit 1/26/22 for 25,000 miles service with tire rotation, when I noticed 1/27/22, the tires had not been rotated. I was thinking about changing last visit 1/26/22 for 25,000 miles service with tire rotation, when I noticed 1/27/22, the tires had not been rotated. I was thinking about changing dealers for services but will try once more and one more thing, I referred my daughter for a new vehicle which she purchased a vehicle, but I found out 1/26/22 that the referral initiative had been discontinued and no one from the dealership bothered to inform customers, that's sad. If the "new dealership owner" continue with this type of service, they may be losing a lot of potential business. I'm now wondering "if" a balance I have of a prior referral will be honored? I hope my honesty will qualify me for the gift. More

I had an appointment to get tire replaced, was actually very disappointed in the time it would take just to get a a new tire it was suggested that I buy the tire and go somewhere where else to have it repl very disappointed in the time it would take just to get a a new tire it was suggested that I buy the tire and go somewhere where else to have it replaced I definitely didn’t want to do that had to get back to work, wasn’t happy hearing that, then it was explained they were short of mechanic’s this is why the wait was so long, I really felt this should have explained in more detail, at the end of the day I was satisfied and very pleased that I got a new tire with all this shortage of help it should be explained up front. The service agent was very helpful in the long run. More

Heather is an excellent representative. Very helpful, professional and a cheerful person. I am glad to work with her. professional and a cheerful person. I am glad to work with her. More

I went in at 7:15 in the morning and I was out by 8 the service was excellent with excellent friendly technician service was excellent with excellent friendly technician More

My experience with Kia Was a good one my service advisor Heather take care of everything I needed and then some. The waiting room was clean and comfortable. Heather take care of everything I needed and then some. The waiting room was clean and comfortable. More

Ashley got me in and taken care of in a very timely manner. Waiting area was nice, and they made sure to kept me updated. manner. Waiting area was nice, and they made sure to kept me updated. More

Southwest Kia service center is alway fast and has friendly service. Wish the car wash was operational at some point. friendly service. Wish the car wash was operational at some point. More

I trust Kia for services because I own one. My previous visits have been stellar; this last one gives me pause. I presented The Essential package coupon. My motor skills are challenged this time, and I wal visits have been stellar; this last one gives me pause. I presented The Essential package coupon. My motor skills are challenged this time, and I walk with a cane. I waited for my service. A nice assistance came to me and said my car was ready, and the recall had been taken care of. I told her I was there for oil change, etc services. I waited more. She returned at a reasonable amount of time to let me know my car was now ready. We went to her office to settle payment. She said it was $58 and change. I told her about the coupon for $34.50. She said they did the full package. I said okay, I will pay it. I signed the receipt, and she gave me change. We went out to the car only it was not my car. I told her my car was black, this is not my car. She left to go check. I did not see her again. I waited some more, and still no car. I finally went outside to see if my car would show up. After a while, a mechanic park my car in line. I looked for the young lady. I was very stressed with pain walking with my cane looking. I got in my car and left. I paid for services unknown. I do not have an itemized receipt. I would like to have one for my records. I know service to my car is good. But the young lady was given the wrong information to present to her customer, me. She was surprised, miffed and concerned about the mix up. I will follow up for a copy of the services I DID pay for. I still trust Kia to service my car, but I will visit Kia Rockwall next time. More

A great experience as always, very kind at all times! I will recommend this location a 100%. will recommend this location a 100%. More