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739 Reviews of Southwest Kia Mesquite - Service Center
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September 01, 2021
Thank you you’ve made this experience very good and my car was cleaned and now it looks brand new. The time that it took was average did not have to wait in my car. car was cleaned and now it looks brand new. The time that it took was average did not have to wait in my car. More
by GILESRHONDA1965
Verified CustomerEmployees Worked With
Tim Free, Lynell Richardson, Heather Stallings, Antonio Ayala
August 31, 2021
Everything was easy. It didn't take too long. Everything was explained in an easy manner. I would definitely be back in to have my car serviced. was explained in an easy manner. I would definitely be back in to have my car serviced. More
by KOURTP
Employees Worked With
Heather Stallings
August 31, 2021
Very disappointed in the actual customer service. I was outside sitting next to a guy with his dog and they were offered water several times and not me. The dog got at least two bottles of water. I work in outside sitting next to a guy with his dog and they were offered water several times and not me. The dog got at least two bottles of water. I work in customer service and I was really disappointed. More
by MissWalker
Employees Worked With
Heather Stallings
August 30, 2021
Dealership had my car for a week and still didn't fix one of the items on the list. I had to make a 2nd trip because both of my fobs were not synced. Tired of making unneeded trips because things don't get t of the items on the list. I had to make a 2nd trip because both of my fobs were not synced. Tired of making unneeded trips because things don't get taken care of the first time. More
by LIZA.MCGRAW
Employees Worked With
Craig; didn't interact with Heather this chat, Heather Stallings
August 30, 2021
Came in only for a recall. Took a few calls and a couple of visits to make sure the parts were in stock. Never received a call back to let me know they were in. Southwest Kia in Rockwall where I actually li of visits to make sure the parts were in stock. Never received a call back to let me know they were in. Southwest Kia in Rockwall where I actually live refused to make an appointment for this recall repair so I drove to Mesquite 3 times to get this done. Communication goes a long way, especially when you get a notice that this defect can cause your vehicle to catch on fire! I’ve always had great service at the Mesquite location and I understand times are a little difficult but all it takes is a quick phone call or text for updates. More
by Mahvn
Employees Worked With
Someone in the parts department and service. Not helpful! , Heather Stallings
August 27, 2021
Nick was very attentive, informative, and professional. He explained that the dealership was under new ownership and guidelines but managed to make everything seem routine. He made me feel confident that He explained that the dealership was under new ownership and guidelines but managed to make everything seem routine. He made me feel confident that my vehicle was being taken care of. More
by WILLIAM.STEWART8
Employees Worked With
Heather Stallings
August 27, 2021
Received excellent service was treated very respectfully They addressed my problem and came up with a plan to repair. Very pleased with how I was treated. They addressed my problem and came up with a plan to repair. Very pleased with how I was treated. More
by Oneder1st
Employees Worked With
Heather Stallings
August 26, 2021
I was welcomed quickly and the work was done correctly the first time. Heather always is wonderful to work with. She makes sure I am treated in a wonderful and professional manner. the first time. Heather always is wonderful to work with. She makes sure I am treated in a wonderful and professional manner. More
by AGGIEANN86
Employees Worked With
Heather Stallings
August 26, 2021
Great customer service. I had a few questions about my tires and Heather was very helpful and took her time explaining to me what I needed to know. tires and Heather was very helpful and took her time explaining to me what I needed to know. More
by TBELANGER07
Employees Worked With
Heather Stallings
