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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.4
732 Reviews
Call Service Center (469) 440-9006

732 Reviews of Southwest Kia Mesquite - Service Center

Sort by
October 09, 2023

Do not use Southwest Kia poor customer service I had an appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 More

by jharbourj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Stallings
Report | Print
Oct 11, 2023 -

Southwest Kia - Mesquite responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Clint Givens - Service Manager - Clintgivens@lithia.com

Oct 11, 2023 -

jharbourj responded

Thank you I will contact you tomorrow if only you are willing to look at my car and speak to me and fix my car as I requested after waiting two weeks for my appointment

February 20, 2023

Great experience because of Cheyenne in the service department. She was professional, friendly, and kind with her interactions with me. More

by Keithagnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyenne
Report | Print
Feb 21, 2023 -

Southwest Kia - Mesquite responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again here at Southwest Kia Mesquite!

February 24, 2022

Service is always quick and proficient. I've been coming here for over 3 years now and have never had an issue. More

by CAMILLE1690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Milan, Heather Stallings
Report | Print
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Thanks so much for always choosing Southwest Kia Mesquite, Camille! We appreciate your patronage and look forward to serving you well into the future!

February 21, 2022

Great and friendly service. Garrett was very helpful and went above and beyond to make sure I was satisfied. Donovan, and Corey in parts were also very friendly and helpful. More

by MHARRIS124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Lilly, Corey, Donovan, Lynell Richardson, Heather Stallings
Report | Print
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Hello, we appreciate your kind words and the five stars! Garrett, Donovan, Corey and the rest of the team were delighted to hear your kind words. We hope to see you again soon at Southwest Kia Mesquite!

February 21, 2022

Good. Good Good Good Good Good Good Good Good Good Good Good Good Good Good More

by AJMANNING1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Thanks for the five stars! We much appreciate it!

February 14, 2022

So far each time I’ve been there the service has been okay, friendly personnel More

by MOSLEYYSHAYY55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keenan Mcfarland
Report | Print
Mar 01, 2022 -

Southwest Kia - Mesquite responded

We appreciate you choosing Southwest Kia Mesquite for your vehicle needs and hope to see you again soon!

February 14, 2022

They were amazing and very polite when I was having problems with my car. The service was excellent as well. More

by naujac2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Thanks so much for the five stars and kind words!

February 10, 2022

Prince was my rep and he took really good care of me and I really appreciate it Service More

by Timmothy1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Thanks for choosing Southwest Kia Mesquite, Timmothy! We hope to see you again soon!

February 08, 2022

Nice customer service, would be a hole lot better if my car was washed when it was time for me to pickup my car when it was ready. More

by davidpaddock4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley service department , Heather Stallings
Report | Print
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Thanks for the valuable feedback, David!

Mar 01, 2022 -

davidpaddock4 responded

I thought that everything went well during my car repair was being done.

February 08, 2022

Garrett Lilly was super helpful thank you so much for the great service will visit you soon. More

by Junaid Altaqi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Lilly
Report | Print
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Hello Junaid, we appreciate the kind words and. hope to see you again soon at Southwest Kia Mesquite!

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