Southwest Kia Mesquite - Service Center

This is fantastic dealership. They give great business every time I go there. I will continue to do business with them for a long time. They are kind and courteous. They give great business every time I go there. I will continue to do business with them for a long time. They are kind and courteous. More

Great communication between my advisor and myself. Will definitely be going back and keeping Myra as our advisor. Will definitely be going back and keeping Myra as our advisor. More

Everyone Is so kind and helpful. Each time I have been in they have answered all my questions and finish in timely manner. Each time I have been in they have answered all my questions and finish in timely manner. More

Service was Good to Go, was there when the electricity went off and had to wait an extra day went off and had to wait an extra day More

I bought a brand new 2024 Kia forte back in August and they set up 2 services without my knowledge. When I finally called to schedule my first free oil change I made the appointment for 3 pm got there aro they set up 2 services without my knowledge. When I finally called to schedule my first free oil change I made the appointment for 3 pm got there around 2:15 I know I was early I took this into account however my car didn’t get pulled to a technician until 4 pm got no update nothing just left me sitting in this dingy xxx room that smelled like S?!& because they allowed a women to bring her puppy in here and wait for her car to be serviced so the dog was peeing and pooping everywhere so highly annoyed with that. Then when I go talk to the office manager she’s just like well what do you want me to do just cause you have an appointment time doesn’t mean that’s when your car is going to get seen?! Like what do you mean ma”am that’s exactly what a freaking appointment time means!!! Then I am assuming her boss was absolutely no help he was just like I have 1 lady out sick and another office staff out like how the heck is that my problem? And how is that your machines problems ? That doesn’t do anything to my wait time … then the lady is like it’s not going to be done by the time you need to leave because I need to go get my kids this is absolutely the worst service center I have been to ever since Kayla retired this place has gone to xxxx ! More

DO NOT DO BUSINESS WITH SOUTHEAST KIA IN MESQUITE! Not only do they not honor the recalls, answer their phones or their computers are always down! My daughter’s car was sitting to be fixed for a week Not only do they not honor the recalls, answer their phones or their computers are always down! My daughter’s car was sitting to be fixed for a week with no update. We finally decided to go in person and of course they couldn’t find her car because it wasn’t even in the system. Then we’re told they’re two weeks behind! My daughter is in college without her car!!!! I have called and keep getting voicemail with no call backs or transferred to another person who transfers again and again! More

I would like to thank the crew at Southwest Kia Mesquite for getting me safely back on the road. I had trouble getting someone to listen to my issues at first, but after getting through to Service Manager L for getting me safely back on the road. I had trouble getting someone to listen to my issues at first, but after getting through to Service Manager Larry Johnson he took action immediately to find the problem. Shop Forman Brett took it from there, got the work completed, washed, and back to me as soon as possible. The entire service drive is great. Heather, Adrian, all of them are helpful and considerate of your schedule and time frames. I’ve been a customer here at this location for 15 years and I have to say with this new management and leadership it is the most seamless process that I have experienced in a very long time. Thank you Southwest Kia Mesquite! Great job. More

I received horrible customer service, was given attitude as soon as I spoke to someone. The service advisor didn't believe that I was having problems starting my car because it "started right up" for him. as soon as I spoke to someone. The service advisor didn't believe that I was having problems starting my car because it "started right up" for him. Told me it would be a 2 weeks to just diagnose the problem and made a bunch of excuses about why a loaner wouldn't be available but would told me there's a hertz around the corner. We ended up picking the car back up to take it to another dealership. When we got home we noticed my car charger was missing. I called and was sent to voicemail so I left a message with the service manager and no one called me back. HORRIBLE CUSTOMER SERVICE to a once loyal customer. I won't be back. Took it to Rockwall and it was fixed same day with a new battery. That's all I needed and Mesquite couldn't even help with that simple repair. More