Southwest Kia - Mesquite

KIA K5 ISSUES! !! I bought a certified pre owned 2021 K5 a year ago and the A/C has gone out twice already. I took it into Kia and of course the gold extended warra !! I bought a certified pre owned 2021 K5 a year ago and the A/C has gone out twice already. I took it into Kia and of course the gold extended warranty doesn’t cover the melting in the fuse box. They quoted me $5,000 to fix it for something that I did not do! Kia actually knows about this issue in the K5s, but has not issued a recall. Mind you it could potentially catch fire, which sounds like a possible lawsuit coming. I am in the military, currently serving our country and have been going back and forth with @southwestkiamesquite FOR A WEEK AND A HALF because their manager told me I could upgrade the warranty to platinum and even quoted me prices to do so. It’s also the SUMMER TIME and hot. They always say they are going to “call back” (but never do) and yet I first complained July 15 and it’s now July 24 and I have no movement on this issue. Two different warranty reps said that I could upgrade my warranty even though the car was being looked at, and I specifically asked if they could if a claim had been put in; THEY SAID YES! I have been patient long enough. I cannot afford to replace the engine harness/fuse box nor should I have to since it’s a KIA K5 ISSUE! Other K5 owners check in please because the reviews I have seen online are saying they have the same issue and some have caught fire. This is ridiculous! More

Great location in Mesquite. It’s a little hard getting to due to the construction but besides that they have a very large selection of Kia vehicles to choose from. My salesma It’s a little hard getting to due to the construction but besides that they have a very large selection of Kia vehicles to choose from. My salesman was Jerry Tonubbee (214-537-9618). He was great start to finish. He answered all of my questions and he if he wasn’t sure he got right back with me on it. I got the Kia Sorento SX Prestige and it has everything that I want on the car. Jerry went over the car with me to make sure that I understood what o was working with and the experience overall was fantastic. I would highly recommend this location More

I would like to thank the crew at Southwest Kia Mesquite for getting me safely back on the road. I had trouble getting someone to listen to my issues at first, but after getting through to Service Manager L for getting me safely back on the road. I had trouble getting someone to listen to my issues at first, but after getting through to Service Manager Larry Johnson he took action immediately to find the problem. Shop Forman Brett took it from there, got the work completed, washed, and back to me as soon as possible. The entire service drive is great. Heather, Adrian, all of them are helpful and considerate of your schedule and time frames. I’ve been a customer here at this location for 15 years and I have to say with this new management and leadership it is the most seamless process that I have experienced in a very long time. Thank you Southwest Kia Mesquite! Great job. More

I received horrible customer service, was given attitude as soon as I spoke to someone. The service advisor didn't believe that I was having problems starting my car because it "started right up" for him. as soon as I spoke to someone. The service advisor didn't believe that I was having problems starting my car because it "started right up" for him. Told me it would be a 2 weeks to just diagnose the problem and made a bunch of excuses about why a loaner wouldn't be available but would told me there's a hertz around the corner. We ended up picking the car back up to take it to another dealership. When we got home we noticed my car charger was missing. I called and was sent to voicemail so I left a message with the service manager and no one called me back. HORRIBLE CUSTOMER SERVICE to a once loyal customer. I won't be back. Took it to Rockwall and it was fixed same day with a new battery. That's all I needed and Mesquite couldn't even help with that simple repair. More

It seems that it is almost impossible to get warranty service in the Service Department. I came in with an appointment that took over 2 weeks to get. It was for an oil change, recall fix and a malfunc service in the Service Department. I came in with an appointment that took over 2 weeks to get. It was for an oil change, recall fix and a malfunctioning wing mirror folding motor to be covered under the warranty. The oil change and the recall part - no problem. The repair on the mirror wasn't done. I was told the car would have to get in line to be looked at and that could take days. The service writer told me the vehicle would have to be left for TEN DAYS. Not brought back in 10 days, LEFT THERE. This was unacceptable and I left. This service department used to really good. But the dealership was apparently sold and the great service writer I dealt with has disappeared and gone somewhere else. This service department is not acceptable for Kia warranty work. It's not aa great incentive to buy another vehicle from them. More

I had a horrible experience with the service department. I made an appointment to take my vehicle in. When i got there the service advisor said they couldn't look at it that day. I ask why mak department. I made an appointment to take my vehicle in. When i got there the service advisor said they couldn't look at it that day. I ask why make an appointment if your not going to look at the vehicle. I took my 2019 kia sorento there due to an oil leak. The service advisor said it would be at least a week before they could even look at it and it would be a month if I hadn't made an appointment. together my vehicle was there 3 weeks. When I took my vehicle in I inquired about a loner car, I was told they don't do that. The service advisor I was working with left the company, I was told he retired. When I was assigned another service advisor, he had only been on the job 1 day. When I explained my situation to him, he said he thought they did have loner cars, apparently they didn't have any the day I was there. I called this dealership so many times during the 3 weeks my vehicle was there. One phone call I pressed 0 for the operator, a young man answered, I ask him who the general manager was and he hung up on me. Once I found out the name of the general manager, I left 2 voice mail messages for a call back, never received a call back. I left several messages for the service manager to call me and he has never returned my call. I received a text asking how was my experience on the service of my vehicle and to contact a Joseph Gonzales if I had any questions. So I called Mr. Gonzales, long story short Mr Gonzales gave me his cell number. I left several messages for Mr. Gonzales and he finally text me to let me know he no longer worked there. I submitted my receipt for the rental car I had to get for 3 weeks to the 2nd service advisor for reimbursement. It seems that the left hand doesn't know what the right hand is doing. Very poor communication and leadership. I hope I never have to deal with this dealership again. Poor customer service. More

Thank you Jerry Tonubbee, We are on our 5th kia and very pleased. Thank you. very pleased. Thank you. More

Do not use Southwest Kia poor customer service I had an appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 More

Not Transparent about pricing. Prices online do not reflect their "Market adjustment". Marked up vehicle price by almost 10K. Ridiculous. Also did not try to answer what came with Prices online do not reflect their "Market adjustment". Marked up vehicle price by almost 10K. Ridiculous. Also did not try to answer what came with customer value package. They are robbing people blind here. It's a Kia for goodness sake, not a luxury vehicle. How dare they. Would never do business with these people. I'm not that desperate. More

Run away from this shady dealership! As everyone knows the stress and time you spend going through when you are buying a vehicle, this dealership will only make it worse. From start to As everyone knows the stress and time you spend going through when you are buying a vehicle, this dealership will only make it worse. From start to finish they are going to try to squeeze every penny out of you. I dealt with Jerry Tonubbee, and manager Steven Martin. They provided me 3 different out the door prices. The first after speaking with them several times. Then a few weeks later, they sent a new price quote for over $3,500 more. When I asked about the price change, Jerry did not believe me and was confrontational when I asked. I forwarded him the email, sent from his email, and he said he would look into it. They were trying to charge me more for the same vehicle, then said he thinks his manager sent me the wrong email. He then had the used car manager contact me, Steven. He then quoted me a different price than originally sent, and what was sent the 2nd time. I now have 3 different prices. When asked what was changed, and what price is the right one, he said they will go by what was first sent. I asked for an itemized price quote, and he then interrupted me and got loud and rude, and said they can’t and won’t send me any itemized price quote. If they aren’t going to send me what is being charged, why would I agree on a price? They both we rude, continually interrupting me, condescending, and was unwilling to talk as adults, and listen. Had I not had documented proof of a lower price from them, they would have tried to raise the price and charge me more for the same vehicle they quoted cheaper. They won’t show you won’t they are charging, and and unprofessional. When you’re spending thousands of dollars on something, you want professionalism. You don’t want your time spent. This dealership will waste your time, and try to take advantage of customers. Please stay away from them, and share your experiences as it’ll help future customers. More