Southwest Kia: Dallas - Service Center

Friendly and helpful customer service. They keep me informed of the status of my vehicle and I have been very pleased with the overall service. informed of the status of my vehicle and I have been very pleased with the overall service. More

Professional, respectful and reliable service has been my experience in the 20 years that I've been visiting SW KIA. The service department; in particular the technicians, are efficient and effective. They a experience in the 20 years that I've been visiting SW KIA. The service department; in particular the technicians, are efficient and effective. They are the grunts who, without glory, are working in 100+ temperatures in the summer and freezing cold in winter months. Over the years they have kept all three of my Sorento models running well, 2002, 2006 & my present 2017 AWD 4cyl. Turbo. The 2006 still runs well and has over 350K mi. Thanks to SW KIA and the KIA corporate for providing a reliable and durable vehicle. My only suggestion is that the Carnival model should be available with an 8 cyl. engine. More

I had my car in for difference thing on one of the it took 2 days because the order the wrong part. To make up for this they said I could get a free tune up this never happen. The person name was Alex An took 2 days because the order the wrong part. To make up for this they said I could get a free tune up this never happen. The person name was Alex Anderson, he never call me for this service. I came in and paid for it myself. Don' t promise something that you are not going to do. More

Great customer service and worked with me super fast! The best service I get best service I get More

Thanks to all staff that helped us with recall service in our Kia Sportage. Jacob diligently worked to complete necessary tasks getting done. Thank again. Miss Trecia Morris our Kia Sportage. Jacob diligently worked to complete necessary tasks getting done. Thank again. Miss Trecia Morris More

The absolute worst service department I have ever dealt with. I wouldn’t recommend buying a Kia and definitely wouldn’t bring it here for any type of service. I’ve brought my car here five times on 3 month with. I wouldn’t recommend buying a Kia and definitely wouldn’t bring it here for any type of service. I’ve brought my car here five times on 3 months for the same issue, a recall. Each time I was told that a test needed fo ran and to drive the car an additional 1000 miles to perform it. On the fifth visit I was instructed that the issue was no longer the engine recall. But I know needed a 2300.00 Cadillac converter. Followed up with a outside mechanic whom confirmed that he worked for Kia and they are a scam. They try to make the customer continue to drive car until it is past the warranty and they don’t have to fix the recalls and issues. AVOID AVOID AVOID. Larry Johnson is a smiling face that didn’t want to really assist me after my father called them out on there unsavory business. If I could give them a negative 20 I would. Save yourself a headache. More

Their service department is great, they always greet me when I drive in for service and always keep me updated on the status of my vehicle. when I drive in for service and always keep me updated on the status of my vehicle. More

Customer service was awesome! I did not receive a call when my car was ready to be picked up. when my car was ready to be picked up. More

Receptive and responsive to my car's needed repairs and to my personal needs throughout the repair process (comfortable waiting area, chargers for electronics, snacks and water) and shuttle to and from hom to my personal needs throughout the repair process (comfortable waiting area, chargers for electronics, snacks and water) and shuttle to and from home. More

Jorge was very helpful, attentive and professional during my visit. my visit. More