Southwest Kia: Dallas - Service Center

I originally went in cause my mom had to do an oil change on her vehicle, we were just browsing looking for a car for a later date and next thing I know, I'm walking out of there with a new car.. the staff w on her vehicle, we were just browsing looking for a car for a later date and next thing I know, I'm walking out of there with a new car.. the staff was very nice and helpful. Enjoyed my experience with them. Looking forward to staying with them for a long time More

I purchased a new Kia K4 a week or so ago I had some minor scuff marks on the rear hood and I returned the car last Thursday to have that repaired. The person I dealt with was Kevin Baker because my cel minor scuff marks on the rear hood and I returned the car last Thursday to have that repaired. The person I dealt with was Kevin Baker because my cells representative Christian Alexander never returned my calls. On Tuesday I had not heard from the dealership so I called and went through several people who could not even find my car and finally ended up speaking with Gage he said he would check into the matter and get back with me within a couple of minutes 2 hours later I had not heard from Gage and drove to the dealership myself only to find that the car had been ready since last Thursday evening and no one called me during that time. I finally spoke to Constantine who got to the bottom of the matter and helped me and was very courteous and very apologetic. I have absolutely no confidence in the dealership from sales to service although Constantine did resolve my issue very reluctant to ever go back to the dealership for service More

My last visit was pretty quick. Very close to estimated time. Need more free cookies!! Very close to estimated time. Need more free cookies!! More

The Whole Staff is totally awesome and very engaged in ensuring Customers are satisfied and taken care of. ensuring Customers are satisfied and taken care of. More

They were excellent with their service , and fix my car in a timely manner, I really appreciated their prompt and great service in a timely manner, I really appreciated their prompt and great service More

I am very pleased with the work they do they stand behind a word, and they get you out of there and get you back in your vehicle in a matter of no time. a word, and they get you out of there and get you back in your vehicle in a matter of no time. More

Southwest Kia of Dallas has taken care of all needs since we moved here a year and a half ago. The service department has been excellent every time I visit for the oil changes as well as this past week when we moved here a year and a half ago. The service department has been excellent every time I visit for the oil changes as well as this past week when my check engine light came on. Ause, the server advisor had my Niro Hybrid diagnosed and found the issue as well as some other items that he recommended get done. Explained what was covered under the warranty and was not covered by the warranty. He kept me updated throughout the process and I had my car back 2 days after it was dropped off just like he promised me. A++ More

One of the best or the best service I have had since owning Kia's. owning Kia's. More

Love the Kia dealership. nice and friendly staff. Don't mind waiting. Nice and clean 👌 nice and friendly staff. Don't mind waiting. Nice and clean 👌 More

I was met at my car by the service advisor. She answered my questions and showed me where to wait. She checked on me and notified me on the progress of my car. It was a good experience. She answered my questions and showed me where to wait. She checked on me and notified me on the progress of my car. It was a good experience. More