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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
634 Reviews

634 Reviews of Southwest Kia: Dallas - Service Center

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May 12, 2025

Very professional and helpful in all my needs always has a smile on his face ready to help! More

by Brittany
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson Massonburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Malagon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Southwest Kia - Dallas responded

Thank you, Brittany, for the 5-star review! We're thrilled to hear that our team at Southwest Kia was professional, helpful, and always ready to assist with a smile. We appreciate your feedback and look forward to serving you again!

May 05, 2025

This was my 1st time @ this dealership for service. I was glad I did. The customer service was perfect. I came for an Oil change and was given other options for my 22Soul. They recommend me some great More

by mayrieallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Southwest Kia - Dallas responded

Mayrieallen, we're delighted to hear that your first service visit at Southwest Kia was a positive one! Our team is always here to provide great options and advice for your Soul. Thanks for choosing us!

May 05, 2025

I am always satisfied with the service provided to my vehicle and all staff are friendly. More

by Adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desaraie Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Malagon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Southwest Kia - Dallas responded

Thank you, Adriana! We're happy to hear you're always satisfied with the service at Southwest Kia. Our team appreciates your continued trust and looks forward to seeing you next time.

May 02, 2025

Great job. help me with coupon for oil change.i like this dealership.help me save money. More

by Sallyking9797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ause Al-Barghuthi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Southwest Kia - Dallas responded

Thank you, Sally! We're so glad to hear that our team was able to help you with a coupon and make your oil change more affordable. We appreciate your kind words and are always here to help you save!

April 29, 2025

I originally went in cause my mom had to do an oil change on her vehicle, we were just browsing looking for a car for a later date and next thing I know, I'm walking out of there with a new car.. the staff w More

by campae11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talal Dia and Ash
Apr 29, 2025 -

Southwest Kia - Dallas responded

We're delighted to hear that your visit turned into a successful car purchase at Southwest Kia! Our team is thrilled you enjoyed the experience, and we look forward to serving you for many years ahead. Enjoy your new ride!

April 23, 2025

I purchased a new Kia K4 a week or so ago I had some minor scuff marks on the rear hood and I returned the car last Thursday to have that repaired. The person I dealt with was Kevin Baker because my cel More

by augustone1975
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Constantine Boury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gage McAfee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Southwest Kia - Dallas responded

Thank you for sharing your experience. I’m sorry to hear about the lack of communication you encountered throughout the process. That’s not the standard we aim for, and I understand how frustrating it must have been. I’m glad Constantine was able to assist and get everything sorted in the end. We’ll make sure your feedback is shared with our team as we work to improve. Sincerely, Jeffrey Thorpe Service Manager jeffreythorpe@southwestkia.com

April 16, 2025

My last visit was pretty quick. Very close to estimated time. Need more free cookies!! More

by Darlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name of service employee.
Apr 17, 2025 -

Southwest Kia - Dallas responded

Thank you for the 5-star review, Darlene! We're happy to hear your visit was quick and on time—now about those cookies... we'll see what we can do! 🍪😄 Looking forward to seeing you again at Southwest Kia!

April 12, 2025

The Whole Staff is totally awesome and very engaged in ensuring Customers are satisfied and taken care of. More

by Kia K51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson Massonburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ause
Apr 14, 2025 -

Southwest Kia - Dallas responded

We're delighted to hear that our team at Southwest Kia made your experience a positive one! Thank you for the kind words and support. We look forward to serving you again in the future!

April 11, 2025

They were excellent with their service , and fix my car in a timely manner, I really appreciated their prompt and great service More

by Lyonsmary49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mouse
Apr 14, 2025 -

Southwest Kia - Dallas responded

We're delighted to hear that you appreciated the prompt service from our team at Southwest Kia. Thank you for sharing your experience with us!

April 01, 2025

I am very pleased with the work they do they stand behind a word, and they get you out of there and get you back in your vehicle in a matter of no time. More

by Bmcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desirae
Apr 02, 2025 -

Southwest Kia - Dallas responded

We're delighted to hear that you had a speedy and satisfying experience with us at Southwest Kia. Thank you for your kind words, and we look forward to serving you again in the future!

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