Southwest Kia - Dallas

Excellent customer service They helped with anything that I needed and answered any questions that i had. They showed us about 5 cars or so and made sure I got the one I wanted. They helped with anything that I needed and answered any questions that i had. They showed us about 5 cars or so and made sure I got the one I wanted. More

Outstanding The reason I gave theses ratings is because of the customer service that was rendered. The salesman was also very informative and understanding . At t The reason I gave theses ratings is because of the customer service that was rendered. The salesman was also very informative and understanding . At the end of the day we were happy customers. More

"Mommy Over Money" On Monday, I scheduled my routine maintenance service for Wednesday. The customer service rep informed me about the shuttle service Kia offered. I sch On Monday, I scheduled my routine maintenance service for Wednesday. The customer service rep informed me about the shuttle service Kia offered. I scheduled a 1:00 pm pick-up in time enough to pick my kids up by 2:00pm. Wednesday (6 am) I dropped my car off and at 9am, I spoke with service rep to go over pricing and services. During the 9am phone call, I reiterated the importance of my 1pm pick up so that I can get my children by 2pm. I waited outside in 90+ degree whether for an hour, and made a minimum of 5 phone calls to Kia for updates on being picked up and then had to take an Uber to pick up my children. Ryan was very inconsiderate and the safety of my children clearly was not his concern. When I asked to speak to his boss he told me the boss was not in today (how convenient for him). The service rep who I had been working with had to get in his personal car to come grab me and my children to take me to pick up and pay for services to my car. I assumed I would at least be given a huge discount on services, or at least offer to reimburse me for the Uber I had to pay for because of their mistake.... NOT! I have been with Kia since 2003... I am a loyal customer and this level of treatment was unsatisfactory and disappointing. More

This is my 3rd vehicle from Southwest Kia! I have been a Southwest Kia customer for many years. I love the new layout of the dealership. My sales person always makes me feel that I am importan I have been a Southwest Kia customer for many years. I love the new layout of the dealership. My sales person always makes me feel that I am important. Of course, the length of time it took to work a deal was longer than I anticipated but it was well worth every minute spent. More

First Time Buyer I was a first time buyer and the process was incredibly smooth and light. The atmosphere was pleasant and affable, as was the dealer. There wasn't too I was a first time buyer and the process was incredibly smooth and light. The atmosphere was pleasant and affable, as was the dealer. There wasn't too much pressure on my plate and the dealer seemed to care about what was best for me and not simply just making a sell. I took someone with much experience along with me for backup and even they agreed, at the end of it all, it was a very pleasing experience. Great and caring people here. Definitely willing to recommend to anyone. Thanks again, Southwest Kia! More

So far everything has been great. After I determine if there is a problem with the car I will be able to review the service department. I have not dealt with yet. Everything and eve After I determine if there is a problem with the car I will be able to review the service department. I have not dealt with yet. Everything and everyone that helped us was great. This is the second time I bought a car from your dealership. So I am hoping the service center is good also. My Spectra never had to go back for any reason. Never had anything replaced until after 142000 miles... so if this one is half that good I will be happy; More

Easy Fast and helpful My mother told me she found the process a lot faster than most dealerships and she would probably go through it again, and she plans on buying a vehic My mother told me she found the process a lot faster than most dealerships and she would probably go through it again, and she plans on buying a vehicle from yall soon. More

Wonderful costumer service, easy trade in process. Jonathan and Wil made my car trade in deal go very smooth. They explained everything I needed to know clearly and just made me feel very comfortable w Jonathan and Wil made my car trade in deal go very smooth. They explained everything I needed to know clearly and just made me feel very comfortable with my purchase. I will definitely recommend to family and friends. More

Fun and eazy I was treated very well and the staff was friendly. I got the care I wanted and was very happy with how everything was handled from beginning to end. I was treated very well and the staff was friendly. I got the care I wanted and was very happy with how everything was handled from beginning to end. More

Enjoyable car buying experience Very patient and friendly service. Discussed many options and had the car ready to look at when we got there. Thank you guys, so much Very patient and friendly service. Discussed many options and had the car ready to look at when we got there. Thank you guys, so much More