Southwest Kia - Dallas

Our family visit was to test drive a Soul. Poor Erica....we drove almost every color there is of the Soul. Erica was a great fit for our family. After about the second test drive my son and I fel Erica....we drove almost every color there is of the Soul. Erica was a great fit for our family. After about the second test drive my son and I felt like we had known her our whole life....she is such a joy! Of course we decided on one and Erica is very knowledgeable on the product and the demo was very informative. Great experience! This was our son's first exposure to the process of purchasing a vehicle....I hope that every new car experience in his future includes an "Erica". Thanks Erica!!! The Tackett Family More

Everyone was very friendly and helpful. I came to the dealership looking for a Sorento, and Erica was very professional and knowledgable. I found the dealership and subsequently the service shop (for rou dealership looking for a Sorento, and Erica was very professional and knowledgable. I found the dealership and subsequently the service shop (for routine maintenance) to be well run and very customer service oriented. Thanks for all the help, I will be back! More

I am a new car owner and Southwest Kia made me feel that way from start to finish. Everyone was nice and showed much interest in what I was looking for and helped me find it right away and drove out with my way from start to finish. Everyone was nice and showed much interest in what I was looking for and helped me find it right away and drove out with my new Kia Forte the same day (which rarely ever happens). The facility was clean and neat as well as the employees. The price was right on the money in my opinion and I would most definately recommend Southwest Kia to any who are looking to get in a new or used ride of their dreams. More

Alex is a great Service Rep. I had called with my Alex is a great Service Rep. I had called with my battery being dead and didn't know what to do. She told me to call the 1-800 number and I could h Alex is a great Service Rep. I had called with my battery being dead and didn't know what to do. She told me to call the 1-800 number and I could have my car towed to the dealership at not cost to me.I didn't realize I had that option. Alex is very knowledgeable and very friendly. I will come back to Kia again. I would like her to be named employee of the month if possible. thank you, Bonita Brown More

MY SALESPERSON WAS GREAT, I GOT A KIA FORTE, I WOULD HAVE LOVE TO HAVEGOTTEN AN SUV OR SOMETHING ELSE, OUT SIDE OF THE FORTE. I WAS ONLY APPROVED FOR THE FORTE.THE PAYMENT ARE TO HIGH FOR. BUT OVERALL NO OT LOVE TO HAVEGOTTEN AN SUV OR SOMETHING ELSE, OUT SIDE OF THE FORTE. I WAS ONLY APPROVED FOR THE FORTE.THE PAYMENT ARE TO HIGH FOR. BUT OVERALL NO OTHER PROBLEM. MAYBE LATER I CAN GET SOMETHING ELSE. More

My wife and I were in need (she was in need) of a good used vehicle. We had found a few on-line deals which took us to Southwest KIA. We were met by Erica, she is thoughtful and knowledgeable about the used vehicle. We had found a few on-line deals which took us to Southwest KIA. We were met by Erica, she is thoughtful and knowledgeable about the KIA’s and the product she represents. Even after heading to another dealer we went back to Erica and closed the deal. No mess; no fuss…got through financing without any issues and drove home in our Sorento. Great place and great people. More

My husband and I went late one Tuesday evening. It was a very busy night given that the end of the year was near. We were lucky to get Erica's help that rainy night. We took a Sorento for a test drive, but very busy night given that the end of the year was near. We were lucky to get Erica's help that rainy night. We took a Sorento for a test drive, but had others we wanted to view before making our final decision. We went to another Kia used car site and was kinda hounded by one of their salesman to buy from them. Let's just say that we felt Erica Sutherland was not pushy and made our decision easy and was totally hassle free. I recommend Southwest Kia on Hampton! Our Sorento has been a great SUV! Our customer service experience was great. I work in customer service myself and tend to be picky about how I'm treated. Erica and the other staff were all very friendly and helpful! More

I recently purchased a preowned vehicle from Southwest Kia and cannot even begin to tell you how surprised I was by my experience as a new customer. The staff worked efficiently at securing the best fina Kia and cannot even begin to tell you how surprised I was by my experience as a new customer. The staff worked efficiently at securing the best financing and pricing. Terry and Erica were friendly and helpful. I was educated during every step of the process, from product knowledge to transparent and honest explanations of the finance process. They are identity theft compliant and the quality of customer service was unsurpassed. Definitely a reputable dealership! More

I have never experienced such horrible customer service before visiting this dealership. I was given the run around. I tried to contact them by phone and email and I never got a proper response back. When before visiting this dealership. I was given the run around. I tried to contact them by phone and email and I never got a proper response back. When I tried to do a follow just to be sure, I was once again lied to. I would not recommend that anyone deal with this dealership!!! More

We had our own finacing.We called 3 times and asked if there was any hidden fees or anything that would change the price of a new Soul. Paul assured us that the price WAS as advertised. HE LIED! HE LIED! there was any hidden fees or anything that would change the price of a new Soul. Paul assured us that the price WAS as advertised. HE LIED! HE LIED! The price went up $2000 if we did not finance w/them. We drove 50+ on the promise that the price of the car was as advertised. Paul LIED ! There was an $500 add on fee because I was not ex-military, etc. This dealership is DISHONEST at the worst level. DO NOT DO BUSINESS WITH THEM. I heard rumors about them and decided to give them the benefit of the doubt. I made a grave mistake. PAUL LIED TO US FLAT OUT ! I have NEVER been more disappointed in a person. STAY AWAY FROM SOUTWEST KIA. They are a huge RIP OFF ! ! ! ! More