Southtowne Mitsubishi

Terrible! We bought a 2025 Volvo in October 2025. The car and experience were fine. We were talked into a warranty that we didn’t want. We had the first issue We bought a 2025 Volvo in October 2025. The car and experience were fine. We were talked into a warranty that we didn’t want. We had the first issue before we’d driven 1,000 miles, which the dealer should have caught and repaired before selling it. It was not covered under said warranty. We spent money to fix the issue. After nine months, we decided to sell the car, and when we went to this dealer to get a refund on that warranty, the ability to get a refund conveniently expired two months after we bought the car. They said, “nothing can be done.” So, we are out thousands of dollars. We will not be purchasing any more vehicles from this dealership. Buyer, beware. More

The service center is great. They don’t pressure you on anything and are very helpful. They don’t pressure you on anything and are very helpful. More

They did a great job replacing a cracked windshield in a timely manner. Truck was super clean when they finished. timely manner. Truck was super clean when they finished. More

Excelente servicio, con ellos conseguí al carro que siempre quise tener y estoy muy feliz siempre quise tener y estoy muy feliz More

First of all I was worried about getting a mitsubishi because no dealers around me to take it to for warranty work so asked Matt at southtowne mitsubishi and he said oh you can take ot to a Hyundai deale because no dealers around me to take it to for warranty work so asked Matt at southtowne mitsubishi and he said oh you can take ot to a Hyundai dealer there and mitsubishi will cover it you will be fine witch now I no was a lie obviously to sale it then he says only way to get the loan is loan company says you have yo get gap so I bought gap then I talked to loan place and they said we would never have add one like that so another lie oh and dont forget I bought 3 cars before from there so he said oh your getting a family discount lol oh no overpriced car DO NOT BUY FROM MATT/MATTHEW AT SOUTHETOWNE MITSUBISHI More

Bought a 2016 Mitsubishi Outlander in August 2025. Didn't see an inspection report. After purchasing found a gigantic hole in muffler which had to be replaced. They reimbursed. Left side mirror wou Didn't see an inspection report. After purchasing found a gigantic hole in muffler which had to be replaced. They reimbursed. Left side mirror wouldn't fold. Said was replaced before purchase. They had to replace again. Now find out brakes need replacement on rear. Only have put 1,000 miles on since purchasing. Buyers beware! More

Not Recommended – Beware if You’re a First-Time Buyer! I went to Mitsubishi Hawthorne on Aug. 6 to buy my first car. Pace, the salesman, was friendly and great to work with — but the finance process was I went to Mitsubishi Hawthorne on Aug. 6 to buy my first car. Pace, the salesman, was friendly and great to work with — but the finance process was a nightmare. They first told me I was approved at 8%, then tried to aggressively upsell me expensive add-ons I didn’t want. Matt, the finance manager, was pushy, disrespectful, and passive-aggressive when I declined — even comparing it to buying a phone case. Without telling me, they changed my rate to 11.99% and put me with their in-house lender instead of a credit union. Later, the GM claimed the rate was “temporary,” but said I’d been denied by three credit unions. The very next day, I got approved on my own at 6.99% by the same credit union they said had denied me. When I went back for my refund, they stalled, tried to resell me the car with false claims about higher down payments, and even asked me not to leave an honest review because it would “make the dealership look bad.” A few hours later, I got a call from Pace accusing me of lying about my income, telling me I “don’t know how it’s done” because I’m not from here, and then hanging up. I have screenshots of the passive-aggressive text that followed. Pace — you’re great at customer service, but you can’t fix a dealership’s credibility issues by gaslighting customers. Tip: Always bring a friend, read every paper before signing, and be prepared for hard-sell tactics. I highly recommend avoiding Southowne Mitsubishi altogether. More

Great Service! Really enjoying my new Mitsubishi. Killer value and great warranty! Thank you Southtowne Mitsubishi! Really enjoying my new Mitsubishi. Killer value and great warranty! Thank you Southtowne Mitsubishi! More

They told us we were not communicating and therefore committing a felony when we could not provide the information they needed in the unreasonable timeframe. We went in to talk to them and try to get th committing a felony when we could not provide the information they needed in the unreasonable timeframe. We went in to talk to them and try to get them the information. They started the conversation with the f-bomb so we got upset. Then followed with “I’m not trying to argue so don’t argue with me.” Not to mention they told us they don’t care if we like the car they are just trying to sell us one. Terrible service, do not recommend. More

We got screwed over, big time! !! We bought a truck and the dealership offered us a “3 year warranty” which included the transmission (we made sure it had this option cause you neve !! We bought a truck and the dealership offered us a “3 year warranty” which included the transmission (we made sure it had this option cause you never know). After having the truck for a month it started making a weird noise so we took it back and they said we needed a new transmission and that the warranty only covers $2,500 of the transmission and we still had a remaining balance owed over $3k . When I asked why isn’t it fully covered(that was the whole reason why we bought the warranty) we were told different items have limits and the warranty is actually only $5,000 in total. (Meaning if we used the full $5k of the warranty the first month we are basically screwed the other 2years11months because it’s not actually a full coverage for 3 years. You only get up to $5k in 3years) That was NEVER explained to us or else not only would we have not bought the warranty but we wouldn’t have gotten the truck either. What a joke of a “warranty”. We’ve also had 2 instances already where the truck had to be there for a repair and they tell us they will give us a loaner car and never actually do! We bought this truck cause my husband needs it for work. Now we have no truck, no loaner car, and they want us to spend more money after we bought a $33k truck from them. We were supposed to take it on a trip next week that we will probably have to cancel now. We asked them if they can cover it since they were dishonest about the warranty and we only had it a few weeks and they won’t. This place is a do and say whatever they can to get you to buy the car but doesn’t care what happens to you once you sign the papers. If you want a reliable car with honest salesman I would stay FAR FAR away from this place!! More