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Southtowne Chevrolet Cadillac Buick GMC - Service Center

Newnan, GA

4.3
361 Reviews

361 Reviews of Southtowne Chevrolet Cadillac Buick GMC - Service Center

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September 11, 2021

Very happy with my experience. My service rep was out on vacation. Mike the service manager stepped in and took care of my issues. He was terrific. I have done business with South Towne for 7 years and they More

by jklannan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Southtowne Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit!

August 25, 2021

The tech was very misleading and cocky. Does not seem to know what he is talking about when it comes to his job. I had to go to the finance manager, who actually called the warranty company where I was abl More

by Hellrazorforever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Preston Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

We are disappointed that your experience with our service department was unpleasant. We certainly understand your frustration and recognize that you were initially provided incorrect information. After reviewing the information in your review, our Customer Experience Team had a meeting to establish processes that will prevent something like this from happening again. We do not take constructive criticism lightly! We recognize that it is an important part of identifying problem areas and correcting them. We do hope that you will change your mind and allow us another opportunity to earn your business in the future.

August 09, 2021

They are good at what they do and more Iike More

by Kharris3995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Ramey
Aug 11, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2021

Awesome service and quick!!! Great sales team and Andrew Martin very easy to work with. Listens very well and assured that we were taken care of. More

by andre.santiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Parrott
Aug 16, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 09, 2021

Thank you to my service advisor, Tim Jackson for exceptional customer care and service! He is always friendly, helpful, professional, and takes excellent care of my vehicle when I bring it in for ro More

by C. Warren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tim here at Southtowne Chevrolet Buick GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 27, 2021

Larry R my service writer took good care of me, dropped off the truck that morning and picked up later that evening. It was brought to me without being washed but the dealership worker noticed my reactio More

by Stevelenallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Rooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 23, 2021

Took my Kia Sorrento to Southtowne Collision for minor body work. Everyone there was most helpful, and the work was completed as promised and on time. More

by dabatrom31
Recommend Dealer
Yes
Employees Worked With
Rick Owen
Jun 25, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 04, 2021

Sale was easy done, had to bring vehicle in for a issue and Will Warren was exceptional. best service department I have been to. Will Warren is the best!! More

by momaca42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

Hi, thanks for your praise and kind comments about Will. We look forward to your next visit! Take care!

May 26, 2021

Tim Jackson in service was knowledgeable about the service performed on my Corvette and very professional. The service departmen was organized annd clean. I would recommend this dealership. More

by Rshanewright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

Hi there, thank you so much for your positive comments about Southtowne Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2021

I have purchased my last 3 cars from Southtowne Motors and have never had a negative experience. Routine maintenance is easy to schedule and they are prompt with their work. I highly recommend Southtowne More

by tiredsouthchick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Rooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Southtowne Chevrolet Cadillac Buick GMC responded

We want all our clients to have a comfortable and stress-free experience with us! Thanks for the recommendation, and have an amazing day!

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