Southtowne Chevrolet Cadillac Buick GMC - Service Center

The absolute worst dealership service experience I purchased a new 2019 Cadillac XT5 with a slight blemish on the door panel. The sales person said he ordered a replacement but didn't. I've been wait I purchased a new 2019 Cadillac XT5 with a slight blemish on the door panel. The sales person said he ordered a replacement but didn't. I've been waiting 9 month and the panel is still on backorder. The car also has an annoying rattle inside the car and the instrument cluster has completely went out twice. I scheduled an appointment to bring the car in to get these issues repaired this past Sat. Monday I was told the car was in the shop with a technician working on it. Wed. I called multiple times to check the status and could not get anyone in service to answer the phone or return my calls until late afternoon. When I did speak with someone, I was informed that the technician that was assigned to my car was off Mon. - Wed. so my car had not been touched. The Service Advisor that I spoke to promised me that he would assign the car to another technician and get it in the shop asap. I called back at 5:45 to get an update and the Service advisor left for the day without getting my car in the shop. Today is Thurs. and I still do not have my car back. I have left several messages for the Service Manager to call me but he has not returned my calls. More

William Warren in the service departme is always exceptional Getting my car serviced is always seamless! William Warren is professional and makes it a great experience. The service is done in a timely manner! Ov Getting my car serviced is always seamless! William Warren is professional and makes it a great experience. The service is done in a timely manner! Overall great experience. More

Great customer service !! Always friendly, Jason always makes sure the wait time is as minimal as possible, and gives updates if needed! Prices are very fair! !! Always friendly, Jason always makes sure the wait time is as minimal as possible, and gives updates if needed! Prices are very fair! More

Collision Center No one wants to have to visit the body shop but circumstances beyond our control sometimes intervene. The repairs were done on time and and you cannot No one wants to have to visit the body shop but circumstances beyond our control sometimes intervene. The repairs were done on time and and you cannot see where the damage was done. Thanks! More

Oil Change and service Quick, easy and fair price. William set up my appointment and every thing went very smoothly. I enjoy working with William and he makes my coming in f Quick, easy and fair price. William set up my appointment and every thing went very smoothly. I enjoy working with William and he makes my coming in for service a real pleasure. More

Routine Maintenance Was able to make a reservation for routine oil change and tire rotation while I waited. Was in and out on time! Excellent service. Thanks. Was able to make a reservation for routine oil change and tire rotation while I waited. Was in and out on time! Excellent service. Thanks. More

Excellent service Always take my car for service at Southtown. They provide excellent customer service and the work performed is excellent. Will continue to take my car Always take my car for service at Southtown. They provide excellent customer service and the work performed is excellent. Will continue to take my car there. More

Oil change Went for a walk in oil change the wait wasn’t real long was pointed out some stuff that wasn’t done at a different dealership when I had the oil chang Went for a walk in oil change the wait wasn’t real long was pointed out some stuff that wasn’t done at a different dealership when I had the oil changed More

Not satisfied Took my car in for basic maintenance, done with an hour. I was never called. I had to call 5 1/2 hrs later. Then had to wait another 15 minutes when I Took my car in for basic maintenance, done with an hour. I was never called. I had to call 5 1/2 hrs later. Then had to wait another 15 minutes when I got there. This happens every time I take it in. If you need a repair done to your car you have to take it to another building. You cannot have maintenance and repair done at the same time and place. More

Southtowne Motors service is escellent I have two experiences with Southtowne's Service Department. Both have been very good. My Service adviser was William and both times he listened to I have two experiences with Southtowne's Service Department. Both have been very good. My Service adviser was William and both times he listened to my problems, then asked enough questions until he understood my problem. My car was repaired as promised. More