Southside Kia - Service Center

Robert Delvecchio squeezed me into replace my dead battery. He advised up front the cost and warranty information. The service was fast and accurate. I was on my way in no time. battery. He advised up front the cost and warranty information. The service was fast and accurate. I was on my way in no time. More

Getting a recall service performed is difficult. Took weeks to get an appointment for a windshield replacement, then appointment was canceled. At their request. Called today to reconfirm and surp Took weeks to get an appointment for a windshield replacement, then appointment was canceled. At their request. Called today to reconfirm and surprise, the guy we were dealing with is no longer there. Now waiting several hours for a call back to pull up records. Will probably find another dealership to deal with for service. More

Always a pleasure working with Carissa she doesn’t offer things I don’t need and always gets me taken care of even when it’s a last minute appointment things I don’t need and always gets me taken care of even when it’s a last minute appointment More

I thank KIA for Anthony Grant for his Good customer service, personally, professionalism, he did a great service Job on my Car that’s why I keep returning their for service. service, personally, professionalism, he did a great service Job on my Car that’s why I keep returning their for service. More

Service Center staff were very professional, knowledgeable, courteous and helpful. As a shoutout, Carisa Bird, Assistance Service Manager, did a fantastic and remarkable job, was very attentive knowledgeable, courteous and helpful. As a shoutout, Carisa Bird, Assistance Service Manager, did a fantastic and remarkable job, was very attentive and kept me to update and made sure my appointment was right on time and out the door as promised. Excellent service! More

Robert Delvicchio was fast, friendly and courteous. My car was ready on time and he followed through on a promise he made of emailing me a copy of the details of my extended warranty My car was ready on time and he followed through on a promise he made of emailing me a copy of the details of my extended warranty More

My first appointment I dropped off to get 4 recalls done. On arrival i was told they had to order the 2 parts and i have to come back mind you the appointment was scheduled 2 weeks prior. I was told I was go On arrival i was told they had to order the 2 parts and i have to come back mind you the appointment was scheduled 2 weeks prior. I was told I was going to be getting a call once parts come in to schedule. 1 month went by no call so i called and asked if there is a back up on parts or why i haven’t heard anything and then was told my parts are here so the probably been there but was never called. After my first appointment there my car stopped working and i was stranded 2 hrs from home and had to call roadside assistance. Coming to find out my positive terminal on my battery was completely loose which means kia’s technician did not properly screwed it back on. Second appointment getting my final recalls done. I leave to go home and check my battery to make sure it is connected correctly now my engine cover was missing. I immediately messaged the service adviser and was told they let me know in the morning if my cover is laying around somewhere. Next morning after i havent heard anything i contacted them again and was told yes my engine cover is there. Now i had to drive back there 25 minutes on my only day off to pick that up. I also want to mention my friend purchased a new kia sportage there brought it in for an oil change and tire rotation. After she left there her steering wheel would vibrate badly so she had to go back there and they try to tell her maybe she needs new rotors mind you her car is brand new and only had under 10 k miles on. Well coming to find out they didnt properly i stalled the tires back at the last tire rotation. This is a safety concern for sure and can cause serious damage and harm. I definitely wont be back at this location. More

A Kia employee named Trey was very helpful and had great customer service. I was able to be seen at my appointment time and my service was completed anytime in a manner. customer service. I was able to be seen at my appointment time and my service was completed anytime in a manner. More

Service checkup for my Kia and Clay Newton took care of my car and me. He kept me up to date on service and made sure I was in good hands. my car and me. He kept me up to date on service and made sure I was in good hands. More

Worse experience at a dealer in my life. Everybody was rude. Nobody seems to know what is going on. Nobody answers the phone or calls back. Would not recommend! Will never buy another Kia in Everybody was rude. Nobody seems to know what is going on. Nobody answers the phone or calls back. Would not recommend! Will never buy another Kia in my lifetime More