Southside Kia - Service Center

Friendly service, always helpful! Even down to the courtesy rides, bill young is awesome! Sometimes they look a little overworked but they handle it well! courtesy rides, bill young is awesome! Sometimes they look a little overworked but they handle it well! More

Bill was the Courtesy driver at Orange Park Kia when I first met him. I was so pleasantly surprised to see him now at Southside Kia. He is very friendly, courteous & professional. Love that he's over h first met him. I was so pleasantly surprised to see him now at Southside Kia. He is very friendly, courteous & professional. Love that he's over here now!! More

Unbelievable customer service, very helpful, went out of his way to ensure that my experience was flawless. Thanks so much for all you guys do!!!! his way to ensure that my experience was flawless. Thanks so much for all you guys do!!!! More

Mr. Young was very cooperative and worked diligently to make sure that my schedule was met. He rearranged his schedule to meet mine. He was pleasant and professional in the performance of his duties. make sure that my schedule was met. He rearranged his schedule to meet mine. He was pleasant and professional in the performance of his duties. More

I had a service appppointment for my 2012 Sorento and instead of just waiting, I decided to checkout the 2014 Sorentos in the yard. This lead to the me wanting to upgrade my existing model and package to instead of just waiting, I decided to checkout the 2014 Sorentos in the yard. This lead to the me wanting to upgrade my existing model and package to the next level up. I met Chris and he made it easy to purchase my new vehicle. Now, while Chris is an amazing gentleman, I did not get the preferred model as requested, one with a moonroof like I had in my 2012 Sorento with a V6 Engine., as this model/package was not available at the Southside location nor at the sister location in Orange Park. However, I was advised that the sister location had two available 2014 Sorentos and one with an upgraded electronic package was brought to Southside about one hour later. When the car arrived, I discovered that it was not a v6 and did not have a moonroof. So, now I have to have the moonroof added and pay additional for it outside of the initial writeup/purchase price. Chris has arranged for the vendor to call me and promised a loaner car while the job is being done. My advise, make sure you see the vehicle before signing the final paperwork and be very sure that your needs are correctly understood. I love the new 2014 Sorento, and once I have the moonroof installed I will love it even more. As for the V6... Well, maybe I can spend less on gas. We will see. On a final note, Chris is a great guy! More

Since this Kia dealership changed ownership a few years ago the service has improved 100%! Very satisfied. Amanda is fabulous with customer service. Bill is very personable and drives me wherever I need ago the service has improved 100%! Very satisfied. Amanda is fabulous with customer service. Bill is very personable and drives me wherever I need to go. Excellent. More

Bought my 2013 Kia Soul in November from Cooky and between her & Finance this was the best car buying experience I have ever had. Cooky still takes time to talk to me whenever I come in for service. between her & Finance this was the best car buying experience I have ever had. Cooky still takes time to talk to me whenever I come in for service. Had a flat last Friday and car was towed in. Amanda told me they didn't have a new tire in stock but they called another dealer and got it and had me back on the road on Saturday where as if a tire would have been ordered it would have been Monday. Great Service personnel all around and sales, I love my 2013 Kia Soul whom I have lovingly named ZIPPY as we zip around wherever we go. This is also the 4th Kia that I have owned. KIA ROCKS and SOUTHSIDE KIA ROCKS ALSO! More

The service is excellent. The staff is very courteous and provides service with a smile. Amanda always keep me informed regarding what they are going to do. They always get my car back to me in a timely mann provides service with a smile. Amanda always keep me informed regarding what they are going to do. They always get my car back to me in a timely manner. More

Nancy and Amanda are the best. Bright, friendly, knowledgeable and always love my dog. Bill Young makes me laugh and is reliable and plus a good driver. Three cheers and thumbs up for these employ knowledgeable and always love my dog. Bill Young makes me laugh and is reliable and plus a good driver. Three cheers and thumbs up for these employees. Anna Heise More

I was very pleased with the service I received on my vehicle on my most recent trip. It was the 4th time taking one of my two kia's in for service and it was for a very concerning issue. Without hesitat vehicle on my most recent trip. It was the 4th time taking one of my two kia's in for service and it was for a very concerning issue. Without hesitation they found out it was something that could be covered by warranty, and took care of it without wasting any time. I was expecting it may be a major issue I would have to pay for but they took care of it. It was a damaged wheel bearing causing lots of noise and now my car is running smooth again. More