Southside Kia - Service Center

Services Everytime I need my Kia serviced I go to Southside Kia and their customer service is excellent and pricing is fair. As a result I come to that locatio Everytime I need my Kia serviced I go to Southside Kia and their customer service is excellent and pricing is fair. As a result I come to that location rather than going to orange park Kia More

Recall repairs Setting up the appointment online was easy and received email reminders of the time and date. The vehicle check in process experience was fantastic an Setting up the appointment online was easy and received email reminders of the time and date. The vehicle check in process experience was fantastic and timely. Was given the estimated time for completion of the repairs and left the vehicle. I was pleasantly surprised to receive a call from the dealership letting me know that all repairs were completed in less time than was estimated. Over all I had a very good customer service experience. More

Very Professional I thought I would save more money servicing my Kia elsewhere but I was wrong! I got a great deal with great customer service with a reasonable waiting I thought I would save more money servicing my Kia elsewhere but I was wrong! I got a great deal with great customer service with a reasonable waiting time. Reinaldo was awesome and very friendly. Would highly recommend this dealership! More

Ray is awesome. Always a pleasant experience. Getting an appointment is fast and they always have my day and time open that I prefer. We always leave our vehicle and get it back in a timely fashio Getting an appointment is fast and they always have my day and time open that I prefer. We always leave our vehicle and get it back in a timely fashion. Ray definitely knows how to treat customers to keep them coming back. More

Ray is always great! I had a nail in my tire and it was fixed right away. I didn’t have an appointment but My problem was addressed quickly and efficiently! I had a nail in my tire and it was fixed right away. I didn’t have an appointment but My problem was addressed quickly and efficiently! More

It's all about building relationships. In this case, not. I would NOT recommend this company. You can generally tell how a company will be based on: 1 ) Management, 2 ) How they are before you buy, and 3 I would NOT recommend this company. You can generally tell how a company will be based on: 1 ) Management, 2 ) How they are before you buy, and 3 ) How they respond to an issue. I just called on a long-standing problem from when we purchased a couple of years ago with the registration being put in the wrong name. It's just an annoyance and affected registration pay dates. Because we keep getting mail from the General Manager about wanting to buy our vehicle, I called, once again, to see if I could get some resolution from the new General Manager. NOPE. His only comments really were to explain they are new owners, and to remove us completely from their mailing list versus fixing the name. I had to ask twice to see if he could help with getting the name changed at the corporate level. Not once was there a comment about, "Give me a chance to see if we can change your experience, etc." Granted, I was expressing my annoyance, yet was VERY open to changing my experience given the opportunity, not even knowing it was a new owner. There are so many other options of locations who want your business, why go somewhere that still can't seem to turn around a bad customer service rep, even with new management. Just my experience and opinion. Others may have a different experience. ~ Laurel Ley Wright More

Awesome Amazing experience. Went in for a software update, and found out I had a warranty on my car that completely replaced my broken compressor. Kenneth Lew Amazing experience. Went in for a software update, and found out I had a warranty on my car that completely replaced my broken compressor. Kenneth Lewis was so friendly and got everything done prompt and exceptionally. Would definitely suggest to anyone. More

Customer Service I had an appointment for an alignment And received friendly, and timely service. Ray was helpful and answered all of my car questions Will return I had an appointment for an alignment And received friendly, and timely service. Ray was helpful and answered all of my car questions Will return again More

AC Issues Rey is the man. Recently bought a Sorento from another dealer(out of town). Rey was able to determine that the AC problem was the result of a sensor o Rey is the man. Recently bought a Sorento from another dealer(out of town). Rey was able to determine that the AC problem was the result of a sensor on the windshield. Turns out the windshield had been replaced before the other dealer sold it to me. When I showed Rey what was going on, he knew right what ir was. More

Midnite’s service I love the service department!! Always so nice! Ray always gets me taken care in a timely manner! And if Ray not there yet Andrea steps in makes sure I love the service department!! Always so nice! Ray always gets me taken care in a timely manner! And if Ray not there yet Andrea steps in makes sure everyone is taken care of! They are a tag team in service! Only dealership I don’t mind the wait!! Love this place! Been loyal customer here for 5 yrs now! More