Southside Kia - Service Center

Wow I can't say enough great things about this Kia service! I am military so therefore travel around and move quite a bit and have dealt with many service shops. This one by far has been the best over service! I am military so therefore travel around and move quite a bit and have dealt with many service shops. This one by far has been the best over the last 20 years. We're on our 4th Kia in the family now. Southside Kia has gone above and beyond many times. The waiting area is stocked with coffees, goodies, tv and very clean. I have utilized the complementary van service to run errands or have lunch while being serviced, all the drivers are friendly and courteous. The best part is the scheduling and I spend very little time waiting, everything is super efficient! BIG THANK YOU TO Reilly Sean Mickey and Tommy Mercer! Outstanding! More

This is the follow up to the review I left on Google, about 5 days ago. I brought my vehicle in 12/2/22, originally for a wind noise, but also brought up my AC the last couple days wasn’t blowing cold. E about 5 days ago. I brought my vehicle in 12/2/22, originally for a wind noise, but also brought up my AC the last couple days wasn’t blowing cold. Even the young lady who took my vehicle information agreed with myself and my service writer. Mrs. Soto, let me know that it would be some time due to 1) the tech having to diagnose the AC, 2) waiting on the AC machine, 3) installing the part(s) to fix the wind noise. After a couple hours, Mrs. Soto let me know the tech was still waiting on the AC machine, but installed the parts that were in to fix the wind noise. After diagnosing the AC issue it was determined that my evaporator core went out. Mrs. Soto gave me the option to take my car and bring it back, or leave it, get a loaner car, and when the part comes in, the car’s already there ready to have it R &R’d. I asked Mrs. Soto if it would be possible to leave my car since the tech may have already had it apart, and take a loaner car. She went and asked Mr. Mickey, which she came back and said it was ok. She walked me back to where my car was so I could get what I needed, and I met the tech working on my car. Noah and I talked for a few minutes, and again I had the feeling I like this person, based on the vibe I got. I was informed about the deposit for the loaner car, and was shuttled to enterprise to pick up my rental vehicle. Long story short, I wound up being in the loaner car for a week, due to Noah being sick, Mrs. Soto having a family emergency, and the shop foreman having to pitch in and work on my car to help get it fixed, but all in all, I kept in contact with Mrs. Soto throughout the process and making sure enterprise was kept up to date as well. Upon completion the AC blows ice cold, and I’m still an extremely happy customer. I even told Mr. Mickey that I really did appreciate him allotting me a loaner car. And to top it off, I’ve scheduled my oil change, and a fuel induction service for next week, seeing how the induction service has yet to be completed on my vehicle. The oil change is just for preventative maintenance purposes. Once again, Southside Kia exceeded my expectations, Mrs. Soto, and Mr. Mickey both should be praised for going above and beyond, they are two very awesome, amazing, and extremely helpful individuals. More

The Southside Kia Team is great! I’ve worked with service managers Anthony, Tommie, Carisa, and Riley; they are always courteous, professional, knowledgeable, and excellent communi I’ve worked with service managers Anthony, Tommie, Carisa, and Riley; they are always courteous, professional, knowledgeable, and excellent communicators. The service technicians are the best! My vehicles are well maintained. Thank you! More

Tommie thanks to you and your team there at Southside Kia I appreciate you for your excellent service. I saw you were crowded but appreciated you squeezing me in. You delivered my car and provided the servic I appreciate you for your excellent service. I saw you were crowded but appreciated you squeezing me in. You delivered my car and provided the service updates in a way I really understood. You have great customer service and I feel safe knowing my car was serviced correctly. I’m a repeat customer and would recommend your service team location to anyone. The fact you worked on my non Kia car was a huge plus!! Happy holidays to you and yours!! More

I have found a gem of a service tech. Carisa Soto is awesome. She has provided a wonderful, thoughtful, very knowledgeable service. I have decided she is the only person along with her me Carisa Soto is awesome. She has provided a wonderful, thoughtful, very knowledgeable service. I have decided she is the only person along with her mechanic that I will deal with. I go in for any noise that doesn't sound right and if she and/or her mechanic can't locate it they still try everything they can to rule out the issue. I wish the warranty was longer for 2nd owners but no matter what I will go to Southside Kia to see Carisa. More

Not many choices in this area as no Kia dealerships are very close to where I live. Everyone was very nice and attentive and service was quick. very close to where I live. Everyone was very nice and attentive and service was quick. More

Tommie Mercer was my associate and he was amazing! Not only did he explain all the services I needed but he even made sure two factory recalls were taken care of. I've always been able to get an appoi Not only did he explain all the services I needed but he even made sure two factory recalls were taken care of. I've always been able to get an appointment in a timely manner. I live in Lithonia, GA but I love taking my car to Southside Kia for service. I plan my trips to visit friends around my car service. Thank you Southside Kia!!!! More

I took my car in for service recently. Tommy Mercer oversaw the repair. He ordered the recall parts, contacted me when they arrived at the dealership, and asked me to set a service appoin Tommy Mercer oversaw the repair. He ordered the recall parts, contacted me when they arrived at the dealership, and asked me to set a service appointment. I work 12-hour days and required a Saturday appointment. This dealership offers this service and I was extremely grateful for it. I was in and out in less than one hour. Job well done, Southside KIA!! More

I have been a customer at Southside KIA for the past 12 years; I have had many different models of KIA and I love all of them for different reasons but I can say the service at Southside KIA is top notch; years; I have had many different models of KIA and I love all of them for different reasons but I can say the service at Southside KIA is top notch; their customer service is great from the sales side all the way to service. Sean Mickey was very customer service oriented and communicated with me on the maintenance repairs and completion. Kudos More

Carisa Soto is the BOMB. She always tries to accommodate me with my vehicle. I was able to get my vehicle fixed the same day! She always tries to accommodate me with my vehicle. I was able to get my vehicle fixed the same day! More