Southside Kia

This is my first time going to Southside Kia and the customer service was wonderful. My service representative was very knowledgeable and kept me updated during the process. customer service was wonderful. My service representative was very knowledgeable and kept me updated during the process. More

Ray always provides excellent and personal customer service. I always appreciate the regular updates. Looking forward to my next visit. Thanks again for your help! service. I always appreciate the regular updates. Looking forward to my next visit. Thanks again for your help! More

Carissa Soto greeted me immediately and handled my issues. Very courteous and professional. Look forward to working with Carissa Soto in the future again soon issues. Very courteous and professional. Look forward to working with Carissa Soto in the future again soon More

As soon as I walked on the lot, I was greeted by David Young, my salesman. He was courteous and friendly throughout my test drives and eventual purchase. David makes an effort to engage his customers in Young, my salesman. He was courteous and friendly throughout my test drives and eventual purchase. David makes an effort to engage his customers in a positive way, not just talking about cars, models, specs, etc. but finding common ground that made me feel like an individual, not just a number. I'm sure his 17 years at Publix supermarkets contribute greatly to his amazing skill as a salesman! As we completed two test drives and discussed vehicles, we also discovered that he had owned the exact same car I was trading in, our Publix connection and that my Father and his Grandfather both fought in Korea. My only complaint throughout the process was I felt pushed to buy that minute and even after explaining my reason for needing to deal directly with my own financial institution, I was still pushed by the "invisible boss" David had to keep consulting with. I never met this person. After obtaining my loan the next day at my financial institution, I came in to complete my purchase and was greeted by David and and a new salesperson named Colin that David was training him on paperwork. After signing paper forms, I was ushered into the finance office to complete more electronic forms while David and Colin topped my new car off with gas double checked it for cleanliness and copied my radio presets from my old car. I admit to not liking the financial department so much. I was immediately scolded about NOT dealing directly through the dealer to obtain my loan as they deal with my lender. I feel that by explaining in detail the day before WHY I had to get my loan myself, that this would not be brought up. It was repeated several more time, not angrily, but more in a accusatory tone. The person I was dealing with had to excuse himself and his boss replaced him. I didn't care much for the boss, and I didn't get his name. I was in escape mode and st wanted out of there now. David and Colin showed me the setup for the Android system, how to use it, details about service intervals, controls and all that fun stuff. I really enjoyed both David and Colin! So, overall pretty positive, but I wish that the dealers, this includes all the ones I'd been to, would stop with the ridiculous, old, tired game of "let me talk to the boss" whether the price is being negotiated or financial options discussed. Stop with the complaints about who the customer chose to obtain their loan from! Yes, I get that you all dealt with my lender regularly. My situation was not one your dealership could have solved. As soon as that was made clear, no subtle complaints or snide comments should have been forthcoming. it is demeaning to me as a potential buyer to listen to this pure BS. this does NOT reflect negatively on either David Young or Colin. I feel that David has mastered the art of the personal touch, he has cheerfully answered any questions I've asked about since my purchase. More

Bought a vehicle there and had an amazing experience. They made the paperwork a breeze and it felt like a comfortable environment and a place I wanted to be They made the paperwork a breeze and it felt like a comfortable environment and a place I wanted to be More

Best experience hands down ! They got me approved with no problem, I had my hopes up and they kept them up and in return I walked away with a brand new 2020 Kia Soul ! Keep up the good wrk. problem, I had my hopes up and they kept them up and in return I walked away with a brand new 2020 Kia Soul ! Keep up the good wrk. More

I am just going to tell you if you are looking for the personal touch in sales and service Southside kia is the place to for the best experience personal touch in sales and service Southside kia is the place to for the best experience More

Service was excellent. Tommie kept me informed on the process and recommendations. I’m very satisfied with the service on my Soul and would recommend this dealership. process and recommendations. I’m very satisfied with the service on my Soul and would recommend this dealership. More

Matt is a very Professional and Knowledgeable sales person who i was very fortunate to have the pleasure of working with during my purchase of my 2021 Telluride Night Fall Edition. Thank you for your a person who i was very fortunate to have the pleasure of working with during my purchase of my 2021 Telluride Night Fall Edition. Thank you for your attention to detail and eagerness to go above and beyond. More

Very Professional and Knowledgeable Service Advisor. Puts the customer first and makes sure to answer any questions! Pays attention to the Details and keeps the customer in the Loop. Puts the customer first and makes sure to answer any questions! Pays attention to the Details and keeps the customer in the Loop. More