Southside Kia

They have turned a new leaf great customer service now days especially Mr. Sheldon Smith who helped assist me with my car getting serviced and the process and all that entails. Be prepared to wait for you days especially Mr. Sheldon Smith who helped assist me with my car getting serviced and the process and all that entails. Be prepared to wait for your service to be completed. I didn’t know an oil change takes 3- 4 hours now that’s about the only down fall especially if it’s around lunch time or coming after lunch appointments. Get in early if you can. More

Sheldon Smith did an excellent job of overseeing the repair of my vehicle and keeping me informed as the repairs were made. I trust his judgment and will only bring my Optima to Southside Kia because of repair of my vehicle and keeping me informed as the repairs were made. I trust his judgment and will only bring my Optima to Southside Kia because of his commitment to customer care. More

Sheldon Smith is a great advisor. He always stayed connected and kept me informed of progress to get my car repaired. They also performed a full inspection of which I chose to have so He always stayed connected and kept me informed of progress to get my car repaired. They also performed a full inspection of which I chose to have some other services performed. Thank you very much for all you did Sheldon. I’m sure next time I have to take my vehicle for repairs, I’ll be asking for you to be the service advisor. More

Thank you for having an excellent dealership. Over the last year and a half, I have been getting my EV serviced at Southside Kia, and my experience has been very good each time. The service depar Over the last year and a half, I have been getting my EV serviced at Southside Kia, and my experience has been very good each time. The service department comprises experienced, honest employees, especially Mr. Riley Mickey. Riley's customer service is beyond expectations. He is honest, helpful, straightforward, and promptly answers all my questions. He deserves every opportunity to be appreciated. Once again, thank you for your outstanding employees and good leadership. More

Miguel Zepeda who helped My daughter and me buy our cars is excellent. We bought our previous cars from him previously. My son also bought a car from him. We are Miguel Zepeda’s life long customers. Thank y is excellent. We bought our previous cars from him previously. My son also bought a car from him. We are Miguel Zepeda’s life long customers. Thank you. More

Reilly Rocks! He was a pleasure to work with and was quick to address all of my concerns. Keep up the great work and I look forward to the next service visit! He was a pleasure to work with and was quick to address all of my concerns. Keep up the great work and I look forward to the next service visit! More

Southside Kia service department is always outstanding to their customers. They really show us that they care & are concerned if there is a problem. They also keep us updated on the progress. Even the lane m their customers. They really show us that they care & are concerned if there is a problem. They also keep us updated on the progress. Even the lane manager is out there filling washer fluid as you check in!!! I have NEVER experienced that before!!! NEVER!!! More

Sheldon Smith gave me great service so keep up the good work, Sheldon. I know how stressful it can be at times in customer service and we can forget to smile because we get sooo focused trying to get ever work, Sheldon. I know how stressful it can be at times in customer service and we can forget to smile because we get sooo focused trying to get everything right for the customer. You're a 'newbie' in the business world so don't forget to smile, Sheldon, because it will compliment your excellent level of service and helps hide whatever anxiety you may be dealing with while you're busy 'learning the ropes.' My only other comment has to do with the outward appearance of the facility. Honestly, I was very surprised to see large weeds and trash in the landscape bed by the main doors leading into the showroom. There was also small pieces of trash and leaves along the wall and walkway leading to the doorway into the service department. Outwardly, it was the most unkept new car dealership I've ever walked up to. Thankfully for you, that's a quick fix. Otherwise I thought you guys were firing on all cylinders! More

I recently purchased a lightly used 2021 Mazda Cx 9 from the dealer. During our test drive, I expressed some concerns to the salesman the brakes felt a bit worn and was assured they were up to current stand the dealer. During our test drive, I expressed some concerns to the salesman the brakes felt a bit worn and was assured they were up to current standards. A week after the purchase, the car was taken to Mazda dealership for an evaluation and I was informed the front brakes were in fact a 3/10. I immediately contacted the salesman, Masoud, who was very helpful and advised me to immediately bring the vehicle back as this was a safety concern. Upon returning, the head of parts, Rhanea, insinuated we had worn down the breaks during our week long ownership. Sadly, it’s been over 2 weeks and despite assurances from one of the managers, Miguel, nothing has yet to be done. I can’t comment on the experience of buying a new car, but I would be extra careful buying a used car from this dealership. Ultimately we’ll repair the breaks our self. Unfortunately, the dealership chose to save a few hundred dollars when they could have had us as repeat customers. Very shortsighted. More

I had to take my 2013 Kia in for service to address a factory recall item. I called the service department and made an appointment. When I arrived for my appointment, the process was extremely smooth. factory recall item. I called the service department and made an appointment. When I arrived for my appointment, the process was extremely smooth. A service technician checked in my car and I was introduced to a Service Counselor, Mr. Sheldon Smith. Mr. Smith kept me informed of the process while the necessary work was performed. The work was completed in a very short time while I waited in the customer waiting area. My car was brought to the service counter when the work was completed. Mr. Smith even had my car washed for me. I was extremely happy with the work performed and the professionalism of Mr. Smith and all of the Kia service staff with whom I met. More