Southpoint Honda - Service Center

My salesman Chance Deal was awesome and very accommodating as was the GM. Took it to service for a question/need with my new 2023 Honda Odyssey and Service Mgr Pete Swartput and his team helped accommodating as was the GM. Took it to service for a question/need with my new 2023 Honda Odyssey and Service Mgr Pete Swartput and his team helped me convert a family van into a work cargo van by solving the second row seats problem. I was very impressed. More

charged me $589 to make a defective key (trying to get my money back) and to tell me 1 wheel pressure sensor is out. Wanted another $400 to fix the sensor. I refused and the warning light is still on. money back) and to tell me 1 wheel pressure sensor is out. Wanted another $400 to fix the sensor. I refused and the warning light is still on. This took 2 days and of course they invented another $3500 worth of "needs immediate attention" repairs. None of which are very urgent or possibly needed at all. More

Southpoint Honda illegally took my money by getting a minor to sign additional work without consulting me. I booked an oil change and multi-point inspection via online system. On day of service I was minor to sign additional work without consulting me. I booked an oil change and multi-point inspection via online system. On day of service I was not able to go, instead I sent my son who is driving minor to service the car. He returned home about an hour later and in afternoon I got a text about further approval of optional services. I called and service rep informed me they got consent from my minor child when he dropped the car to perform almost $700 of service they recommended. Some of these were due, but some I had already performed in other auto repair locations. I challenged him how come they didn't call me for these additional services, instead they used a minor to sign a document which is illegal and invalid. My minor son who does not know anything about the car service history, or how dealers push recommended services would have signed anything they would have put in front of him. I ended up with services and expenses that were unnecessary. I have taken my Honda to the dealer for maintenance and service for the 10+ years I have owned it, but the way this whole situation was handled left me a bad taste. That day the dealer made some extra money, but lost a long time customer. More