Southpoint Honda - Service Center

Mr Francesco is A💯. The best service advisor. Very kind and friendly. Always and I do mean always have a smile. Makes you feel confident that you’ll get the best service The best service advisor. Very kind and friendly. Always and I do mean always have a smile. Makes you feel confident that you’ll get the best service. More

Ryan Howell was my service advisor on May 13, 2024. . I appreciated his honesty, his thorough understanding and explanation of the diagnosis, and his ability to communicate clearly what was done. . I appreciated his honesty, his thorough understanding and explanation of the diagnosis, and his ability to communicate clearly what was done. More

Management tells its service advisors to lie to customers. Grossly overpriced in comparison to other Honda dealerships in the area cold, uninviting atmosphere. customers. Grossly overpriced in comparison to other Honda dealerships in the area cold, uninviting atmosphere. More

Purchased a 23 Pilot from another dealer in March of 23. A month later, I was getting some reverb behind my dashboard. I took into Southpoint Honda because the proximity was closer to my home. The Service A A month later, I was getting some reverb behind my dashboard. I took into Southpoint Honda because the proximity was closer to my home. The Service Advisor Russell Willis at Southpoint Honda told me they could fix the issue, but wanted to charge me 600$ because there was an after market device added on that was causing the issue. Apparently It was a device that the selling dealership had added on. They insisted that although both were New Honda Dealers and service providers, my only option there was to pay the 600$ to have the device removed... or I could drive another 45 minutes to the selling dealership and see if they could help. I wound up driving to the selling dealership to have the device removed. Although, they disputed that their device was causing the issue, I was in and out of there in 30 minutes. but in all I wasted about an extra 3 hours in waiting at SPH and driving to the selling dealership for something SPH as a Honda dealer and service center could have owned. I received a survey from SPH. In the survey to which I expressed my concern gracefully about my frustrations about their inability to take ownership of the situation as a Honda dealer/service center. Fast forward 9 months... and I was solicited by SPH for service via text for an oid change. I spent about 30-45 on texting while confirming they could also handle tire rotation and diagnostics. They agreed that they could do all of the things we talked about. I drive 45 minutes for my appointment, and check in with Daniel only to find out I was blacklisted for sharing my disappointment for their inability to fix the issue I had 9 months prior. Daniel said I could talk to The "Manager" Randy Rahaman. However, he would not even discuss, and would not share his managers name so I could find out what the issue was. South Point Honda should not be soliciting feedback if they can not handle the feedback and should not be soliciting service if they don't want to service customers. More

When I purchased my first car Handa Accord Touring the way they talked me into getting it was adding a 10 year warranty. It was a go. That was in 2021 and now I was told something could be under warranty way they talked me into getting it was adding a 10 year warranty. It was a go. That was in 2021 and now I was told something could be under warranty but if I don’t tell them I got one they wouldn’t know. So I asked them to look up what was covered. Service guy said they wouldn’t know and to ask finance. I left came back last week to look at a Pilot I didn’t care if I got or not but would come in handy with taking trips with the family. I asked the finance guy about the accord and he said because they changed companies they would have to call and find out. You guessed it… I walk out with a new pilot and still don’t know what is covered on my warranty with the Accord. Now on did service online and selected shuttle didn’t know they had this option so I didn’t have to ask someone to follow me. I come in for the service and the guy says we don’t have shuttle on Saturdays. Well take it off as an option. Not only that he said they behind and it will be 2 hrs to complete. Someone told me I should have stuck with Nissan.. smh we try and pass cars down to the kids and we have 2 more. I need to find a dealer I can count on because this ain’t it. I’m going to rate my sells person because I don’t even remember the service person name. More

Daniel Lavaty was extremely courteous and helpful. He was very knowledgable and treated me in an honest and straightforward manner. He was very knowledgable and treated me in an honest and straightforward manner. More

I’m still waiting for them to contact me for some service I have not received. I have not received. More

My service advisor didn’t communicate to me well at all. He didn’t inform me of the issues on my vehicle, he didn’t provide an estimate of completion, he didn’t follow up with me, and didn’t explain any war He didn’t inform me of the issues on my vehicle, he didn’t provide an estimate of completion, he didn’t follow up with me, and didn’t explain any warranty recalls. He then told me the recall was completed when it wasn’t. When I picked up my car, it was left with dirt and grass on the front console. On top of that, my vehicle’s fluids weren’t topped off at all. Finally now I found they techs broke the hood stand catcher and didn’t say anything. This was a horrible experience at this dealership and I’m NEVER going there again. Worst experience I’ve ever had even though I’ve been here before. More

I love the Durham location. The service gets better and better every time that I go. The service gets better and better every time that I go. More

Friendly and professional service writers, completed in a timely manner. Would recommend to friends and family. timely manner. Would recommend to friends and family. More