Southpoint Honda

Friendly environment. I was told I would be receiving a call for the dealership to order mats for the car I bought because there were none in the car. Never got a call. I I was told I would be receiving a call for the dealership to order mats for the car I bought because there were none in the car. Never got a call. I called the dealership the following week and kept getting the run around that someone would be calling me back. Which never happened. You’re suppose to make sure your client is well taken care of even after a sale. More

Austin B. was super helpful and very good at communicating throughout the car buying process. was super helpful and very good at communicating throughout the car buying process. More

Excellent customer serviced during the entire process. Mr. Walter Sturdivant was very concerned with our family situation and our needs for a family vehicle. Mr. Sturdivant ensured that we were given a fa Mr. Walter Sturdivant was very concerned with our family situation and our needs for a family vehicle. Mr. Sturdivant ensured that we were given a fair price for our vehicle and that we knew all the features for the specific model. Mr. Sturdivant has superior interpersonal skills and was very trustworthy during the entire process. Mr. Sturdivant was highly recommended by a service representative Charles Mellela, who we have received excellent service from on our previous vehicles when they needed Servicing. Our family is very satisfied with professionalism customer service and attention to detail of the the Crown Honda of Southpoint! More

It was very clean and well maintained. The employees looked well put together and were very welcoming. The employees looked well put together and were very welcoming. More

UPDATE: I've been in contact with the general manager, which he had checks cut and mailed right away for the NANOCURE and AFTER MARKET(S) issues. The SERVICE CONTRACT check was received, it just was not e which he had checks cut and mailed right away for the NANOCURE and AFTER MARKET(S) issues. The SERVICE CONTRACT check was received, it just was not evident as the bank combined it with another payment from us from what I can tell. I'll be working with the GM for any other minor issues that may be outstanding, but I greatly appreciate his response; and really he's been the only one that has followed through unfortunately. ---------------- If you happen upon this review and you're looking for a vehicle, I'd recommend you take your business elsewhere to a dealership that values their customers and provides professionalism beyond "hi" and "hello". We financed a used 2022 Tesla Model Y from this dealership on July 11th, 2023, but they have been either ignoring or neglecting my attempts to reach them. I've reached out via email and phone to the employees that were involved, called their main lines, left voicemails, and even sent a general contact request; but they've been consistently unresponsive and unprofessional. The issues stem from the numerous hours my family spent there while waiting purchase of the car due to them being "short staffed", which left us somewhat rushed when it came down to the time to sign. The first issue we are facing is the "NANOCURE" for $1324, which the sales person stated was listed as a line item purely for them and that it was actually included in the vehicle cost already, but it ended up being something they charged us for separately. We asked for clarification on the "NANOCURE" during pre-sale and was assured that we weren't going to be charged extra for that, that it was included in the vehicle price. The other issue is in regards to being repeatedly pushed about getting the "AFTER MARKET(S)" extended warranty for $1499 and the "SERVICE CONTRACT" for $4988, even after repeatedly telling the finance associate NO multiple times. In an effort to finish and leave, we asked if we could cancel both the extended warranty and service contract any time without issues, to which she replied "Yes" and that it wouldn't be a problem according to her, just "give them a call." We were not given any documents for the extended warranty nor service contract. We finally got a cancellation form for "Total Warranty Services" which we submitted on July 27th, 2023 and was told to wait 30 days, but no refund was received. Lastly, only one keycard was given, yet the documents stated that two would be included. While these are not expensive ($35), I'd appreciate that they honor their agreement. More

Austin and manager were great to work with! I would definitely recommend Southpoint Honda! Thank you Austin! I would definitely recommend Southpoint Honda! Thank you Austin! More

We bought our first car since moving to NC in 2012 and have since leased three cars since including our new crv this week. We have only had good experiences both in purchasing and in servicing. We highly have since leased three cars since including our new crv this week. We have only had good experiences both in purchasing and in servicing. We highly recommend them. In the sales group, we recommend James Park. More

I had an amazing experience here! As a woman, it was so refreshing to work with women throughout the car-buying process from beginning to end. Everyone went above and beyond to make t As a woman, it was so refreshing to work with women throughout the car-buying process from beginning to end. Everyone went above and beyond to make this a really fun and joyful experience for me. More

Very helpful and friendly. Open to helping the customer meet there needs. Would recommend them to anyone Open to helping the customer meet there needs. Would recommend them to anyone More

Responsive, helpful in answering questions. Got the car I needed and the price I wanted Got the car I needed and the price I wanted More