Southpoint Honda

Initially I thought the experience was good, but when I got home and looked at the paperwork I found out that the price on the paperwork was not the price we agreed on (it wasn’t even the price they advert got home and looked at the paperwork I found out that the price on the paperwork was not the price we agreed on (it wasn’t even the price they advertised the car online for!!!) and I started to realize some of the red flags. The salesperson wouldn’t give me a picture of the numbers when I asked, always talked bottom line or focused on just the monthly payments. When I reached back out, I was told that they had to buy down the rate to get me a better payment. Essentially they charged me for the financing/ took the discount back and this was not disclosed to me at any point. I’ve worked in the car business and charging the customer a bank fee is frowned upon, and then to not to mention it is just shady. When I was in finance I noticed that there was a maintenance package that the sales person never talked about, the finance lady told me not to worry about it that it was free. The paperwork says otherwise. I reached out to the sales person about the price of the vehicle and he was trying to make excuses about how the price was the same and the first set of numbers didn’t have my trade therefore the taxes were different. I traded in my vehicle in December. I just got my equity check on 2/15. I reached out to them about the equity check in December and January. I finally get a check from them and deposit it but I could not get the funds because when I made the deposit there was a stop payment. Come to find out that the salesperson sent the bank the wrong amount/overpayment. So now my equity check has to come from the bank that got the overpayment. When I reached out to the bank they said they were waiting for the dealership to confirm the check was coming to me. I stopped at the dealership to let them know, they said they would reach out. Two weeks go by and I call the bank to see where the check is and they’re still waiting on the dealership. I reach out….nothing. I stop by again and they finally get them to call Acura. I have also reached out to them to cancel the maintenance program. I have not heard from them. I spoke to a sales manager every time I had to stop at the dealership and there was no sympathy or ANY attempt to try to make this right. More

It was an amazing experience It was a really great experience, loved how the accommodated to what I needed and showed me every car possible to get my dream car experience, loved how the accommodated to what I needed and showed me every car possible to get my dream car More

Just purchased a 2024 Honda civic. I must say Victoria was great at helping me find the payments I was looking for. She made my experience an amazing one being that I was a first time I must say Victoria was great at helping me find the payments I was looking for. She made my experience an amazing one being that I was a first time car buyer. Everything went smooth. I’m so happy with the service provided to me at Excellence Southpoint Honda. Thank you Victoria! More

Everything at the dealership was perfect. Farrah was excellent and very personable. Courteous, knowledgeable, and helpful. Farrah was excellent and very personable. Courteous, knowledgeable, and helpful. More

Impressive service, very helpful in all kinds of things, highly recommend Impressive service, very helpful in all kinds of things, highly recommend both LOIY and Southpoint Honda highly recommend Impressive service, very helpful in all kinds of things, highly recommend both LOIY and Southpoint Honda More

Very knowledgeable and patient. No thanks No I hate surveys Peter took extra time to help me understand many functions of the car No thanks No I hate surveys Peter took extra time to help me understand many functions of the car More

Nervous about buying car but it turned out fine I would do business with them again, professional and committed staff do business with them again, professional and committed staff More

I have bought a used Honda from SPH before and I needed to buy used again. Very relaxed buying experience with Karl. He gave me all the information I needed to make a good choice. I trust the Honda is in g to buy used again. Very relaxed buying experience with Karl. He gave me all the information I needed to make a good choice. I trust the Honda is in good shape and ready for sale! More

Purchased a 23 Pilot from another dealer in March of 23. A month later, I was getting some reverb behind my dashboard. I took into Southpoint Honda because the proximity was closer to my home. The Service A A month later, I was getting some reverb behind my dashboard. I took into Southpoint Honda because the proximity was closer to my home. The Service Advisor Russell Willis at Southpoint Honda told me they could fix the issue, but wanted to charge me 600$ because there was an after market device added on that was causing the issue. Apparently It was a device that the selling dealership had added on. They insisted that although both were New Honda Dealers and service providers, my only option there was to pay the 600$ to have the device removed... or I could drive another 45 minutes to the selling dealership and see if they could help. I wound up driving to the selling dealership to have the device removed. Although, they disputed that their device was causing the issue, I was in and out of there in 30 minutes. but in all I wasted about an extra 3 hours in waiting at SPH and driving to the selling dealership for something SPH as a Honda dealer and service center could have owned. I received a survey from SPH. In the survey to which I expressed my concern gracefully about my frustrations about their inability to take ownership of the situation as a Honda dealer/service center. Fast forward 9 months... and I was solicited by SPH for service via text for an oid change. I spent about 30-45 on texting while confirming they could also handle tire rotation and diagnostics. They agreed that they could do all of the things we talked about. I drive 45 minutes for my appointment, and check in with Daniel only to find out I was blacklisted for sharing my disappointment for their inability to fix the issue I had 9 months prior. Daniel said I could talk to The "Manager" Randy Rahaman. However, he would not even discuss, and would not share his managers name so I could find out what the issue was. South Point Honda should not be soliciting feedback if they can not handle the feedback and should not be soliciting service if they don't want to service customers. More

Very fair deal and very easy experience. Keith Hutchins was especially friendly and easy to work with as well. Keith Hutchins was especially friendly and easy to work with as well. More