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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews

1,114 Reviews of Southlake Nissan - Service Center

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February 10, 2022

Care for p erson assists a n d resolves i s s u e s More

by brm260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
Feb 12, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 09, 2022

Bought my 2022 Frontier on Saturday and had a remote Bought my 2022 Frontier on Saturday and had a remote start installed on the following Tuesday. Fast and quality work. More

by lacustomcoating
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deason Taylor
Feb 11, 2022 -

Southlake Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 06, 2022

The work they do is great. The customer service isn’t that good. I made an appointment for 11:30 am I didn’t get out until almost 1:15 . I had to go ask how much longer, they said it’s done we just need More

by amandahaliburton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who did paperwork
Feb 22, 2022 -

Southlake Nissan responded

Hi Amandahaliburton, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you again for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 31, 2022

Great customer service skills and very knowledgeable about my vehicle. I will be returning to your location for all my services. More

by Portertina30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 28, 2022

Good team. Thorough, excellent with customers...compliments sales force well.quality work. Knowledgeable. Organized, polite More

by garyheiser
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Southlake Nissan responded

Garyheiser, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

January 28, 2022

Another Great Service Experience by Randy and His Team of Experts. I will go back. A Satisfied Customer. More

by Dan P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Southlake Nissan responded

Hi Dan P, thank you so much for your positive comments about Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

January 28, 2022

What I like about this dealership is that it was clean but what I really like the most is the way I was treated by my service advisor Carlos Maldonado sometimes I can't keep up with my keys my wallet or a More

by rosemary mandujano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
Feb 02, 2022 -

Southlake Nissan responded

Hi Rosemary Mandujano, thank you so much for your positive comments about Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

January 27, 2022

All areas were clean and everyone was polite. They kept me up to date on the status of my vehicle More

by mgruszczyk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Southlake Nissan responded

Mgruszczyk, your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 26, 2022

I had a great experience…I the person that helped me was great. I was able to get what I needed done. I really appreciate everything… More

by dara.a.smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

January 25, 2022

They addressed all my needs and answered all my questions. The service representative was extremely helpful. More

by cszymaszek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
Jan 28, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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