Southlake Nissan - Service Center

I made the appointment for a recall on my car weeks out, and this was months after I received the recall notice. While it was in, I also scheduled factory maintenance. I spoke about the recall with the pe and this was months after I received the recall notice. While it was in, I also scheduled factory maintenance. I spoke about the recall with the person who I dropped the car off. Spoke again to someone when they called to tell me the car was ready, but they offered to test drive it again to see if they could hear anything with the brakes (something I had asked them to look into). Then they called to tell me the car was ready again, but this time they mentioned that they didn’t do anything about the recall because they didn’t have the recall part. Not one mention of this until it was time to pick the car up. And this was the whole reason I brought it in in the first place. Then when I picked it up, the guy said everyone knew the recall kit wasn’t available yet. But not one mention of it to me, who took the day off work to get it taken care of. Absolute terrible communication. More

Staff was very pleasant and helpful. The work was done quickly and I was pleased with the results. The work was done quickly and I was pleased with the results. More

My experience with the service department was great. Carlos, Brian, and Mechanic Juan were great. I made an appointment for 9am and they took me right away and did everything that I wanted done. Very po Carlos, Brian, and Mechanic Juan were great. I made an appointment for 9am and they took me right away and did everything that I wanted done. Very polite and very thorough. They know what they are doing. Everyone at this dealership is great, from the sale department to service. More

This was the best experience ever! !!! My car was finished in one day! Excellent service. !!! My car was finished in one day! Excellent service. More

My problem was handled with no issues. I showed up without an appointment, and they fixed my problem promptly. I showed up without an appointment, and they fixed my problem promptly. More

Always great customer service and work! I would never take my car anywhere else... Thank you I would never take my car anywhere else... Thank you More

The sevice and the friendliness was very good. The only negative remark I have is I called the dealership a few times and when they transferred my call to the service department no one would ever The only negative remark I have is I called the dealership a few times and when they transferred my call to the service department no one would ever answer the call and I always had to leave a message. More

On time, nice, fully explained. Have been there before - love the consistancy.. the guy who waited was great with ne andxsll orhers Have been there before - love the consistancy.. the guy who waited was great with ne andxsll orhers More

My family has been with Southlake Nissan since 1984. We have always had great service. We have always had great service. More

The service from beginning to end was very professional and courteous. The wait time was normal and I had only one complaint. Not for the dealership,, but the insulation on my Nissan should have never to and courteous. The wait time was normal and I had only one complaint. Not for the dealership,, but the insulation on my Nissan should have never torn off. I don’t know when I have seen that happen on a car. More