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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews

1,114 Reviews of Southlake Nissan - Service Center

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November 05, 2022

The dealership is always clean and people are always available to assist you with what appears to be informed information. More

by lfodums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Southlake Nissan responded

Lfodums, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2022

I like how they do not have you sitting at the car repair all day, your appointment is when they can get to your car in a reasonable amount of time. More

by lfodums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
Nov 02, 2022 -

Southlake Nissan responded

Lfodums, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2022

Please with the service, even though we don’t have an appointment for oil change they would still take us. Had to have an oil change for a safe travel. More

by celyn_amas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2022

I have always gotten the best service when taking my car in nothing less than five stars for this place. More

by maxwellantwone@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Southlake Nissan responded

Hi Maxwellantwone@yahoo.com, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2022

I have brought 8 cars from this dealership and service has bee always great. The service members go beyond explaining what is to done and when it will be done. More

by judelaud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jensen
Nov 02, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2022

The service department care and compassion for the service they give is stop shelf. Respectfully and timely is the service they displayed. Kindness and care in Customer Service is great to see in the More

by crealsandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2022

Service not so great! !! Battery was supposedly inspected, tested good. Few days later battery failed. Point 1. If you inspected battery, how on this earth can you l More

by Kurt K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Kawanna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Southlake Nissan responded

Hi Kurt K, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

October 19, 2022

Service was great. . there was just a bit confusion about an offer I had received in the mail.. More

by Armando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Southlake Nissan responded

Hi Armando, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 14, 2022

As usual, professional, friendly, helpful service department. Does not try to sell. Highly recommend for service. More

by sandee.dudash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Southlake Nissan responded

Hi Sandee.dudash! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

October 14, 2022

The guys are friendly, prompt, and honest. They greet you when you come in and keep you posted about your repairs. They cleaned the car so it was nicer than when I came in. All and all a great More

by pdnidoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Southlake Nissan responded

Pdnidoc, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

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