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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews

1,114 Reviews of Southlake Nissan - Service Center

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December 08, 2022

Everything was just perfect. On time, they spent time responding to one of my concerns. Waiting are is nice and clean. Not a long wait. Car was washed. Fantastic! More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

December 08, 2022

Able to give me a better load rate and we’re very professional throughout the entire experience More

by Josh_kempke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Pruett
Dec 13, 2022 -

Southlake Nissan responded

Josh_kempke, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

December 04, 2022

I’ve been with this dealership for at least 25 or more years the people very professional, very polite very knowledgeable and straightforward when they dealing with you. More

by kevin_dk@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Dec 06, 2022 -

Southlake Nissan responded

Hi Kevin_dk@att.net, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 28, 2022

Service that is provided is friendly, fast, fair and honest. Will refer family and friends to this dealership! More

by wbutler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Merryman
Nov 29, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 19, 2022

Called service center to book necessary service. Never received a call back. The times I’ve come in, I have been happy. More

by alexcosta14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Southlake Nissan responded

Alexcosta14, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (219) 947-1600 to speak to our manager directly.

November 18, 2022

I purchased my car from here and I go here for all services, will be returning. More

by richmondj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Southlake Nissan responded

Richmondj2, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

November 14, 2022

Everyone was very helpful in getting the transmission fixed on my car and let me have a rental car when my car took longer to repair then thought at the beginning of the process More

by Dockers1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Nov 16, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 11, 2022

Great people to work when you need service . on your vehicle. Great customers service.. Thank uou for your great service. More

by mark1statefarm@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Southlake Nissan responded

Mark1statefarm@comcast.net, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

November 09, 2022

Excellent customer service, friendly staff throughout the dealership.Keep customers informed of any problems and make recommendations for future service. More

by bwoodfaulk1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Carter, Audrey Love, Julian Gonzalez
Nov 12, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 07, 2022

This place does not go over and beyond to look after its patrons. There’s no way i should have paid $286 for a $84 job. I can’t tell you how psst i was to know that there was a better coupon that could’ve b More

by paddycece
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Nov 09, 2022 -

Southlake Nissan responded

Paddycece, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

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