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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews

1,114 Reviews of Southlake Nissan - Service Center

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February 25, 2023

Everyone one was polite and professional. Got a great deal from the parts department. Nick was very helpful, a few problems occurred, had to made two trips, but Nick and his team was able to More

by aboberry@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 03, 2023

I have been a Nissan customer since 1992. This service department deserves 5 stars. Randy Kawanna and his team are exceptional! I am always greeted with a warm and friendly smile. The ser More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Rabatine
Feb 07, 2023 -

Southlake Nissan responded

Mistyblue92, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

February 03, 2023

Very satisfied with the quality of service I receive every time I bring my vehicle in keep up the great work. More

by mchakos88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Southlake Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 31, 2023

Service is great! The dealership is clean everyone is friendly in and out quickly cant say anything bad. More

by Ivo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Southlake Nissan responded

Ivo, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

January 28, 2023

Staff is courteous and helpful. It is difficult to coordinate appointments online and sometimes challenging by phone. Overall great service! More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 28, 2023

Terrible bad experience be honest fix problems that you took part in particularly with loyal customers More

by BAKERCAROLYN595278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Southlake Nissan responded

Hi Bakercarolyn595278, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

January 22, 2023

Thank you for such a what seems like a well running business. The staff is awesome. The business is always clean and decent. I always feel welcome. My car is always taken care of in a timely manner and More

by crealsandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

January 20, 2023

I brought my car in for the 1000 mile check up and they got me in and out efficiently and fast. They were very friendly and I will be going back for my service needs. More

by bethshopper71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

January 20, 2023

To make this dealership is very well the maintenance dealership is very good and do a good work thank you More

by 1939louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Southlake Nissan responded

1939louis, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!

January 19, 2023

Work on the card was completed in a timely fashion allowing me to successfully achieve other commitments if More

by fjb718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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