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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews

1,114 Reviews of Southlake Nissan - Service Center

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July 09, 2023

Prompt service. Provided additional information about what was needed for my vehicle and provided a printed report. More

by dolynw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday
Aug 04, 2023 -

Southlake Nissan responded

Thank you for your business!

Aug 10, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

July 03, 2023

Great dealership and the service department is A+. Very knowledgeable about the vehicle and helpful. More

by latonyamjp73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audrey Love
Aug 04, 2023 -

Southlake Nissan responded

Great review! We really appreciate you taking time to leave such nice feedback.

Aug 10, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 03, 2023

Great dealership, I'm glad to have given them my business. I highly recommend them to everybody. The entire staff is outstanding. The service department is like no other, they are very professional More

by sloankevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Southlake Nissan responded

Thank you so much for your kind words and for choosing our dealership! We're thrilled to hear that you had a great experience with our staff and that you feel like family in our service department. We truly appreciate your recommendation and your glowing review. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future. Happy driving, and thank you for being a part of our dealership family!

Aug 10, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

June 30, 2023

Love coming to Southlake. The guys in the service department are always super friendly and attentive. My car is always done faster than I expect. I never feel “sold” on other More

by sarah.bruns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Southlake Nissan responded

Hi sarah.bruns! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 26, 2023

Very professional friendly staff were all concerned of my needs gave me a courtesy ride to work and pick me up from work to pick up my car that was fixed within a day. Appreciate their hard work and compassi More

by Pbara66
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My ride guy
Jul 03, 2023 -

Southlake Nissan responded

Hi Pbara66! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 24, 2023

For not locating my vehicle on your property 72 hrs & replacing key & now old key found only open door & not start vehicle. More

by dwterp
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg Chip
3.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Southlake Nissan responded

Hi dtwerp! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 22, 2023

I purchased my new 2017 Nissan Versa on January 2017 and have received excellent service from Randy and his team every time I have brought in my car for regular service. The staff is very friend, attentive More

by Carmen2017
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Southlake Nissan responded

Hi Carmen2017! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 22, 2023

I like the service department that is why I keep going there ye ye ye More

by gsd0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Southlake Nissan responded

Hi gsd0! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 21, 2023

I have been coming here since 2004. I love the friendliness of everyone here. Randy and the service guys are the best. Will took good care of us when we purchased our pathfinder. More

by mspwesley
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Southlake Nissan responded

Hi mspwesley! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 12, 2023

I have been bringing my rogue to southlake since the very beginning of my first nissan purchase in 2013. Always greeted with a with a friendly smile. Service advisors Nicholas, Nathan and Ryan always do ev More

by dianea4204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Southlake Nissan responded

Hi dianea4204! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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