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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews
Call Service Center (219) 947-1600

1,114 Reviews of Southlake Nissan - Service Center

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August 06, 2023

Southlake Nissan has great staff who are professional and polite. They answer questions in a timely manner. More

by tweetyb10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Volikas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Southlake Nissan responded

Thank you so much for taking the time to leave a review!

Aug 09, 2023 -

Southlake Nissan responded

Thank you for your kind words.

August 05, 2023

customer service is awesome. i would tell everyone that this dealership is the absolute best. More

by WEARE69N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audrey Love
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Aug 07, 2023 -

Southlake Nissan responded

Thank you!

Aug 09, 2023 -

Southlake Nissan responded

Thank you!

August 03, 2023

Great customer service . I don’t wait too long. Great people they always wash my car More

by tamicaseay86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Southlake Nissan responded

Thanks for the review we enjoy your clean car!

August 03, 2023

Job well done by the staff really appreciate everyone of the staff sometimes you can not please everyone one More

by larry8720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Youngblood, William Lancaster, Pat Sullivan
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Aug 04, 2023 -

Southlake Nissan responded

Thank you for your review!

August 01, 2023

Good service friendly personal. Keep me informed to what was happening. Car was done on time. More

by kathylenhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian jensen
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Aug 04, 2023 -

Southlake Nissan responded

Thanks for the feedback. Glad to hear you had a good experience.

July 22, 2023

My salesperson (Jenna) was very pleasant to deal with. No pressure whatsoever. Management was also very nice. More

by bcurt5280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Volikas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Merryman
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Aug 04, 2023 -

Southlake Nissan responded

We are glad you had a wonderful purchasing experience with Jenna. Thank you again for your purchase and review!

Aug 08, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

July 19, 2023

My car was done and sitting there for a half hour before I asked if I could get my car since it was sitting parked outside. I was told that the person that checked me in was busy with something else. Not my More

by joanne.booble1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Southlake Nissan responded

We apologize for the inconvenience you experienced while waiting for your car. We understand your frustration, and we'll make sure to address this issue with our team to ensure better communication and efficiency in the future. Your feedback is valuable to us, and we hope to provide you with a more seamless experience next time. Thank you for bringing this to our attention, and we appreciate your understanding.

July 18, 2023

The people there are friendly, efficient and knowledgeable. They do good work and keep you informed on your progress More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Southlake Nissan responded

Thank you for taking the time to give us a review.

July 17, 2023

Not good Dealership to by from not true to there word dont tell the truth about a sale would not recommend anyone to buy from you More

by dianajackson735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenna Volikas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Southlake Nissan responded

We're sorry to hear about your negative experience. Our goal is always to provide the best service possible and ensure customer satisfaction. We apologize if we fell short in meeting your expectations and will take your feedback seriously to improve our practices. If there's anything specific you'd like to address or discuss, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.

Aug 10, 2023 -

Southlake Nissan responded

Hi Dianajackson735, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

Aug 14, 2023 -

dianajackson735 responded

Who should i ask for

July 13, 2023

They are okay with certain things but timed appointments are headache when they have you sit for 3 hours 🤔 for some thing simple. More

by blmartin2680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : South lake Nissan
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Aug 04, 2023 -

Southlake Nissan responded

We apologize for the inconvenience caused by the lengthy wait during your timed appointment. We understand that your time is valuable, and we regret that we didn't meet your expectations in this regard. We'll take your feedback into consideration to improve our processes and ensure a smoother experience for our customers in the future. Thank you for bringing this to our attention, and we hope to provide you with a better service next time. If there's anything else we can do for you, please don't hesitate to let us know.

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