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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews

1,114 Reviews of Southlake Nissan - Service Center

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September 30, 2023

Randy was great. Hey work hard and stay on the guys to do well customer vservice More

by Pfheffner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas
Oct 02, 2023 -

Southlake Nissan responded

Thanks for your feedback.

September 28, 2023

Professional, timely appointment, clean. Car ready when promised. The staff went over all the requests by us. More

by kvaneerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Southlake Nissan responded

Thanks for your feedback.

September 26, 2023

I am a huge fan of Southlake Nissan they are always friendly, always take care of me, and treat me right and fair. More

by nighmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jensen in Service has also taken care of me for years with Randy
Sep 28, 2023 -

Southlake Nissan responded

Awesome to hear! Thanks for taking the time to write a review.

September 25, 2023

Fast, efficient, reliable service. Service appointment made for next day. No waiting, was greeted promptly. Oil change, tire rotation, and vehicle check performed in an hour. Free c More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Southlake Nissan responded

Awesome feedback I'm glad you would recommend us! We look forward to servicing your vehicle in the future.

September 25, 2023

They are friendly environment company and met my needs they go over the work that is being done and after it is completed More

by jw9785906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Southlake Nissan responded

Thanks for the feedback!

September 24, 2023

And every time we need service, Randy made it available and does a great job for us. I cannot see how helpful they are water grade team they have together.. More

by timothywebber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Southlake Nissan responded

I'm glad Randy always takes care of you. We look forward to your continued loyality.

September 22, 2023

good service and waiting room very clean go go go go `again and again qnd soon More

by wbh22000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Southlake Nissan responded

Thank you

September 18, 2023

I had just bought this car and I didn’t get the tire and wheel package. I had got a flat tire from hitting the pothole. The guy was super friendly and helpful with being able to get my car there, getting a More

by dpgabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Southlake Nissan responded

We're sorry to hear about your flat tire, but we're glad to hear that our team was able to assist you quickly and make the situation easier for you. Our goal is to provide excellent service, even in unexpected situations like this one. Thank you for your kind words, and if you ever need assistance in the future, please don't hesitate to reach out. Safe travels!

September 18, 2023

Customer service was great, they finished the job much faster than first quoted because I needed it sooner. More

by jayniebbad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Southlake Nissan responded

Awesome to hear thanks for the feedback!

September 17, 2023

Randy and his service team do an excellent job. Randy make sure I receive first class service everytime. More

by xxclaytonaxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Southlake Nissan responded

Awesome to hear about the wonderful experience you had with Randy.

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