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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews
Call Service Center (219) 947-1600

1,114 Reviews of Southlake Nissan - Service Center

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December 03, 2023

Fast service, pleasant service personnel. The did the oil change in a faster time than I was quoted. More

by radarpouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dixie Pineda
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Dec 06, 2023 -

Southlake Nissan responded

Hi, thank you for the positive feedback about our Nissan Service Department. Have a great day!

November 25, 2023

Very organized and texhnicians are bery knowleable eap the service manager. I would recommend anybody to them, good services and i am Impressed More

by jeinette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Southlake Nissan responded

Jeinette, thank you for the positive feedback. We are happy to hear that you were extremely impressed and happy when you left. Have an amazing day!

November 23, 2023

Always extremely knowledgeable & delivers upon demand. Very honest & flexible for quick solutions needed. Extremely personable! More

by mgsuits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

Southlake Nissan responded

Thank you for the positive review. We be sure to hire the best of the best, and make sure everyone is trained to the highest standard. Thank you for the kind words. Have a great day!

November 23, 2023

Good Service. Although. I would like to have a tutorial on things I need to do, first car More

by jerdonram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dixie Pineda, Jim Youngblood
Report | Print
Nov 24, 2023 -

Southlake Nissan responded

Hi, We are happy to hear you had a great service appointment! If you would like a tutorial, or a few good maintenance tips. Either stop on by the dealership and see Randy (Service manager), or call Randy at (219) 419-7696. He would love to get you all information you need for your first vehicle maintenance. Have a great day!

November 21, 2023

I live 50 miles away from the dealership. ... so I go when I get a coupon. My time is about 3 hours each time I go. I need coupons to really make it worth my time. More

by dea2762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Southlake Nissan responded

Hi, We appreciate your feedback and we are sorry to hear the issue. We do make some exceptions for extremely loyal customers. If you could give Randy a call, (219) 947-1600. We would like to make your time truly worth it when you stop in next time!

November 17, 2023

This is the best dealership around I highly recommend them to anyone that’s in need of a vehicle you want be disappointed. More

by alice.lockette74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Pruett
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Nov 21, 2023 -

Southlake Nissan responded

Hi Alice. Thank you for the feedback. We appreciate the kind words about Southlake and Micah! Thank you for the recommendation as well. We hope you have an amazing day!

November 10, 2023

Bery thorough and very knowlegeable mechanics. Was able to diagnose problem rigjt away. Very clean More

by jeinette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dixie Pineda, Jim Youngblood, Alyssa Mariconda
Report | Print
Nov 10, 2023 -

Southlake Nissan responded

Hi Jeinette. Thank you for the kind words about the mechanics. We appreciate the positive review and are happy to hear they are thorough and were able to to diagnose the problem right away. If there is anything you need in the future please don't hesitate to reach out! (219) 947-1600. We value your business and look forward to serving you in the future.

November 08, 2023

Very professional and honest with up front recommendations to better serve you and service your vehicle More

by M Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Southlake Nissan responded

Hi. Thank you for the wonderful feedback. We appreciate your business and the kind words about the service department. If there is anything else you need in the future please don't hesitate to reach out. (219) 947-1600.

October 29, 2023

Great service department. Friendly and knowledgeable staff. Great offers on service and in and out when told. More

by tryan0030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Southlake Nissan responded

Thank you for sharing your positive experience with our service department! We're pleased to hear that you found our staff friendly and knowledgeable and that you had a great service visit. If you have any more feedback or need further assistance, please don't hesitate to reach out. We appreciate your support!

October 29, 2023

Appointment was at 10:30 didn't get out until 12:30 nothing but oil change didn't rotate ture More

by cherryred1169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Southlake Nissan responded

We apologize for any inconvenience you experienced during your recent visit. Your feedback is important to us, and we're sorry to hear that your appointment took longer than expected. We will review our processes to ensure such delays are minimized in the future. If you have any concerns or if there's anything else we can assist you with, please feel free to reach out. Thank you for sharing your feedback. (219) 947-1600.

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