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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,114 Reviews
Call Service Center (219) 947-1600

1,114 Reviews of Southlake Nissan - Service Center

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December 13, 2023

Great service staff. Kind and knowledgeable too. Professional and informative. Called with updates and solutions. More

by BRIANANDJOLYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Southlake Nissan responded

Hi, thank you for the positive review! We are happy to hear about your experience at our Nissan Service Department. If you need anything in the future, please don't hesitate to reach out! Have a great day.

December 11, 2023

I love Nissan. . and the service dept. Is excellent, and Brian is the best guy. More

by ARWOODJANICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Southlake Nissan responded

Hi, thank you for the positive review. We appreciate the kind words about Brian, and our Nissan Service Department. Have an amazing day!

December 07, 2023

Southlake is a wonderful dealership and the customer service ate wonderful they have excellent vehicles and nice affordable prices as well so I will definitely recommend this dealership to my family and More

by bonitawestbrook@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Love
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Dec 08, 2023 -

Southlake Nissan responded

Hi, thank you for the positive review. We appreciate all of the kind words about Southlake. Have an awesome day.

December 06, 2023

Tim was great to work with. Very personable, knowledgeable, and wants what is best for his customer More

by tkepshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Heinecke
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Dec 06, 2023 -

Southlake Nissan responded

Hi, thank you for the positive review. We appreciate the kind words about Tim. Have a great day.

December 05, 2023

Great customer service, courteous, and professional. Nissan service team goes out of their way to make sure you cared for to achieve the customer satisfaction needed. More

by bruceworksatfbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Southlake Nissan responded

Bruce, thank you for the positive review about our Nissan Service Team. We are happy to hear about your recent experience with us! Have a wonderful day.

December 04, 2023

Clean,respectful, manage time, courtesy, work as a team keep scheduled appointments, hard workers Nick More

by cacharleston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Southlake Nissan responded

Hi, thank you for the positive feedback. We appreciate all the kind words about our Nissan Service Department. Have an awesome day!

December 03, 2023

We will definitely continue business with you. Great service and communication. Also seem to be honest and trustworthy. Hard to find in a dealership. More

by kristybertolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Southlake Nissan responded

Kristy, thank you for the positive feedback. We are happy to hear that your recent visit with Southlake Nissan was phenomenal. If you need anything in the future please don't hesitate to reach out. Thank you again, and have a great day!

December 03, 2023

South lake Nissan has an outstanding and super kind and professional team ! I love going to them ! More

by lalita_herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Southlake Nissan responded

Thank you for the review. We appreciate the kind words about the team here at Southlake. Have an amazing day!

December 03, 2023

I don't think they rotated my tires. That I paid to be done I called they said they did I don't believe it More

by salinasma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Southlake Nissan responded

Hi, we are sorry to hear about your recent visit with our Southlake Service Department. If you could call Randy our Service manager (219) 947-1600, so we can make talk more about this situation. Thank you, and have a great day!

December 03, 2023

Always trust the team at SouthLake, they are always polite and know me personally by name , this year 2023 , i had some major work done and recently took my 2008 quest for a oil change, appt was no pro More

by Letz.avon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan, Nick, Carlos Maldonado
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Dec 06, 2023 -

Southlake Nissan responded

Hi, thank you for the amazing feedback about your experience with our Nissan Service team. We are happy to hear how great your last visit with us was! If you need anything else in the future please don't hesitate to reach out or stop in. Have a great day!

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