Southlake Nissan - Service Center

Difficulty getting service I have a Nissan Leaf with two issues: 1) The sub-woofer in the Bose system never has worked. I tried to call service twice unsuccessfully attempting I have a Nissan Leaf with two issues: 1) The sub-woofer in the Bose system never has worked. I tried to call service twice unsuccessfully attempting to schedule an appt. I decided just to bring it in, and they wouldn't even look at it. I did make an appointment for service. When I brought it in, they verified the sub-woofer was bad, but didn't have it in stock, so I will have to make the 35 minute drive (2X!) yet a THIRD time when it arrives. That is over two hours of just transportation time wasted. 2) The Leaf will not charge on 110 when it is depleted of power. I wanted to get some technical support over the phone but trying multiple times I was never able to get a call back. When I brought it in, they couldn't find anything wrong with it (because it wasn't depleted of power). It will never be possible for them to test it when depleted of power, so I guess there will never be a solution. More

great We are very happy with everything that we had done. We would recommend it to our friends. We will be back in the future for service. We are very happy with everything that we had done. We would recommend it to our friends. We will be back in the future for service. More

Service There were right there to meet me when I pulled in to the service bay. Everything was taken care of including a car wash . Great work Randy. There were right there to meet me when I pulled in to the service bay. Everything was taken care of including a car wash . Great work Randy. More

Service The service team did an excellent job. Professional to a T. I would highly recommend. They are quick to solve any problems you may have. The service team did an excellent job. Professional to a T. I would highly recommend. They are quick to solve any problems you may have. More

They were grear and was able to fix the problem guarantee. I went in for a tune up and found other problems with my car. They were able to fix it at no charge which I'm very grateful. I went in for a tune up and found other problems with my car. They were able to fix it at no charge which I'm very grateful. More

Squeak in the front Randy took me 100% Ryan my advisor was awesome to!! Overall excellent service!! Will recommend this business.. They do need to look and review the bra Randy took me 100% Ryan my advisor was awesome to!! Overall excellent service!! Will recommend this business.. They do need to look and review the brand wiper blades they get cause mine were defective. More

Amazing Southlake Service Team Again I must say every time I bring my vehicle in for service it's always a pleasure and the service team is always amazingly helpful and wonderful to Again I must say every time I bring my vehicle in for service it's always a pleasure and the service team is always amazingly helpful and wonderful to work with. Thank you Randy and your amazing service team!! Remi Adams & Greerann Sims More

Always great! SO polite, courteous. I really appreciate that. Appreciate being kept informed of the basic maintenance that should be done on my Rogue. I also appr SO polite, courteous. I really appreciate that. Appreciate being kept informed of the basic maintenance that should be done on my Rogue. I also appreciate the car wash - thank you! More

The Bomb Diggedy squad The communication was very professional and on point and the service was excellent and fast. Best group of people I’ve had the pleasure of working on The communication was very professional and on point and the service was excellent and fast. Best group of people I’ve had the pleasure of working on on my vehicle. More

Disappointed I took my 2017 Nissan Sentra in for the 15,000 scheduled maintenance appointment on Wednesday, June 26 at approximately 12:30. The associate proceeded I took my 2017 Nissan Sentra in for the 15,000 scheduled maintenance appointment on Wednesday, June 26 at approximately 12:30. The associate proceeded to inform me of what was going to be performed on my vehicle and the price of each service. I agreed to the amount of charges and remembered that I had been emailed service coupons from the service manager. I showed the coupons to the service agent and was told that the prices on the coupons were regular prices not discounted. Why were they advertised as such? This was deceitful and very disappointing More